Senior Platform Administrator – Customer Success & Technical Configuration Specialist at brighthush
About brighthush
brighthush is a global technology leader dedicated to transforming the way businesses manage their physical assets and operations. With a portfolio that spans smart building solutions, predictive maintenance, and advanced data analytics, brighthush empowers organizations across retail, hospitality, healthcare, and industrial sectors to deliver safer, more efficient, and highly productive environments. Our mission is simple: to make every workplace smarter, safer, and more sustainable through cutting‑edge software and services.
Why Join brighthush?
At brighthush, you’ll be part of a culture that thrives on innovation, collaboration, and continuous learning. We celebrate diversity, champion inclusion, and encourage every team member to bring their authentic self to work. Our people are the heart of our success, and we invest heavily in their growth through mentorship programs, technical training, and cross‑functional projects. Whether you’re a seasoned administrator or a fresh graduate, brighthush offers a dynamic environment where you can shape the future of facility management technology.
Position Overview
The Senior Platform Administrator is a pivotal role that bridges the gap between our customers and the brighthush platform. You will act as a trusted advisor, ensuring that each client’s configuration is optimized, secure, and aligned with their evolving business needs. Working closely with Customer Success, Product, Support, and Facility Coordinators, you will implement configuration changes, troubleshoot issues, and drive adoption of new capabilities. Your expertise will directly influence customer satisfaction, platform reliability, and the overall success of our enterprise portfolio.
Key Responsibilities
- Platform Configuration & Optimization: Configure and maintain brighthush platform settings to meet specific customer requirements, ensuring optimal performance and compliance.
- User & Access Management: Manage user accounts, permissions, and administrative roles, providing secure and efficient access for all stakeholders.
- Feature Implementation: Deploy customer‑requested updates within approved modules, coordinating with Product and Engineering to ensure seamless integration.
- Workflow & Dashboard Administration: Maintain dashboards, workflows, and issue lists, tailoring them to each client’s operational processes.
- Customer Consultation: Serve as the primary point of contact for platform administration requests, offering expert guidance and proactive solutions.
- Cross‑Functional Collaboration: Partner with Customer Success Managers, Product teams, Support, and Facility Coordinators to deliver comprehensive solutions.
- Documentation & Knowledge Management: Document configuration changes, maintain configuration records, and update internal knowledge bases.
- Issue Escalation & Resolution: Identify risks, escalations, and root causes, working with leadership and technical teams to resolve complex issues.
- Performance Monitoring: Communicate system performance, platform updates, and enhancement timelines to customers and internal stakeholders.
- Continuous Improvement: Participate in process reviews, propose automation opportunities, and contribute to the evolution of our configuration management framework.
Configuration Management Scope
As a Platform Administrator, you will manage configuration across a broad set of modules, including but not limited to:
- Locations & Provider Assignments
- Asset Management
- Refrigerant Tracking
- Site Planning
- Inventory
- Projects
- Supply Manager
- Preventative Maintenance
- Business Hours Settings
- Invoice & Proposal Workflows
- Auto Invoice Approval Processes
- Dashboard Administration
- Issue List Configuration
Essential Qualifications
- Experience: Minimum 2 years in SaaS administration, customer support, system administration, or facility management technology.
- Customer‑Facing Expertise: Proven track record managing technology solutions for end users.
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