Senior Programs – Business Operations Lead

Job Description:

• Own the demand-side merchandising strategy on top of ranking, including placement, sequencing, and surfacing logic
• Push for dynamic, context-aware ranking based on day of week, availability, trends, market, and traveler type
• Prioritize discoverability experiments and translate results into decisions
• Serve as the senior demand counterpart to Product and Engineering on matching, personalization, and ranking
• Clarify merchandising, supply, and product ownership and drive alignment
• Maintain the product-to-operations conversation during periods of reduced Product coverage
• Build dashboards and measurement for discoverability, spotlights, and placement performance
• Close analytics and tooling gaps to accelerate learning and iteration
• Provide a data-driven view of merchandising investment returns
• Report to the Director of Business Growth for Experiences and collaborate with the SEM/SEO/Display lead

Requirements:

• 12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform
• Strong analytical foundation; comfort working with data, building measurement, and turning insight into operating decisions
• Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising
• Ability to navigate ambiguity and drive alignment across senior stakeholders with competing mandates
• Clear communication and ability to influence a technical roadmap at a senior level without owning it directly
• Must live in a state where Airbnb, Inc. has a registered entity
• SQL or equivalent hands-on analytics capability (nice to have)
• Background in search/ranking, recommendations, or merchandising systems (nice to have)

Benefits:

• Bonus eligibility
• Equity eligibility
• Benefits
• Employee Travel Credits
• Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager
• Disability accommodations during the application and interview process