Senior Platform Administrator – Customer Success & Technical Configuration Specialist – Driving Enterprise‑Wide Facility Management Excellence at brighthush

About brighthush

brighthush is a global technology pioneer redefining how businesses manage their physical assets and operations. With a portfolio that spans smart building solutions, predictive maintenance, and advanced data analytics, brighthush empowers organizations across retail, hospitality, healthcare, and industrial sectors to deliver safer, more efficient, and highly productive environments. Our mission is simple: to make every workplace smarter, safer, and more sustainable through cutting‑edge software and services.

Why Join brighthush?

At brighthush, you’ll be part of a culture that thrives on innovation, collaboration, and continuous learning. We celebrate diversity, champion inclusion, and encourage every team member to bring their authentic self to work. Our people are the heart of our success, and we invest heavily in their growth through mentorship programs, technical training, and cross‑functional projects. Whether you’re a seasoned administrator or a fresh graduate, brighthush offers a dynamic environment where you can shape the future of facility management technology.

Position Overview

The Senior Platform Administrator is a pivotal role that bridges the gap between our customers and the brighthush platform. You will act as a trusted advisor, ensuring that each client’s configuration is optimized, secure, and aligned with their evolving business needs. Working closely with Customer Success, Product, Support, and Facility Coordinators, you will implement configuration changes, troubleshoot issues, and drive adoption of new capabilities. Your expertise will directly influence customer satisfaction, platform reliability, and the overall success of our enterprise portfolio.

Key Responsibilities

• Platform Configuration & Optimization: Configure and maintain brighthush platform settings to meet specific customer requirements, ensuring optimal performance and compliance.
• User & Access Management: Manage user accounts, permissions, and administrative roles, providing secure and efficient access for all stakeholders.
• Feature Implementation: Deploy customer‑requested updates within approved modules, coordinating with Product and Engineering to ensure seamless integration.
• Workflow & Dashboard Administration: Maintain dashboards, workflows, and issue lists, tailoring them to each client’s operational processes.
• Customer Consultation: Serve as the primary point of contact for platform administration requests, offering expert guidance and proactive solutions.
• Cross‑Functional Collaboration: Partner with Customer Success Managers, Product teams, Support, and Facility Coordinators to deliver comprehensive solutions.
• Documentation & Knowledge Management: Document configuration changes, maintain configuration records, and update internal knowledge bases.
• Issue Escalation & Resolution: Identify risks, escalations, and root causes, working with leadership and technical teams to resolve complex issues.
• Performance Monitoring: Communicate system performance, platform updates, and enhancement timelines to customers and internal stakeholders.
• Continuous Improvement: Participate in process reviews, propose automation opportunities, and contribute to the evolution of our configuration management framework.

Configuration Management Scope

As a Platform Administrator, you will manage configuration across a broad set of modules, including but not limited to:

• Locations & Provider Assignments
• Asset Management
• Refrigerant Tracking
• Site Planning
• Inventory
• Projects
• Supply Manager
• Preventative Maintenance
• Business Hours Settings
• Invoice & Proposal Workflows
• Auto Invoice Approval Processes
• Dashboard Administration
• Issue List Configuration

Essential Qualifications

• Experience: Minimum 2 years in SaaS administration, customer support, system administration, or facility management technology.
• Customer‑Facing Expertise: Proven track record managing technology solutions for end users.
• Analytical Skills: Ability to dissect complex problems, identify root causes, and propose actionable solutions.

Preferred Qualifications

• Experience with enterprise‑grade configuration management tools.
• Knowledge of building automation protocols (BACnet, Modbus, Zigbee).
• Familiarity with data‑driven decision‑making and KPI reporting.
• Strong communication skills in both written and verbal English.

Skills & Competencies

• Technical Proficiency: Comfortable with SQL, REST APIs, and scripting languages such as Python or PowerShell.
• Project Management: Ability to juggle multiple priorities, meet deadlines, and deliver high‑quality results.
• Customer‑Centric Mindset: Passion for understanding client pain points and translating them into platform enhancements.
• Collaboration: Proven ability to work effectively across cross‑functional teams.
• Adaptability: Thrive in a fast‑paced, evolving technology environment.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Senior Platform Administrator, you will:

• Lead initiatives that shape the future of our platform, influencing product roadmaps and customer success strategies.
• Mentor junior administrators and support staff, fostering a culture of knowledge sharing.
• Participate in advanced training programs covering emerging technologies such as AI‑driven analytics, IoT integration, and cybersecurity best practices.
• Earn industry certifications (e.g., ITIL, PMP, or vendor‑specific credentials) with company sponsorship.
• Advance into senior technical roles, such as Platform Lead, Solutions Architect, or Director of Customer Success.

Work Environment & Culture

brighthush offers a hybrid work model that balances remote flexibility with collaborative in‑office sessions. Our offices are designed to inspire creativity, featuring open spaces, innovation labs, and wellness zones. We celebrate milestones with team events, hackathons, and community outreach programs. Our leadership team is approachable, and decision‑making is transparent, ensuring every voice is heard.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building activities.

How to Apply

If you are passionate about transforming the way businesses manage their physical assets and thrive in a fast‑paced, customer‑centric environment, we want to hear from you. Submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role at brighthush.

Join us and become a key driver of innovation, customer success, and platform excellence at brighthush.