Senior Product Analytics & Customer Research Lead – Championing Data‑Driven Innovation, User‑Centric Design, and Strategic Insights for brighthush’s Next‑Generation Healthcare Technology Platform

About brighthush – Where Data Meets Compassion

At brighthush, we’re not just building a platform; we’re crafting a future where every patient, clinician, and pharmacy can connect, collaborate, and thrive through intelligent, data‑powered solutions. Our remote‑first culture empowers teams across the United States to innovate from anywhere, while our mission remains clear: streamline care delivery by turning real‑time data into actionable insights that improve outcomes and reduce friction across the entire care continuum.

Why brighthush is a Game‑Changer

In a world where data is the new currency, brighthush sits at the crossroads of technology, analytics, and patient care. Our platform is engineered on real‑time data pipelines, advanced analytics, and a user‑centric design philosophy that places the patient at the heart of every decision. By joining brighthush, you’ll become part of a mission‑driven team that is not only transforming how healthcare is delivered but also setting new standards for data ethics, privacy, and accessibility.

Meet the Product Analytics & Customer Research Team

The Product Analytics & Customer Research team is the heartbeat of brighthush’s data‑centric culture. Comprising seasoned analysts, UX researchers, data engineers, and product strategists, we partner closely with engineering, design, marketing, and clinical operations. Our ethos is built on curiosity, rigorous experimentation, and a shared commitment to turning complex data into actionable insights that drive product decisions and elevate user experience.

Role Overview

As the Senior Product Analytics & Customer Research Lead, you will serve as the bridge between raw data, user experience, and product strategy. You will own the entire research and analytics lifecycle—from designing rigorous studies to translating findings into clear, actionable recommendations that shape product roadmaps, feature prioritization, and go‑to‑market strategies. Your work will directly influence how millions of patients, clinicians, and pharmacies interact with our platform, driving better health outcomes and higher user satisfaction.

What You’ll Do Every Day

• Shape Product Direction: Provide evidence‑based insights that guide feature development, pricing, and market positioning.
• Elevate User Experience: Identify friction points and opportunities for improvement across the patient, provider, and pharmacy journeys.
• Drive Data Governance: Champion best practices for data quality, privacy, and compliance in a regulated healthcare environment.
• Mentor Emerging Talent: Coach junior analysts and researchers, fostering a culture of continuous learning and curiosity.
• Represent brighthush: Speak at industry conferences, webinars, and internal workshops to share insights and position brighthush as a thought leader.

Key Responsibilities

• Customer Interview Design & Execution: Craft detailed interview guides, identify and recruit participants, and conduct in‑depth conversations to uncover pain points, motivations, and unmet needs across the patient, provider, and pharmacy ecosystems. Use a mix of structured and unstructured techniques to capture rich qualitative insights.
• Product Analytics Leadership: Own the end‑to‑end analytics pipeline—data ingestion, cleaning, segmentation, and visualization—using our analytics platform, SQL, and other BI tools to surface trends that inform product strategy. Build reusable dashboards that provide real‑time visibility into key metrics for stakeholders.
• Survey Development & Analysis: Design, launch, and analyze surveys that capture quantitative feedback, turning raw numbers into clear, actionable recommendations for product, engineering, and executive stakeholders. Leverage statistical techniques to validate findings and ensure reliability.
• Insight Generation & Reporting: Translate data and qualitative findings into concise reports, dashboards, and presentations that drive decision‑making across product, engineering, marketing, and leadership. Craft compelling narratives that resonate with both technical and non‑technical audiences.
• Cross‑Functional Collaboration: Partner with product managers, designers, engineers, and marketing to embed data‑driven decision making throughout the product lifecycle, ensuring that every feature is validated by evidence. Facilitate workshops that align teams around shared insights.
• Continuous Improvement: Identify gaps in data collection, propose new metrics, and iterate on analytics processes to enhance accuracy, relevance, and scalability. Champion best practices for data governance and quality.
• Thought Leadership: Stay current on industry trends, emerging analytics tools, and research methodologies, and share insights with the broader organization through workshops, newsletters, and internal talks. Represent brighthush at external conferences and meetups when appropriate.

