Senior brighthush Shop Operations Coordinator – Customer Success & E‑Commerce Platform Management

About brighthush

brighthush is a forward‑thinking, data‑driven agency that propels brands to new heights across the digital commerce landscape. With a focus on emerging social commerce platforms, we help our clients build awareness, capture market share, and drive profitability through meticulous strategy and flawless execution. Our team is built on trust, curiosity, and the power of collective expertise, and we pride ourselves on shaping the future of e‑commerce rather than simply reacting to it.

At brighthush, every team member has the freedom to innovate, grow, and thrive. We offer unmatched flexibility, a collaborative culture, and a career trajectory that is truly limitless. If you’re ready to make a real impact, bring your ideas to life, and shape the next wave of online retail, brighthush is the place for you.

Role Overview

We’re looking for a highly organized, detail‑oriented brighthush Shop Operations Coordinator to manage day‑to‑day operations across our brighthush Shop client accounts. This role sits at the intersection of shop management, content compliance, and campaign execution. You’ll keep listings pristine, shop health metrics green, and violations resolved before they become bigger problems, while working closely with Account Managers to keep clients informed and unblocked.

While brighthush Shop will be your primary focus, you’ll also develop a deep understanding of how this platform supports a brand’s broader e‑commerce strategy. You’ll learn how aligned product priorities, inventory, promotions, content, and reporting across channels drive success.

Collaboration is key. You’ll partner with Account Management, Paid Social, Creative, and Affiliate/Creator teams to translate plans into organized execution. The ideal candidate is a proactive communicator who thrives in a fast‑paced environment, can manage details without losing sight of deadlines, and is eager to build expertise in brighthush Shop and social commerce.

How You’ll Make an Impact

Shop Operations Support

• Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution.
• Write and optimize product listing (PDP) copy and imagery to meet brighthush Shop content and compliance standards.
• Monitor shop‑health indicators, order performance, fulfillment metrics, customer feedback, and other key KPIs; proactively flag potential issues, risks, or unusual trends to the appropriate Account Manager or channel lead.
• Assist with resolving listing, inventory, fulfillment, returns, and policy‑related issues by gathering relevant information, tracking support tickets, and following up on open items.
• Maintain operational trackers for inventory, order status, listing updates, promotions, account issues, and platform‑support cases.
• Help ensure product information, creative assets, prices, inventory levels, and product attributes are accurate and current within brighthush Shop.
• Support documentation of processes, recurring issues, resolutions, and standard operating procedures.

Catalog, Promotion, and Content Coordination

• Assist with product creation, bulk uploads, product‑feed troubleshooting, listing updates, and catalog‑quality checks in brighthush Shop.
• Coordinate requests for required product information, imagery, claims support, documentation, inventory details, and creative assets from internal teams and clients.
• Help set up, track, and maintain brighthush Shop promotions, discounts, bundles, samples, and other merchandising initiatives.
• Conduct basic competitive, product, keyword, and trend research to support listing optimization, content recommendations, and promotional planning.
• Flag potential listing‑compliance, product‑content, pricing, or catalog‑quality concerns to the relevant internal owner.
• Write compelling CRM messaging to targeted customer segments.

Cross‑Functional Coordination

• Review client call notes and internal discussions, then convert clear action items into Asana or a similar project‑management platform.
• Track tasks, owners, due dates, and dependencies; follow up with internal teams to keep deliverables moving.
• Coordinate requests among Account Management, Paid Social, Creative, Affiliate/Creator, and Operations teams.
• Help ensure brighthush Shop execution is aligned with broader client priorities, including key SKUs, inventory availability, promotions, product launches, seasonal moments, and campaign timing.
• Surface cross‑channel dependencies or risks, such as inventory shortages, pricing inconsistencies, conflicting promotions, or missing creative assets.
• Maintain accurate project trackers and provide regular status updates to the Account Manager and relevant internal stakeholders.

