Senior Principal Customer Experience Program Manager – Leading Windows 365 & Virtual Desktop Adoption, Ecosystem Enablement, Strategic Partnerships, and Customer Advocacy at brighthush

About brighthush

brighthush is a global technology pioneer redefining how enterprises work in the cloud. With a portfolio that spans cloud infrastructure, modern desktop virtualization, and intelligent endpoint management, we empower organizations to unlock agility, resilience, and growth. Our mission is simple: deliver secure, scalable, and intelligent experiences that let teams thrive from anywhere, on any device. At brighthush, innovation is not a buzzword—it’s the foundation of everything we build. We combine cutting‑edge engineering with a relentless focus on customer obsession, creating products that solve real problems and drive measurable business outcomes.

Why brighthush is the Place to Accelerate Your Career

As a Remote Principal Customer Experience Program Manager, you will be at the forefront of shaping how millions of users adopt and succeed on brighthush’s Windows 365 and Virtual Desktop platforms. You’ll partner with senior business leaders, engineering teams, and a global ecosystem of partners to translate customer insights into product strategy, drive adoption, and eliminate friction. In return, you’ll enjoy a flexible work environment, competitive compensation, continuous learning opportunities, and the chance to make a tangible impact on the future of work.

Key Responsibilities

In this role, you will own the full lifecycle of high‑impact customer engagements and ecosystem initiatives. Your day‑to‑day work will involve:

• Product & Service Insight Leadership: Work hand‑in‑hand with the Windows 365 engineering squad to surface customer pain points, validate feature concepts, and influence the product roadmap. Your deep understanding of enterprise workloads will help steer the evolution of our cloud‑first desktop experience.
• Ecosystem Enablement & Partner Alignment: Design, launch, and scale partner training, certification, and enablement programs for resellers, system integrators, and managed service providers. Champion investments that expand the ecosystem’s capability to deliver seamless deployments at scale.
• Customer Advocacy & Relationship Building: Forge trusted relationships with C‑suite executives, IT leaders, and technical decision makers. Serve as the voice of the customer within brighthush, ensuring that their needs are reflected in engineering priorities and go‑to‑market plans.
• Cross‑Functional Program Management: Own the end‑to‑end lifecycle of high‑impact customer engagements—from discovery and scoping to execution and post‑deployment optimization. Coordinate with product management, engineering, support, sales, and field teams to resolve blockers and deliver measurable outcomes.
• Data‑Driven Decision Making: Harness quantitative and qualitative data—usage telemetry, adoption metrics, and customer feedback—to surface trends, identify gaps, and recommend actionable improvements. Translate insights into clear, prioritized product stories that drive value.
• Mentorship & Knowledge Sharing: Coach junior program managers and cross‑functional teammates on best practices in customer engagement, technical storytelling, and program execution. Foster a culture of continuous improvement and shared learning.
• Strategic Thought Leadership: Represent brighthush at industry events, partner summits, and customer advisory councils. Position brighthush as a thought leader in modern desktop virtualization, cloud‑first productivity, and secure endpoint management.
• Innovation & Process Improvement: Continuously evaluate and refine program management frameworks, tools, and methodologies to increase efficiency, reduce risk, and elevate customer satisfaction.
• Risk & Issue Management: Proactively identify potential risks to program success, develop mitigation plans, and communicate status to stakeholders.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science, Mathematics, Business, or a related discipline.
• Minimum 6 years of experience in engineering, product or technical program management, data analysis, or product development—preferably within the cloud or endpoint space.
• Proven track record of influencing product roadmaps and driving adoption for enterprise‑grade solutions.
• Deep technical knowledge of brighthush 365 endpoint/desktop management, brighthush Virtual Desktop, brighthush Remote Desktop Services, brighthush Endpoint Manager, brighthush Configuration Manager, and brighthush Active Directory.
• Strong understanding of cloud networking, compute, identity, security, and hybrid cloud scenarios within the brighthush Azure ecosystem.
• Experience working directly with large enterprise customers, navigating complex technical and business requirements, and translating them into actionable engineering priorities.
• Exceptional communication skills—able to articulate complex technical concepts to both technical and non‑technical audiences.
• Demonstrated ability to manage multiple high‑impact customer engagements simultaneously, prioritizing effectively in ambiguous environments.
• Hands‑on experience with agile product development methodologies and data‑driven decision making.

