Seasoned Travel Customer Representative – Client Experience & Itinerary Specialist at brighthush

About brighthush

At brighthush, we believe that travel is more than a destination—it's a transformative experience that sparks curiosity, fosters connection, and creates lifelong memories. As a forward‑thinking travel partner, brighthush has built a reputation for crafting bespoke journeys that blend adventure, culture, and comfort. Our global network of suppliers, combined with a passion for personalized service, allows us to deliver unforgettable itineraries that cater to every traveler’s unique story.

Operating entirely in a remote-first environment, brighthush empowers our team members to work from anywhere while staying connected through cutting‑edge collaboration tools. We celebrate creativity, embrace flexibility, and are committed to continuous learning. If you thrive in a dynamic, mission‑driven culture and want to help people explore the world, brighthush is the place for you.

Position Overview

We are looking for an enthusiastic, detail‑oriented Travel Customer Representative to become the voice of brighthush’s client experience. In this role, you will guide travelers from the first point of contact through to the final return home, ensuring every step of their journey is seamless, personalized, and memorable. You will partner closely with our sales, marketing, and operations teams to promote our travel packages and elevate the overall client experience.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and live chat to understand their travel preferences, budget constraints, and desired experiences.
• Itinerary Design: Leverage your knowledge of global destinations, seasonal trends, and local insights to craft customized itineraries that align with each client’s vision.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless integration across all components.
• Customer Support: Provide proactive, responsive support throughout the planning process and during the trip, addressing any issues or changes with professionalism and empathy.
• Sales Collaboration: Work hand‑in‑hand with the sales and marketing teams to upsell add‑ons, special packages, and exclusive experiences that enhance the client’s journey.
• Market Intelligence: Stay current on emerging destinations, travel regulations, and industry innovations to continuously refine our offerings.
• Data Management: Maintain accurate client records in our CRM, ensuring all interactions, preferences, and booking details are up to date.
• Feedback Loop: Collect post‑trip feedback, analyze satisfaction metrics, and collaborate with product teams to implement improvements.

Essential Qualifications

• Proven experience in travel customer service, travel agency, or hospitality roles.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational and time‑management abilities, capable of juggling multiple client requests simultaneously.
• Self‑motivated, with a demonstrated ability to work independently in a remote setting while maintaining high productivity.
• Passion for travel and a genuine desire to help others create unforgettable experiences.
• Proficiency with CRM systems, booking engines, and Microsoft Office Suite.
• Problem‑solving mindset and a calm, solution‑oriented approach to client concerns.

Preferred Qualifications

• Experience with global travel platforms such as Sabre, Amadeus, or Travelport.
• Knowledge of travel insurance, visa requirements, and health & safety protocols.
• Background in digital marketing or social media content creation for travel audiences.
• Previous exposure to high‑volume booking environments or B2B travel solutions.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver personalized solutions.
• Attention to Detail: Precision in booking, documentation, and itinerary coordination.
• Adaptability: Comfortable navigating changing travel landscapes and client priorities.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Tech Savvy: Comfortable learning new tools and platforms quickly.
• Analytical Thinking: Ability to interpret data and market trends to inform decision‑making.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and mentorship programs to accelerate your integration.
• Access to industry conferences, webinars, and travel expos.
• Cross‑departmental projects that broaden your skill set beyond customer service.
• Clear career pathways from Travel Customer Representative to Senior Advisor, Team Lead, or Product Manager.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative project management tools (e.g., Asana, Slack).
• Open‑door communication channels with leadership.
• Inclusive, diverse, and supportive community that values work‑life balance.

Compensation, Perks & Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary complemented by performance‑based incentives. In addition, you’ll enjoy:

• Fully remote work with flexible hours.
• Generous paid time off and a 12‑day travel stipend for personal adventures.
• Health, dental, and vision insurance plans.
• Professional development budget for courses, certifications, and conferences.
• Discounted travel packages and exclusive access to partner experiences.
• Annual team retreats and virtual social events.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that transforms ordinary trips into extraordinary stories. You’ll:

• Help travelers discover hidden gems and unforgettable moments.
• Work in a culture that values autonomy, creativity, and continuous learning.
• Benefit from a supportive network that celebrates both personal and professional growth.
• Enjoy the freedom of remote work while staying connected to a vibrant global community.

Ready to Embark on Your Next Adventure?

If you’re passionate about travel, thrive in a fast‑paced environment, and want to make a real impact on people’s lives, we want to hear from you. Apply today and become the guiding star for our clients’ journeys at brighthush.