Senior Pet Nutritionist & Customer Success Specialist – Veterinary‑Science‑Driven Wellness, Sales Growth, and Long‑Term Pet‑Parent Relationship Builder at brighthush (Remote – North America)

About brighthush – Where Cutting‑Edge Science Meets Everyday Compassion

brighthush is more than a pet‑food brand; it is a global movement dedicated to reshaping how pet parents feed, nurture, and celebrate their animal companions. By fusing rigorous veterinary research with the gentle power of natural ingredients, brighthush creates nutritionally complete meals that dogs and cats love and thrive on. Our vision is simple yet ambitious: to empower every pet family with evidence‑based nutrition tools that make personalized, health‑focused feeding effortless and enjoyable.

From state‑of‑the‑art research laboratories to intuitive digital experiences, brighthush is pioneering a new era of pet care. Our flagship brighthush Genius App provides real‑time feeding plans, health insights, and one‑on‑one coaching—all grounded in the latest veterinary science. When you join brighthush, you become part of a vibrant community of nutritionists, scientists, technologists, and passionate pet lovers who share a common purpose: improving animal health worldwide.

Position Overview – Your Mission as Senior Pet Nutritionist & Customer Success Specialist

As a Senior Pet Nutritionist & Customer Success Specialist at brighthush, you will serve as the trusted voice for pet parents across North America. This hybrid role blends deep expertise in pet nutrition with world‑class customer support, driving both sales performance and lasting brand loyalty. You will guide owners through personalized feeding plans, recommend the right products for each unique pet, and nurture relationships that keep families coming back for more.

Why This Role Is Critical to brighthush’s Success

Pet owners today are increasingly discerning, seeking science‑backed solutions that align with their pets’ individual health goals. Your expertise will be the bridge that translates complex veterinary research into practical, everyday feeding practices. By delivering compassionate, data‑driven guidance, you will not only resolve questions and challenges but also inspire confidence in brighthush’s mission—turning curious shoppers into lifelong advocates.

Key Responsibilities – What Your Day‑to‑Day Will Look Like

• High‑Volume Customer Engagement: Initiate and manage a minimum of 40 meaningful interactions per day via phone, email, SMS, and live chat. Each contact should be friendly, informative, and solution‑focused, ensuring every pet parent feels heard and supported.
• Comprehensive Needs Assessment & Product Recommendation: Employ active listening, health data analysis, and behavioral cues to uncover each customer’s unique needs. Translate those insights into tailored product suggestions that align with the pet’s age, weight, activity level, and medical history.
• Design of Custom Feeding Plans: Create and deliver individualized nutrition plans, condition sheets, and feeding schedules. Incorporate breed‑specific considerations, allergy information, and lifestyle factors to ensure optimal health outcomes.
• Digital Tool Advocacy: Champion the adoption of the brighthush Genius App. Walk customers through its features—feeding reminders, health tracking dashboards, and personalized insights—to maximize engagement and long‑term usage.
• Cross‑Functional Collaboration on Follow‑Up Projects: Partner with Senior Customer Care, Marketing, and Product teams on initiatives such as loyalty programs, new product launches, and customer feedback loops. Your frontline insights will directly influence product roadmaps and service enhancements.
• Data Management & Reporting: Maintain meticulous records in our CRM, track follow‑up activities, and generate weekly reports on customer satisfaction, churn rates, and sales metrics. Use data to identify trends, propose improvements, and celebrate wins.
• Continuous Learning & Knowledge Sharing: Stay abreast of the latest pet nutrition research, regulatory updates, and industry trends. Share new learnings with teammates through internal webinars, quick‑reference guides, and one‑on‑one coaching sessions.
• Mentorship & Leadership Development: As a senior specialist, mentor junior team members, model best practices, and contribute to the evolution of brighthush’s customer success playbook.

Essential Qualifications – The Foundations You Bring

• 2–3 years of proven experience in high‑volume customer service, preferably within pet care, nutrition, or a related health‑focused industry.
• Exceptional verbal and written communication skills, with the ability to translate complex nutrition concepts into clear, relatable language for diverse audiences.
• Strong analytical abilities—comfortable working with spreadsheets, data entry, and generating actionable reports.
• Proficiency in Microsoft Word, Microsoft Excel, and CRM platforms (e.g., Salesforce, HubSpot, or similar).
• Demonstrated capacity to thrive under pressure while managing a high‑volume workload and meeting performance targets.
• Self‑starter mindset: independent, proactive, and capable of prioritizing tasks without constant supervision.
• Bachelor’s degree preferred in Nutrition, Animal Science, Business, or a related discipline.

