Senior Portuguese Customer Support Specialist – Multilingual Technical Troubleshooting & Product Adoption Expert – Lisbon, Portugal – brighthush

About brighthush

brighthush is a global, cloud‑based platform that empowers millions of creators, entrepreneurs, and businesses to build, design, and manage their online presence with ease. From dynamic websites and e‑commerce stores to powerful marketing tools, brighthush delivers a seamless, intuitive experience that lets users focus on what matters most: growing their brand and connecting with their audience. With a mission to democratize digital creation, brighthush is committed to innovation, reliability, and exceptional customer support across the globe.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that great products are only as good as the people who use them. That’s why we invest heavily in our support team – the frontline ambassadors who turn challenges into opportunities and help our users thrive. As a Portuguese Customer Support Specialist, you’ll be at the heart of our community, ensuring that every user feels heard, understood, and empowered to succeed online. Join a company that values curiosity, creativity, and continuous learning, and where your voice can shape the future of digital creation.

Key Responsibilities

• Deliver Outstanding Customer Service: Provide timely, empathetic, and accurate assistance via chat, email, and phone to Portuguese‑speaking users worldwide. Your goal is to resolve issues within SLA while leaving a lasting positive impression.
• Technical Troubleshooting: Diagnose and resolve platform‑related issues, from content publishing errors to advanced feature glitches. Use diagnostic tools, logs, and collaboration with engineering to minimize downtime for our clients.
• Feature Education & Adoption: Guide users through new features, best practices, and creative workflows. Create tutorials, webinars, and one‑on‑one coaching sessions that help customers unlock the full potential of brighthush.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, and Quality Assurance teams to report bugs, suggest improvements, and participate in beta testing. Your feedback will directly influence product roadmaps.
• Continuous Learning: Stay up‑to‑date with platform updates, industry trends, and emerging digital marketing strategies. Share insights with the team and incorporate them into support documentation.
• Feedback Loop: Collect, analyze, and relay user insights and pain points to the product roadmap, driving enhancements that directly impact user satisfaction.
• Documentation & Knowledge Base: Contribute to internal knowledge bases and public help articles. Ensure that information is clear, accurate, and accessible to both novice and advanced users.

Essential Qualifications

• Native or near‑native proficiency in Portuguese (Portugal or Brazil).
• Strong command of English (written and spoken).
• Previous experience in a customer support or technical support role, preferably in SaaS or cloud‑based products.
• Excellent communication skills, with the ability to explain complex concepts in simple terms.
• Proactive problem‑solving mindset and a passion for helping others.
• Comfortable using multiple communication channels (chat, email, phone) and support tools (Zendesk, Intercom, etc.).
• Ability to work independently and as part of a global, cross‑functional team.

Preferred Qualifications

• Experience with website builders, e‑commerce platforms, or digital marketing tools.
• Knowledge of HTML/CSS, JavaScript, or basic web development concepts.
• Familiarity with CRM systems and ticketing workflows.
• Experience in a remote or distributed work environment.
• Multilingual abilities beyond Portuguese and English.

Key Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help users succeed.
• Technical Aptitude: Quick learning of new tools, troubleshooting logic, and a solid grasp of web technologies.
• Communication Excellence: Clear, concise, and friendly written and verbal communication.
• Time Management: Ability to juggle multiple tickets, prioritize effectively, and meet SLA targets.
• Collaboration & Teamwork: Willingness to share knowledge, provide feedback, and support peers.
• Adaptability: Thrive in a fast‑moving environment with frequent updates and evolving user needs.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our platform. We offer a range of growth avenues that keep your professional journey exciting and rewarding.

• Mentorship Programs: Pairing with senior support engineers and product managers to accelerate skill development and career progression.
• Professional Development: Access to online courses, certifications, and workshops in customer success, UX design, web technologies, and data analytics.
• Career Ladders: Clear progression from Support Specialist to Team Lead, Customer Success Manager, or Product Analyst. Each step is supported by structured learning plans and performance milestones.
• Innovation Projects: Opportunities to contribute to new feature rollouts, beta programs, and community initiatives that shape the future of digital creation.
• Global Exposure: Collaborate with colleagues across Europe, North America, and Asia, building a truly international network and cross‑cultural communication skills.

Work Environment & Culture

brighthush fosters a culture of transparency, creativity, and continuous improvement. Our remote‑first model means you can work from anywhere, while our virtual team gatherings keep the spirit of collaboration alive. We celebrate diversity, encourage open dialogue, and reward innovative ideas that enhance our product and support experience. You’ll find a supportive community that values work‑life balance, mental well‑being, and personal growth.

Compensation, Perks & Benefits

While specific figures may vary by role and location, brighthush offers a competitive salary package that reflects your expertise and contributions. In addition, you’ll enjoy a comprehensive benefits package designed to support your well‑being and professional growth.

• Competitive base salary and performance‑based bonuses.
• Equity options that give you a stake in the company’s success.
• Flexible working hours and a fully remote setup.
• Health and wellness stipend, including mental health resources and gym memberships.
• Generous paid time off, public holidays, and a flexible vacation policy.
• Access to a comprehensive learning platform and conference sponsorships.
• Regular virtual team building events, coffee chats, and community meetups.
• Annual company retreat and optional in‑office meet‑ups for those who wish to connect face‑to‑face.

How to Apply

Ready to join a team that values your expertise and empowers you to make a real impact? Click the link below to submit your application and start your journey with brighthush today.