Essential Qualifications

• 2–4 years of experience in product analytics, customer research, or a closely related field, preferably within a fast‑moving tech environment.
• Proficiency with our analytics platform and advanced SQL skills for data extraction, transformation, and modeling.
• Demonstrated experience conducting customer interviews, including designing questions, recruiting participants, and synthesizing insights into actionable recommendations.
• Strong written communication skills—capable of producing clear, data‑rich reports and engaging storytelling for diverse audiences.
• Self‑directed, highly organized, and able to manage multiple projects simultaneously with minimal supervision.
• Legal authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience with additional analytics tools such as Tableau, Looker, or Power BI.
• Familiarity with survey platforms like Qualtrics, SurveyMonkey, or Typeform.
• Background in healthcare or a related industry, with an understanding of patient journey mapping and care coordination.
• Knowledge of AI/ML concepts and experience using generative models for data augmentation or insight generation.
• Prior involvement in product strategy meetings or roadmap planning sessions.

Core Skills & Competencies

• Data Analysis & Storytelling: Ability to translate complex datasets into compelling narratives that influence product decisions.
• Technical Proficiency: Advanced SQL, data modeling, and familiarity with analytics platforms.
• Research Methodology: Expertise in qualitative and quantitative research techniques, including interview protocols and survey design.
• Collaboration & Influence: Comfortable working cross‑functionally and persuading stakeholders with evidence‑based insights.
• Problem‑Solving: Strong analytical mindset, curiosity, and a proactive approach to identifying opportunities for improvement.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot priorities as business needs shift.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your interests and strengths. You’ll start by mastering our analytics stack, then move into roles such as Senior Product Analyst, Lead Researcher, or Product Strategy Manager. We offer:

• Mentorship from seasoned data scientists and product leaders.
• Paid training courses on advanced analytics, machine learning, and user experience research.
• Annual hackathon and innovation challenge where you can experiment with new tools and ideas.
• Clear promotion criteria based on impact, ownership, and leadership.
• Opportunities to lead cross‑functional initiatives, such as the creation of a unified customer insight repository.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, transparency, and a results‑oriented mindset. Our culture is built on:

• Inclusivity: A diverse team that celebrates different perspectives and backgrounds.
• Continuous Feedback: Regular one‑on‑ones, peer reviews, and 360‑degree feedback loops.
• Innovation: A safe space to experiment, fail fast, and iterate quickly.
• Well‑Being: Access to mental health resources, virtual fitness classes, and a generous paid time off policy.
• Community: Monthly virtual socials, hackathon meet‑ups, and a dedicated Slack channel for knowledge sharing.

Compensation & Benefits

We offer a competitive salary range of $70,000 – $85,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• 401(k) matching up to 4% of your salary.
• Health, dental, and vision insurance with a generous employer contribution.
• Life and disability coverage.
• Unlimited vacation policy to support work‑life balance.
• Annual stipend for home office setup and high‑speed internet.
• Professional development budget for conferences, courses, and certifications.
• Access to an internal learning platform with courses on data science, product management, and UX research.

Success Stories

When you join brighthush, you’ll be part of a team that has already transformed millions of interactions:

• Implemented a real‑time analytics dashboard that reduced feature development cycle time by 30%.
• Led a patient journey study that identified a critical drop‑off point, resulting in a redesign that increased patient engagement by 25%.
• Co‑created a cross‑functional insight repository that cut duplicate research efforts by 40% and accelerated decision making.

FAQs

Q: Do I need to be in a specific time zone?

A: No. Our remote‑first model allows you to work from anywhere in the United States. We do, however, require occasional synchronous collaboration during core business hours.

Q: What tools will I use daily?

A: Our analytics platform, SQL, BI tools, and a suite of survey platforms such as Qualtrics or Typeform. You’ll also have access to our internal data lake and analytics infrastructure.

Q: Is there a mentorship program?

A: Yes. Every new hire is paired with a senior mentor who provides guidance, feedback, and career development support.

How to Apply

If you’re ready to harness data to shape the future of healthcare and help millions of patients and providers connect more effectively, we want to hear from you. Submit your resume, a cover letter detailing your most impactful analytics project, and any relevant portfolio pieces through our careers portal. Join brighthush and turn insight into action.