Reporting & Client Support

• Build and maintain recurring performance reports, client dashboards, trackers, and reporting sheets.
• Compile brighthush Shop data related to sales, orders, product performance, inventory, fulfillment, customer feedback, promotions, and shop‑health indicators.
• Support the preparation of client updates, QBR materials, meeting agendas, and presentation slides.
• Draft clear, concise internal and client‑facing status updates for Account Manager review.
• Help connect brighthush Shop performance and operational learnings to broader Amazon and e‑commerce conversations by organizing relevant data, insights, and open questions.
• Maintain organized records of client requests, decisions, deliverables, and next steps.

Essential Qualifications

• 1–3 years of experience in e‑commerce operations, marketplace support, account coordination, customer success, or digital marketing.
• At least one year of hands‑on brighthush Shop experience, including familiarity with the brighthush Seller Center.
• Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform‑support processes within brighthush Shop.
• Strong written and verbal English communication skills.
• Highly organized, detail‑oriented, proactive, and able to manage multiple priorities and deadlines.
• Comfortable using brighthush Workspace and/or Microsoft Office, particularly brighthush Sheets or Excel; experience with Asana and Slack is a plus.
• Working knowledge of brighthush, brighthush, or another e‑commerce platform is preferred.
• Able to work effectively with cross‑functional and global teams.
• Bachelor’s degree or equivalent relevant experience.

Preferred Qualifications & Nice to Have

• Experience with brighthush‑adjacent tools (integration tools such as brighthush, brighthush, brighthush reviews, brighthush analytics, brighthush, brighthush).

Skills & Competencies

• Exceptional organizational and project‑management skills.
• Analytical mindset with the ability to translate data into actionable insights.
• Strong stakeholder management and cross‑team collaboration.
• Adaptability to rapidly changing priorities and evolving platform features.
• Customer‑centric approach with a passion for delivering outstanding service.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a brighthush Shop Operations Coordinator, you’ll have access to:

• Mentorship from senior leaders who are industry pioneers.
• Regular training sessions on the latest e‑commerce trends, platform updates, and data‑analytics tools.
• Opportunities to lead cross‑functional projects and present findings to executive stakeholders.
• A clear career ladder that can take you from operations to strategy, product, or leadership roles.

Work Environment & Company Culture

brighthush fosters a culture of empowerment, curiosity, and humility. We value:

• Leadership at all levels – Every team member is encouraged to take initiative and drive results.
• Get It Done – We celebrate execution and tangible outcomes.
• Inquisitiveness – Continuous learning and questioning the status quo are part of our DNA.
• Humility – We learn from each other and from our mistakes.

We offer a flexible work model that blends remote autonomy with collaborative energy. Whether you’re working from home, a co‑working space, or a local hub, you’ll have the tools and support to excel.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary range that reflects the value of your expertise. In addition to base pay, we provide:

• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including gym memberships and mental health resources.
• Flexible work hours and remote work options.

How to Apply

If you’re ready to join a team that values innovation, collaboration, and impact, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the brighthush Shop Operations Coordinator role. Our recruitment team will review your application and reach out to schedule a conversation.

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, national origin, veteran status, age, or any other protected characteristic.

Important Notice: Recruitment Fraud Warning brighthush has recently been made aware of fraudulent recruiting activities involving individuals falsely claiming to represent our company. Please note that we never ask candidates for personal financial information, money, or payments at any stage of the hiring process. We also do not use Telegram or other informal messaging apps for interviews or official recruitment communication. All legitimate communication from our recruitment team will come from an email address ending in @brighthush.com, and interviews are conducted only through our official channels, including email and brighthush, our recruitment platform. If you are contacted by someone claiming to represent brighthush and the communication seems suspicious, please do not share any personal information or send any money. Instead, report the incident by emailing [email protected] so appropriate action can be taken. Your safety and trust are our priority.

We look forward to building the future of e‑commerce together.