Senior Principal Customer Success Manager – Enterprise Account Leadership & Growth Strategy

About brighthush

brighthush is a trailblazing technology powerhouse that sits at the crossroads of industrial operations, advanced connectivity, and artificial intelligence. With a portfolio of cutting‑edge solutions that empower manufacturers to harness data, streamline processes, and drive sustainable growth, brighthush is redefining what it means to be a digital partner in the industrial sector. Our mission is simple yet profound: enable the world’s industrial producers to do the right things right—every shift, every plant, every day.

As a rapidly scaling, globally‑present organization, brighthush is committed to fostering a culture of ambition, authenticity, speed, and collaboration. We believe that manufacturing can meaningfully improve the world, and we are looking for leaders who share that vision and can help us accelerate our impact.

Role Overview

We are seeking a seasoned Senior Principal Customer Success Manager to join our Customer Success Management team. In this high‑impact role, you will be the trusted advisor for our most strategic enterprise accounts, driving adoption, transformation, and expansion while safeguarding revenue and ensuring customer delight. Your influence will shape the future of our customer relationships and directly contribute to our ARR growth and retention objectives.

Key Responsibilities

• Executive‑Level Engagement: Lead strategic conversations with senior business and operational stakeholders across our portfolio of high‑value accounts. Build and nurture trusted advisor relationships that position you as the go‑to partner for customer success.
• Lifecycle Ownership: Own the entire post‑sale journey—from complex account transitions and executive governance programs to success planning, risk mitigation, renewal strategy, and identification of upsell and cross‑sell opportunities.
• Change & Adoption Leadership: Champion customer adoption and business transformation initiatives. Apply proven change‑management frameworks to align customer objectives with solution realization, ensuring measurable outcomes.
• Cross‑Functional Collaboration: Serve as the senior customer advocate and strategic quarterback across Sales, Professional Services, Solutions Consulting, Product, Support, and partner teams. Resolve complex business challenges and accelerate customer outcomes.
• Executive Business Reviews: Design and deliver impactful executive business reviews, governance frameworks, and success metrics. Provide data‑driven, outcome‑oriented recommendations that demonstrate tangible business value.
• Data‑Driven Insight: Analyze customer, product, and business performance data to uncover trends, mitigate risk, influence strategic decisions, and drive continuous value realization.
• Account Accountability: Drive accountability across internal and customer stakeholders against defined business objectives, success plans, KPIs, and contractual commitments.

Essential Qualifications

• 7+ years of experience managing complex enterprise customer relationships, with a proven track record in executive‑level stakeholder engagement, governance, renewal management, and expansion strategy.
• Strong executive communication, presentation, negotiation, and influence skills. Comfortable engaging with C‑suite and senior leadership audiences.
• Demonstrated ability to lead customers through organizational change, adoption initiatives, digital transformation, and cross‑functional process improvements.
• Experience managing high‑value portfolios with significant business complexity, multiple stakeholder groups, and competing priorities.
• Strong analytical and problem‑solving skills. Ability to translate data into strategic recommendations and measurable outcomes.
• Self‑starter who can operate independently, exercise sound judgment, and lead through ambiguity in a rapidly scaling environment.

Preferred Qualifications

• Background in manufacturing, engineering, or a related technical field.
• Experience with industrial IoT, connectivity platforms, or AI‑driven manufacturing solutions.
• Prior exposure to large, global enterprises and multi‑region account management.
• Advanced degree (MBA, MS, or equivalent) or relevant certifications in customer success, project management, or change management.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Data‑Driven Decision Making
• Stakeholder Management & Influence
• Change Management & Adoption Expertise
• Project & Program Management
• Excellent Written & Verbal Communication
• Resilience & Adaptability in Fast‑Paced Environments

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Principal Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of customer success across the organization.
• Mentor and coach junior team members, building a high‑performing customer success culture.
• Collaborate with product, engineering, and sales leaders to influence roadmap and go‑to‑market strategies.
• Participate in executive‑level strategy sessions, gaining exposure to senior leadership and industry trends.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge hubs.

Work Environment & Culture

brighthush thrives on a culture that values ambition, authenticity, speed, and teamwork. Our remote‑first model empowers you to work from anywhere while staying connected through collaborative tools and regular virtual town halls. We celebrate diversity, encourage innovation, and provide a supportive environment where every voice matters.

Remote Work & Travel

• Fully remote position with flexible work arrangements.
• Travel up to 25% for client visits, partner events, and internal meetings.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option opportunities to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including discretionary time off (DTO) and global paid parental leave.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Professional development stipend and access to industry conferences.
• Flexible work hours and remote‑work stipend.

Why Join brighthush?

Joining brighthush is more than a career move—it’s an opportunity to be part of a transformative journey that reshapes the industrial landscape. You will:

• Lead in a market undergoing rapid disruption, from cloud migration to edge intelligence to AI‑powered automation.
• Influence global operating models and employee experience at scale.
• Work within a team defined by ambition, collaboration, authenticity, and speed.
• Make a tangible impact on how the world’s industrial companies operate, automate, and innovate.
• Benefit from a culture that prioritizes work‑life balance, continuous learning, and employee well‑being.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal or click the link below to explore this role in more detail.

Apply to this job at brighthush

Closing Statement

At brighthush, we are building the future of industrial operations—one data‑driven, AI‑powered solution at a time. If you are a strategic thinker, a relationship builder, and a champion for customer success, we invite you to join our mission. Together, we can empower manufacturers worldwide to achieve higher quality, faster cycle times, greater resilience, and sustainable profit growth.

Apply today and become a pivotal part of brighthush’s growth story.