Senior Principal Customer Success Executive – Enterprise AI Transformation Leader Driving Strategic Growth and AI‑Powered Success at brighthush

About brighthush

brighthush is a trailblazer in the AI revolution, seamlessly blending data science, automation, and enterprise strategy into a single, hyper‑intelligent platform. Our AI‑powered control tower unifies disparate data streams, orchestrates intelligent workflows, and delivers real‑time insights that empower leaders to make faster, smarter decisions. With a portfolio that integrates “any AI, any data, and any workflow,” we help 85% of Fortune 500® organizations accelerate their digital transformation, boost operational efficiency, and unlock new revenue streams. We are building an AI‑native culture where technology and talent are unstoppable together, and we’re just getting started.

Why brighthush is the Place to Grow

At brighthush, we don’t just sell software – we create ecosystems that transform businesses. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. As a Senior Principal Customer Success Executive (PCSE), you will:

• Serve as a trusted advisor to C‑suite leaders, guiding them through high‑impact, AI‑driven transformations.
• Shape strategy, influence product evolution, and champion customer success at the highest level.
• Lead a high‑visibility team that delivers measurable value and drives revenue growth.
• Benefit from a career path that rewards impact, offers continuous learning, and provides equity and incentive compensation.

Role Overview

In this role, you will be the linchpin between our customers’ strategic objectives and the transformative power of brighthush’s platform. You will own end‑to‑end transformation initiatives, ensuring that every engagement delivers tangible business outcomes and sets the stage for future growth.

Key Responsibilities

• Lead Strategic Transformations – Own complex, multi‑year change initiatives for our most strategic accounts. Align cross‑functional teams, establish governance frameworks, and ensure delivery of measurable impact.
• Drive Value & Expansion – Identify professional services and product expansion opportunities through value blueprints, adoption analytics, and market trend analysis. Partner with sales to secure upsell and cross‑sell revenue.
• Executive‑Level Partnership – Collaborate with Customer Success Managers and Impact teams to craft executive‑ready narratives that translate customer insights into strategic business outcomes.
• Strategic Thought Leadership – Work with senior executives to shape and influence customer organizational strategy. Identify emerging trends, refine best practices, and align delivery approaches with evolving market demands.
• Operational Excellence – Standardize delivery methodologies, enforce governance and quality standards, and interface with Delivery teams to ensure consistent, high‑quality execution.
• Product Advocacy & Mentorship – Build relationships with brighthush leaders, advocate for product evolution based on customer insights, and mentor other Customer Success resources on transformation best practices.
• Risk & Churn Management – Identify risk areas, implement preventive measures, and work closely with Sales to define and execute product adoption and retention plans.
• Governance & SLA Management – Provide prescriptive guidance on internal project/program governance, help customers create appropriate governance models, and ensure adherence to contractual SLAs.
• Customer Satisfaction & Advocacy – Continuously improve overall customer satisfaction and the satisfaction of their internal stakeholders, turning customers into advocates for brighthush.

Essential Qualifications

• 15+ years of client‑facing experience in account management, consulting, or transformation leadership, with a proven track record of influencing senior stakeholders and driving strategic outcomes.
• Deep expertise in AI integration – experience leveraging AI tools, automating workflows, analyzing AI‑driven insights, and articulating AI system design, ethical implications, and platform use cases.
• Senior IT and business leadership collaboration – demonstrated ability to translate corporate strategy into actionable technology solutions within complex enterprise environments.
• Project Management Professional (PMP) certification preferred; strong project management skills required.
• Subject‑matter expertise in at least one of the following areas: IT Strategy & Planning, IT Operations & Management, Human Resources, Security Operations, Customer Service Management, IT Governance, IT Portfolio/Program/Project Management, or SDLC.
• Exceptional communication, facilitation, and stakeholder management skills, with the ability to present complex ideas to C‑suite audiences.
• Proven ability to diagnose problems, develop solutions, manage expectations, and lead cross‑functional teams.

Preferred Qualifications

• Experience in high‑growth, technology‑driven environments similar to brighthush.
• Track record of successfully scaling customer success programs and driving renewal and expansion.
• Strong analytical mindset with a data‑driven approach to decision making.
• Experience with AI‑native product road‑mapping and value‑based selling.
• Global mindset – ability to work with customers across multiple regions and cultures.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Relationship Building
• Change Management & Transformation Expertise
• AI & Automation Fluency
• Data‑Driven Decision Making
• Negotiation & Influence
• Project & Program Management
• Cross‑Functional Collaboration
• Communication & Storytelling
• Resilience & Adaptability

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate through continuous learning and impact. As a PCSE, you will:

• Lead high‑visibility transformation projects that shape the future of enterprise AI.
• Mentor and develop the next generation of Customer Success leaders.
• Participate in executive‑level strategy sessions and product innovation workshops.
• Access a robust learning ecosystem, including AI certification programs, leadership development tracks, and industry conferences.
• Earn performance‑based equity and incentive compensation that rewards your contributions to customer success and revenue growth.

Work Environment & Culture

brighthush thrives on a culture of trust, flexibility, and relentless curiosity. We embrace a distributed world of work, offering:

• Flexible work arrangements – choose the model that best fits your lifestyle.
• Collaborative, cross‑functional teams that value diverse perspectives.
• Inclusive environment where every voice is heard and every idea is considered.
• Commitment to continuous improvement, innovation, and customer obsession.

Compensation & Benefits

While compensation varies by location and experience, the base salary range for this role is approximately $180,200 – $315,400, complemented by equity (when applicable) and variable/incentive compensation. In addition, brighthush offers:

• Competitive health plans, including medical, dental, and vision coverage.
• Flexible spending accounts and a 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP) and matching charitable donations.
• Generous paid time off, flexible time away, and family leave programs.
• Professional development budget and tuition reimbursement.
• Wellness initiatives, mental health resources, and on‑site fitness facilities (where available).

Equal Opportunity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or any other protected characteristic.

How to Apply

Ready to lead transformative change and drive AI‑powered success for world‑class enterprises? Click the link below to submit your application and join the brighthush team.

Apply to Senior Principal Customer Success Executive – brighthush

We’re Excited to Meet You

At brighthush, you’ll have the opportunity to work with visionary leaders, cutting‑edge technology, and a community that values impact over titles. If you’re passionate about AI, customer success, and driving strategic transformation, we want to hear from you. Join us and help shape the future of enterprise success.