Senior Product Trainer & Customer Education Specialist – Driving Global SaaS Adoption & Enablement at brighthush

About brighthush

brighthush is a trailblazing SaaS company that is redefining how revenue leaders worldwide design smarter go‑to‑market strategies, maximize seller performance, and unlock untapped potential. With a portfolio of award‑winning solutions that have earned top honors in the Forrester Wave, Gartner Peer Insights, and G2, brighthush empowers organizations across industries—from telecommunications to finance, from manufacturing to healthcare—to achieve sustainable revenue growth. As a market leader in Sales Performance Management (SPM) and Revenue Performance Management (RPM), brighthush is committed to delivering data‑driven insights, actionable analytics, and intuitive user experiences that transform the way businesses drive sales success.

Why Join brighthush?

• Innovate with Purpose: Build impactful learning experiences that help customers worldwide master cutting‑edge SaaS solutions.
• Collaborate with Excellence: Work alongside a diverse, cross‑functional team of product, engineering, customer success, and support experts.
• Shape the Future: Lead the evolution of customer education programs that directly influence product adoption and revenue outcomes.
• Grow Together: Unlock your potential in a supportive, growth‑oriented environment that values continuous learning.

Role Overview

As a Senior Product Trainer & Customer Education Specialist at brighthush, you will be the catalyst that empowers our customers to harness the full power of our platform. You will design, deliver, and continuously refine instructor‑led training (ILT) and virtual instructor‑led training (vILT) programs, including the Admin Enablement Program and product‑focused webinar series. Your work will directly impact product adoption, customer proficiency, and long‑term success.

Key Responsibilities

• Deliver engaging vILT sessions, webinars, and on‑site learning experiences that translate complex product concepts into actionable knowledge.
• Partner with instructional designers and subject‑matter experts to develop, update, and enhance training curricula and learning materials.
• Translate technical product features into customer‑centric learning modules that drive adoption and measurable business outcomes.
• Design and recommend new learning formats—such as micro‑learning, gamified modules, and AI‑enhanced experiences—based on customer feedback and product evolution.
• Analyze participant feedback, learning analytics, and training metrics to continuously improve program quality and impact.
• Mentor junior facilitators, establishing facilitation standards, best practices, and a culture of continuous improvement.
• Collaborate with Product, Support, Enablement, and Customer Success teams to align learning initiatives with customer goals and product strategy.
• Evaluate and recommend emerging learning technologies—including generative AI solutions—to enhance scalability, engagement, and operational efficiency.

Essential Qualifications

• Minimum of 6 years’ experience in technical training, customer enablement, instructional delivery, or learning & development roles.
• Proven track record delivering virtual instructor‑led training to professional audiences.
• Deep understanding of enterprise SaaS platforms, analytics, and incentive compensation systems.
• Ability to simplify complex technical concepts and translate them into learner‑friendly content.
• Experience with learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or comparable LMS platforms.
• Strong knowledge of adult learning principles, instructional design frameworks, and facilitation best practices.
• Demonstrated ability to lead cross‑functional initiatives, influence strategy, and collaborate without direct authority.
• Excellent communication, presentation, organizational, and stakeholder management skills.

Preferred Qualifications

• Experience in the SPM/RPM industry or with sales performance tools.
• Background in data analytics or incentive compensation modeling.
• Familiarity with AI‑driven learning platforms and adaptive learning technologies.
• Experience designing and delivering curriculum for global audiences across multiple time zones.
• Proficiency in multiple languages or experience working with international teams.

Core Competencies

• Strategic Thinking & Vision
• Customer‑Centric Mindset
• Instructional Design & Content Development
• Facilitation & Coaching
• Data‑Driven Decision Making
• Project Management & Execution
• Collaboration & Influence
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions you help customers master. You will:

• Progress from Senior Trainer to Lead Trainer, overseeing a portfolio of high‑impact learning programs.
• Transition into a Learning Experience Lead role, shaping the overall education strategy across the organization.
• Explore product management or customer success leadership paths, leveraging your deep product knowledge and customer insights.
• Participate in internal innovation labs, contributing to the development of next‑generation learning technologies.
• Attend global conferences, workshops, and industry events to stay at the forefront of SaaS education trends.

Work Environment & Culture

brighthush fosters a culture of collaboration, curiosity, and continuous improvement. Our values—Integrity, Innovation, Impact, and Inclusion—guide every decision and interaction. You’ll find:

• A hybrid work model that balances remote flexibility with in‑office collaboration.
• Cross‑functional teams that celebrate diverse perspectives and encourage experimentation.
• Regular “Ignite Days” dedicated to learning, skill development, and knowledge sharing.
• Transparent communication channels, from weekly town halls to real‑time Slack communities.
• A commitment to employee well‑being, with comprehensive health & wellness programs and generous time‑off policies.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush.

• Base Salary: CAD 80,000 – 105,000 per year, commensurate with experience and market data.
• Performance Bonuses: Annual bonuses tied to individual and company performance metrics.
• Health & Wellness: Comprehensive medical, dental, and vision coverage tailored to your local needs.
• Time Off: Generous PTO, public holidays, and flexible vacation policies to support work‑life balance.
• Volunteer & Ignite Days: Dedicated time for community service and professional learning.
• Financial & Retirement: Competitive compensation, retirement plans, and tuition assistance for continued education.
• Flexibility: Remote and hybrid options across most regions, enabling you to work where you thrive.

Commitment to Diversity & Inclusion

brighthush is proud to be an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee can thrive. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. If you require accommodation at any stage of the recruitment process, please contact [email protected].

Next Steps

Ready to shape the future of customer education and empower global revenue leaders? Apply today and join a team that values innovation, collaboration, and impact. At brighthush, your talent and ambition meet limitless opportunities for success.