Senior Principal Customer Solutions Engineer – Enterprise IT & Cloud Integration Architect – Championing Digital Transformation for Fortune 500 Leaders (Remote, USA) – Shape the Future of Enterprise Technology at brighthush

About brighthush

brighthush is a global technology partner that empowers Fortune 500 organizations to accelerate digital transformation, modernize legacy systems, and unlock new growth opportunities. With a focus on cloud-native architectures, AI, and edge computing, we help our clients navigate the complexities of the digital age while ensuring security, compliance, and operational excellence. Our remote‑first culture, combined with a collaborative, cross‑functional approach, allows us to deliver high‑impact solutions that drive measurable business outcomes.

Why This Role Matters

In today’s fast‑moving digital landscape, enterprises face unprecedented pressure to modernize, secure, and innovate. The Senior Principal Customer Solutions Engineer is the linchpin that connects complex business challenges with cutting‑edge technology solutions. You will:

• Lead the design and delivery of large‑scale, multi‑cloud initiatives that align with client objectives.
• Serve as the trusted advisor to executives, translating technical concepts into clear, actionable insights.
• Champion the adoption of emerging technologies—AI, serverless, edge computing—to keep our clients ahead of the curve.
• Elevate brighthush’s reputation as a thought leader through whitepapers, case studies, and industry events.

Your impact will be felt across the organization, from the boardroom to the development floor, and will directly influence the success of our most strategic engagements.

Key Responsibilities

Architectural Leadership

• Own Solution Design: Spearhead the creation of comprehensive architecture blueprints that integrate legacy systems with modern cloud platforms, ensuring scalability, security, and cost efficiency.
• Drive Technical Vision: Translate business strategy into robust, future‑proof architectures that support both current and emerging workloads.
• Architect Governance: Establish and enforce architectural standards, best practices, and governance frameworks across all engagements.

Stakeholder Engagement

• Executive Collaboration: Build and nurture relationships with C‑suite stakeholders, presenting complex technical concepts in a clear, business‑focused manner.
• Client Advocacy: Act as the client’s technical champion, ensuring their needs are reflected in every phase of the project lifecycle.
• Strategic Partnerships: Identify and cultivate strategic partnerships with technology vendors, ensuring the best solutions are leveraged for each client.

Team Leadership & Mentorship

• Mentor Engineers: Guide junior consultants and engineers, fostering a culture of continuous learning and knowledge sharing.
• Cross‑Functional Coordination: Partner with sales, product, and support teams to refine offerings and influence roadmap decisions.
• Talent Development: Lead technical workshops, code reviews, and design sessions to elevate the skill set of the engineering community.

Operational Excellence

• Optimize Delivery Pipelines: Identify opportunities to streamline CI/CD processes, automate testing, and improve deployment efficiency.
• Risk Management: Proactively anticipate and mitigate technical risks, ensuring projects remain on schedule, within budget, and meet quality standards.
• Metrics & Reporting: Define and track key performance indicators for solution delivery, client satisfaction, and team productivity.

Thought Leadership & Innovation

• Content Creation: Author whitepapers, case studies, and blog posts that showcase brighthush’s expertise and thought leadership.
• Industry Presence: Represent brighthush at conferences, webinars, and industry panels, positioning the company as a leader in enterprise modernization.
• Technology Evangelism: Evaluate and champion emerging technologies—AI/ML, serverless, edge computing—to keep our solutions at the cutting edge.
• Innovation Labs: Lead or participate in internal innovation labs, hackathons, and proof‑of‑concept initiatives that push the boundaries of technology.

Essential Qualifications

• 5–7 years of hands‑on experience leading complex IT implementations in consulting or enterprise settings.
• Deep proficiency in at least two of the following: major cloud platforms (AWS, Azure, GCP), container orchestration (Kubernetes, Docker), leading data integration platforms (MuleSoft, Informatica), or mainframe modernization tools.
• Strong command of CI/CD pipelines, automation tools, and DevOps practices.
• Fluent in English, both written and spoken; additional languages are a plus.
• Proven ability to lead cross‑functional teams, manage stakeholder expectations, and deliver results on time and within budget.
• Excellent problem‑solving skills, with a proactive, solution‑oriented mindset.
• Exceptional communication skills, capable of simplifying complex technical concepts for non‑technical audiences.

Preferred Qualifications

• Experience with mainframe modernization tools such as z/OS, CICS, and transaction processing.
• Knowledge of enterprise integration patterns, event‑driven architecture, and microservices best practices.
• Certifications in cloud architecture (e.g., AWS Solutions Architect, Azure Enterprise Architect, GCP Professional Cloud Architect).
• Background in regulated industries (finance, healthcare, insurance) and familiarity with compliance frameworks (PCI‑DSS, HIPAA, GDPR).
• Published technical articles, speaking engagements, or contributions to open‑source projects.

Skills & Competencies

• Architectural Vision: Ability to translate business strategy into scalable, secure, and cost‑effective technology architectures.
• Strategic Thinking: Insight into market trends, emerging technologies, and competitive positioning.
• Leadership & Influence: Proven track record of leading diverse teams, driving consensus, and delivering results.
• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering measurable value.
• Project Management: Strong grasp of project lifecycles, risk mitigation, and resource allocation.
• Communication: Exceptional written and verbal communication skills, with the ability to simplify complex ideas.
• Continuous Learning: Commitment to staying current with industry trends, tools, and best practices.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions you build. As a Senior Principal Customer Solutions Engineer, you will:

• Progress to senior leadership roles such as Director of Solutions Engineering or VP of Enterprise Services.
• Gain exposure to high‑profile Fortune 500 engagements, expanding your professional network and industry influence.
• Participate in internal innovation labs, hackathons, and cross‑functional projects that push the boundaries of technology.
• Access a robust learning ecosystem, including mentorship programs, technical certifications, and tuition reimbursement for advanced degrees.
• Lead thought‑leadership initiatives—whitepapers, webinars, and conference speaking—enhancing your personal brand and the brand of brighthush.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere in the United States while staying connected to a vibrant, collaborative community. Key cultural pillars include:

• Flexibility: Flexible hours and a results‑oriented approach that respects work‑life balance.
• Collaboration: Cross‑functional teams that blend engineering, product, sales, and support to deliver holistic solutions.
• Diversity & Inclusion: A commitment to creating an inclusive environment where every voice is heard.
• Innovation: Regular hack days, innovation challenges, and a culture that rewards bold ideas.
• Community: Virtual meet‑ups, mentorship circles, and global knowledge‑sharing sessions.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical leaders.
• Performance‑based bonuses and equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for certifications, conferences, and courses.
• Wellness programs, mental health resources, and flexible work arrangements.

How to Apply

If you’re ready to lead transformative projects, mentor the next generation of engineers, and shape the future of enterprise IT, we want to hear from you. Submit your resume and a cover letter outlining your most impactful projects and why you’re excited about this role at brighthush.

Join brighthush and become part of a team that’s redefining the possibilities of technology for the world’s most influential organizations.