Preferred Qualifications – The Extras That Set You Apart

• Formal background in pet nutrition, veterinary science, or a related scientific field.
• Hands‑on experience with pet‑care products, supplement lines, or specialty diets.
• Multilingual capabilities to serve a diverse, multicultural customer base across North America.
• Familiarity with digital health platforms, mobile app engagement strategies, or tele‑health solutions.
• Certification in nutrition, such as Certified Pet Nutritionist (CPN) or equivalent.

Skills & Competencies – What Makes You Successful at brighthush

• Customer‑Centric Mindset: Genuine love for animals and a deep commitment to helping pet parents achieve their goals.
• Problem‑Solving Agility: Ability to think on your feet, diagnose issues quickly, and propose effective, evidence‑based solutions.
• Organizational Excellence: Meticulous attention to detail, strong time‑management, and the ability to juggle multiple inquiries without sacrificing quality.
• Adaptability: Comfortable navigating evolving product lines, new research findings, and shifting customer expectations.
• Collaborative Spirit: Experience working with cross‑functional teams—including Sales, Marketing, Product Development, and Technology—to deliver seamless customer experiences.
• Data‑Driven Decision Making: Ability to interpret CRM data, identify patterns, and translate insights into actionable recommendations.

Career Growth & Learning Opportunities – Your Pathway at brighthush

brighthush invests heavily in the professional development of its people. As you excel in this role, you will have access to a clear, merit‑based career ladder that can lead to positions such as Nutrition Consultant, Product Specialist, Customer Success Manager, or even senior leadership roles.

• Structured Onboarding: A comprehensive 30‑day program covering pet nutrition science, product knowledge, CRM mastery, and best‑in‑class customer service techniques.
• Continuous Training: Monthly webinars, quarterly workshops, and access to industry journals to keep your expertise current.
• Mentorship Program: Pairing with senior nutritionists and customer care leaders for guidance, feedback, and career coaching.
• Conference & Certification Support: Funding to attend leading pet‑industry conferences (e.g., Global Pet Expo, Companion Animal Symposium) and pursue certifications such as Certified Veterinary Nutritionist (CVN).
• Performance Reviews & Transparent Promotion Pathways: Bi‑annual reviews that align personal goals with company objectives, ensuring you see a clear route to advancement.

Work Environment & Culture – What It’s Like to Thrive at brighthush

Even though this position is fully remote, brighthush fosters a collaborative, inclusive, and purpose‑driven culture that makes every team member feel connected and valued.

• Open Communication: Weekly virtual huddles, daily Slack channels, and collaborative project boards keep everyone aligned and informed.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a focus on mental and physical well‑being (including a wellness stipend for home‑office upgrades).
• Diversity & Inclusion: A workforce that celebrates varied perspectives, backgrounds, and experiences, ensuring every voice is heard.
• Social Impact: Company‑wide initiatives that support animal shelters, rescue organizations, and community outreach programs—giving you the chance to make a difference beyond the desk.
• Technology‑Enabled Collaboration: Cutting‑edge tools (Zoom, Miro, Asana) that enable seamless teamwork across time zones.

Compensation, Perks & Benefits – What You’ll Receive

brighthush offers a competitive compensation package designed to attract and retain top talent.

• Hourly Rate: $21.00 per hour, with performance‑based bonuses tied to customer satisfaction and sales metrics.
• Health Coverage: Medical, dental, and vision plans (90% company‑paid for employee‑only coverage).
• Retirement Savings: 401(k) plan with employer matching contributions.
• Paid Time Off: Generous vacation allowance, paid holidays, and flexible sick leave.
• Employee Discounts: Substantial discounts on all brighthush products for you and your household.
• Wellness Stipend: Annual budget for home‑office ergonomics, fitness memberships, or mental‑health resources.
• Professional Development Budget: Funds allocated each year for courses, certifications, or conference attendance.
• Recognition Programs: Quarterly awards celebrating exceptional customer service, innovation, and teamwork.

How to Apply – Take the Next Step Toward a Rewarding Career

If you are passionate about pet nutrition, excel at building lasting customer relationships, and thrive in a fast‑paced, remote environment, we want to hear from you. Click the link below to submit your resume, cover letter, and any relevant certifications. Our recruiting team will review your application promptly and reach out to schedule a conversation.

Apply Now – Join the brighthush Family

Closing Statement – Your Impact Starts Here

At brighthush, you are not just filling a role—you are becoming a catalyst for healthier, happier pets and more confident pet parents worldwide. Your expertise will shape the future of pet nutrition, drive meaningful sales growth, and create enduring relationships that reflect brighthush’s core values of science, compassion, and innovation. Ready to make a difference? Apply today and embark on a career that truly matters.