Senior Principal Client Partner (RapidScale) (Remote) - Spectrum Charter

Overview

Take the next step in your career now, scroll down to read the full role description and make your application. In this role you will own and grow RapidScale’s most strategic enterprise client portfolio, driving business value, revenue growth, and exceptional experiences. You will operate at the executive level, aligning solutions to client needs and positioning RapidScale as a long-term strategic partner. You orchestrate cross-functional teams to ensure successful outcomes across managed and professional services, simplifying the customer experience through unified ownership. This role offers impact by shaping multi-year, multi-SOW engagements with major enterprise accounts. Compensation / Benefits

• comprehensive pay and benefits package

Responsibilities

• Own and manage executive-level relationships across a portfolio of large enterprise clients
• Serve as the primary accountable for the full customer relationship, including growth, retention, and outcomes
• Develop and execute strategic account plans aligned to client objectives and long-term success
• Drive revenue growth, expansion, and share of wallet across managed services and professional services
• Lead complex, multi-SOW, multi-year engagements from opportunity identification through close
• Collaborate with cross-functional teams to understand client challenges and align solutions to business outcomes
• Influence and coordinate internal resources to ensure client success
• Identify risks to account growth or client success and develop mitigation strategies
• Act as the executive escalation point for client issues and ensure timely resolution
• Maintain pipeline discipline, forecasting accuracy, and rigorous account planning

Key requirements

• Bachelor's degree plus 10+ years of enterprise sales or strategic account experience; alternative: Master’s + 8 years, PhD + 5 years, or 14+ years without a degree
• 7–10+ years of experience managing relationships with C-suite stakeholders in large enterprises
• Demonstrated ability to drive revenue growth, retention, and expansion within complex enterprise accounts
• Proven experience leading multi-year, multi-SOW, services-led engagements typically in $5M–$20M+ TCV
• Strong background in managed services, consulting, xklufbp or cloud-based solution selling
• Experience structuring and selling hybrid and multi-cloud solutions across private and public clouds
• Ability to navigate complex organizations, influence decision makers, and build long-term executive relationships
• Strong business acumen with ability to connect technology to measurable business outcomes
• Executive presence
• Cross-functional collaboration
• Strategic thinking
• Experience with cloud ecosystems: AWS, Azure, Google Cloud, VMware
• Knowledge of managed services and professional services sales
• Hybrid and multi-cloud solution selling across private and public clouds

Remote working/work at home options are available for this role.