Senior Title Operations & Customer Experience Lead – Global Vacation Ownership & Hospitality Trailblazer – Championing Seamless Title Management, Risk Mitigation, and Exceptional Member Journeys at brighthush

About brighthush – Where Every Journey Begins with Exceptional Service

brighthush is more than a vacation ownership brand; it is a global community that redefines how people experience travel, belonging, and lifelong memories. With a legacy of innovation spanning decades, brighthush has pioneered flexible ownership models, invested in cutting‑edge technology, and cultivated a culture that thrives on curiosity, collaboration, and continuous growth. Whether you step into our vibrant headquarters or join us from a remote location, you’ll find an environment that celebrates diversity, rewards excellence, and empowers every team member to shine.

Why brighthush is the Ideal Place for Your Next Career Move

At brighthush, we believe that our people are the heart of our success. That’s why we offer a comprehensive suite of benefits and initiatives designed to help you grow, learn, and thrive:

• Generous Paid Time Off: Vacation, personal, and sick days that let you recharge and spend quality time with loved ones.
• Continuous Learning: Internal workshops, external certifications, and a comprehensive learning portal to keep your skills sharp.
• Work‑Life Balance: Flexible schedules and remote‑work options that respect your personal commitments.
• Recognition & Celebration: A culture that celebrates both individual and team achievements.
• Family‑Friendly Policies: Programs and resources that support you and your family.

Position Overview

As a Senior Title Operations & Customer Experience Lead at brighthush, you will serve as the primary point of contact for all members and owners regarding Grand Vacation Title (GVT) servicing requests. Your role is pivotal in managing a wide array of title‑related transactions—including foreclosure status updates, upgrades, ownership transfers, gift transfers, and reinstatements—while ensuring seamless, accurate, and timely processing across the organization.

You will collaborate closely with cross‑functional teams—legal, finance, member services, and operations—to resolve complex title issues, streamline processes, and elevate the overall member experience. Your expertise will help shape the future of title operations at brighthush, driving continuous improvement and operational excellence.

Key Responsibilities

• Title Operations Management: Oversee the entire lifecycle of GVT servicing requests, ensuring accurate documentation, timely updates, and compliance with regulatory standards.
• Client Communication: Serve as the main liaison for members and owners, providing clear, concise, and empathetic communication regarding title status, progress, and any required actions.
• Data Accuracy & Reporting: Maintain meticulous records in our title management system, generate regular status reports, and identify trends or issues that may impact service delivery.
• Cross‑Functional Collaboration: Work closely with legal, finance, and member services teams to resolve complex title issues and streamline processes.
• Process Improvement: Continuously evaluate and refine title operations workflows to enhance efficiency, reduce turnaround times, and improve member satisfaction.
• Compliance & Risk Management: Ensure all title activities adhere to internal policies, industry regulations, and legal requirements.
• Training & Mentorship: Mentor new hires and share best practices to elevate the overall performance of the title operations team.
• Stakeholder Reporting: Prepare and present detailed reports to senior leadership, highlighting key metrics, risks, and opportunities for improvement.
• Technology Adoption: Evaluate and recommend new tools or software that can enhance title processing efficiency and data integrity.
• Customer Advocacy: Champion the member experience by proactively identifying pain points and collaborating with product teams to implement solutions.

Essential Qualifications

• Minimum of 3 years’ experience in title operations, real estate, or a related field.
• Strong understanding of title insurance, foreclosure processes, and ownership transfer protocols.
• Proficiency with title management software and Microsoft Office Suite (Excel, Word, Outlook).
• Exceptional written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• High attention to detail and a commitment to data integrity.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment.
• Customer‑service mindset with a passion for delivering outstanding member experiences.
• Strong analytical and problem‑solving skills.
• Experience working in a collaborative, cross‑functional environment.

Preferred Qualifications

• Experience within the vacation ownership or hospitality industry.
• Knowledge of state and federal real‑estate regulations related to title and ownership.
• Previous exposure to legal or compliance roles within title operations.
• Advanced Excel skills, including pivot tables, macros, and data analysis.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Certifications in real‑estate law, title insurance, or related fields.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex title scenarios and devise effective solutions.
• Problem‑Solving: Proactive approach to identifying and resolving issues before they impact members.
• Collaboration: Comfortable working with cross‑functional teams and building strong professional relationships.
• Adaptability: Thrive in a changing environment and adjust to new processes or technologies quickly.
• Time Management: Prioritize tasks effectively to meet deadlines and maintain high service levels.
• Customer Focus: Consistently put the member’s needs first, ensuring a positive experience at every touchpoint.
• Leadership Potential: Demonstrated ability to guide and mentor junior team members.
• Technology Savvy: Comfortable learning new software and tools to improve workflow efficiency.

Career Growth & Learning Opportunities

At brighthush, every role is a stepping stone toward greater leadership and specialization. As a Senior Title Operations & Customer Experience Lead, you will have an opportunity to:

• Advance into senior title management or compliance roles.
• Lead cross‑departmental projects that shape the future of our title services.
• Participate in internal training programs, including certifications in real‑estate law and title insurance.
• Attend industry conferences and workshops to stay ahead of emerging trends.
• Benefit from a mentorship program that pairs you with seasoned professionals across the organization.
• Take on strategic initiatives that influence company‑wide policies and procedures.
• Explore opportunities in related areas such as member experience, risk management, or operations analytics.

Work Environment & Company Culture

brighthush prides itself on a collaborative, inclusive, and forward‑thinking culture. Our teams are empowered to bring fresh ideas to the table, and we celebrate diversity in all its forms. We value transparency, accountability, and a shared commitment to delivering exceptional experiences for our members and owners.

Whether you’re working from our vibrant headquarters or from a remote location, you’ll find a supportive environment that encourages innovation and personal growth. We foster a culture of continuous learning, offering access to internal courses, external certifications, and knowledge‑sharing sessions. Our flexible work arrangements allow you to balance professional responsibilities with personal commitments, ensuring you can perform at your best.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision coverage starting on your first day.
• 401(k) retirement plan with company match.
• Life insurance and disability protection.
• Employee stock purchase program.
• Generous paid time off (vacation, personal, and sick days).
• Flexible work arrangements and remote‑work options.
• Discounted travel and vacation packages for you and your family.
• Wellness programs, including gym memberships and mental‑health resources.
• Regular team‑building events, both in‑person and virtual.
• Access to a comprehensive learning and development portal.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this Job

Join brighthush Today

At brighthush, we’re not just building a company; we’re building a community of passionate professionals dedicated to creating memorable experiences for our members and owners. If you’re driven by service excellence, eager to tackle complex title challenges, and ready to grow within a supportive, forward‑thinking organization, we want to hear from you. Apply now and become a vital part of the brighthush family.