Preferred Qualifications

• Advanced degree (MBA, MS, PhD) or relevant certifications (e.g., PMP, Certified ScrumMaster, Microsoft Certified: Azure Solutions Architect).
• Experience leading cross‑functional teams across product, engineering, sales, and support to deliver end‑to‑end customer success.
• Prior exposure to ecosystem enablement—training, certification, and partner program management.
• Track record of mentoring and developing junior talent within a high‑velocity environment.
• Knowledge of modern application delivery, containerization, and micro‑services architectures.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus for global customer engagements.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align product strategy with business objectives.
• Customer‑Centric Mindset: Passion for solving real customer problems and delivering measurable outcomes.
• Analytical Rigor: Proficiency in data analysis tools (SQL, Python, Power BI) to derive insights from large datasets.
• Stakeholder Management: Skilled at building consensus among diverse stakeholders, from executive sponsors to frontline engineers.
• Project Management: Expertise in planning, risk management, and resource allocation for complex programs.
• Technical Fluency: Comfortable with cloud infrastructure, virtualization, endpoint management, and identity solutions.
• Communication & Storytelling: Ability to craft compelling narratives that resonate across technical and business audiences.
• Adaptability: Thrive in fast‑changing environments, pivoting priorities as new information emerges.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the products you help build. As a Principal Program Manager, you’ll have the chance to:

• Lead cross‑functional initiatives that shape the next generation of cloud‑first desktop solutions.
• Mentor and coach emerging leaders, building a high‑performing team culture.
• Take ownership of strategic partner programs, expanding your influence across the ecosystem.
• Participate in executive‑level strategy sessions, contributing to the company’s long‑term vision.
• Access continuous learning resources—internal tech talks, external conferences, and advanced certifications.
• Explore lateral moves into product strategy, partner success, or enterprise sales leadership.
• Benefit from a clear promotion path to Director or VP roles within the Customer Experience organization.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusion, curiosity, and empowerment. Our remote‑first model means you can work from anywhere in the USA while staying connected to a vibrant community of innovators. We value:

• Transparent communication—open channels for feedback and idea sharing.
• Collaboration across geographies—leveraging diverse perspectives to solve complex problems.
• Work‑life balance—flexible schedules, generous time‑off policies, and wellness initiatives.
• Continuous improvement—regular retrospectives, learning loops, and experimentation.
• Recognition and celebration of achievements—both individual and team milestones.
• Commitment to sustainability—green initiatives and responsible technology practices.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior program management roles.
• Performance‑based bonuses tied to individual and company goals.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and retirement planning resources.
• Unlimited paid time off and flexible work arrangements.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including mental health support and fitness stipends.
• Access to cutting‑edge tools and technologies to support your work.
• Employee referral bonuses and team‑building events.

How to Apply

If you’re ready to lead transformative customer experiences, influence product direction, and grow within a forward‑thinking organization, we want to hear from you. Submit your application through the link below and join brighthush in redefining the future of work.

Apply to this role at brighthush

Closing Statement

At brighthush, we believe that technology should empower people, not constrain them. As our Remote Principal Customer Experience Program Manager, you will be the bridge between visionary product engineering and real‑world customer success. Your expertise will help millions of teams unlock productivity, security, and flexibility—no matter where they work. If you’re passionate about customer advocacy, product excellence, and ecosystem collaboration, bring your talents to brighthush and help us shape the next chapter of digital work.