Senior Project Manager – Customer Experience Operations & Digital Transformation Lead at brighthush (Remote, USA) – Empowering Health & Human Services Innovation

About brighthush

brighthush is a pioneering force in the health and human services technology arena, redefining how care is delivered through data‑driven, patient‑centric solutions. With a global footprint and a deep commitment to improving outcomes for patients, providers, and payers, brighthush empowers its partners to harness technology for more efficient, compassionate service delivery. Our mission is simple: transform the future of health and human services, one innovative project at a time.

Why This Role Matters

As the Senior Project Manager for Customer Experience Operations, you will be the catalyst that turns ambitious digital transformation strategies into tangible, measurable results. Your leadership will shape the way brighthush’s clients experience technology, ensuring that every project not only meets its objectives but also elevates the quality of care and operational efficiency across the industry.

Key Responsibilities

• Lead High‑Impact Project Teams: Direct one or more large, cross‑functional teams, translating complex technology programs into clear, actionable tasks that drive progress.
• Strategic Planning & Execution: Own the full project lifecycle—from scope definition and resource allocation to schedule development, budget control, and risk mitigation—ensuring on‑time, on‑budget delivery.
• Stakeholder Communication: Serve as the primary conduit between clients, executive leadership, and project staff. Provide clear, data‑driven status updates, performance metrics, and actionable insights.
• Risk & Issue Management: Proactively identify, assess, and resolve risks and issues. Escalate critical matters promptly and implement effective mitigation strategies.
• Financial Stewardship: Develop, monitor, and report on project budgets, ensuring financial discipline and alignment with business objectives.
• Proposal & SOW Development: Collaborate with business development teams to craft compelling Statements of Work (SOWs) and proposals that win new business and support brighthush’s growth.
• Mentorship & Leadership: Coach and mentor junior project managers and team members, fostering a culture of continuous improvement and professional growth.
• Process Improvement: Identify opportunities to refine project management processes, tools, and best practices, driving efficiency and quality across all projects.

Essential Qualifications

• Minimum of 5 years’ experience managing complex, technology‑driven projects or programs through the full project management lifecycle.
• Proven expertise in project management methodologies such as PMP, Agile, or equivalent frameworks.
• Strong background in budget development, financial control, and project accounting.
• Demonstrated ability to translate high‑level program goals into clear, actionable project scopes and milestones.
• Excellent leadership skills, with a track record of guiding, coaching, and motivating both direct and indirect teams.
• Exceptional executive‑level presentation and communication skills, capable of influencing stakeholders at all levels.
• Experience working with Medicaid or Medicare programs (minimum 3 years) is highly desirable.
• Proficiency with project management software (e.g., MS Project, JIRA, Asana, Smartsheet).

Preferred Qualifications

• Advanced certifications such as PMP, Prince2, or Agile Certified Practitioner (ACP).
• Experience in the public sector or with large, regulated health‑care organizations.
• Background in customer experience strategy and design thinking.
• Knowledge of data analytics and reporting tools used in health‑care operations.
• Previous experience in proposal development and business development for technology services.

Core Skills & Competencies

• Project Leadership: Ability to inspire teams, set clear expectations, and drive results.
• Strategic Thinking: Translate business objectives into actionable project plans.
• Risk Management: Identify, assess, and mitigate risks proactively.
• Financial Acumen: Manage budgets, forecasts, and cost controls.
• Stakeholder Management: Build strong relationships with clients, executives, and cross‑functional partners.
• Communication: Articulate complex ideas clearly to diverse audiences.
• Adaptability: Thrive in a dynamic, fast‑moving environment.
• Continuous Improvement: Drive process enhancements and adopt new tools and methodologies.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey is as important as the projects you manage. As a Senior Project Manager, you will have access to:

• Leadership development programs that sharpen your strategic, financial, and people‑management skills.
• Technical academies covering emerging technologies in health‑care IT, data analytics, and AI.
• Mentorship from senior leaders who have built successful careers in the health‑tech space.
• Opportunities to transition into PMO leadership, program management, or product management roles.
• Cross‑functional projects that broaden your exposure to sales, engineering, and customer success.

Work Environment & Culture

brighthush champions a culture of inclusion, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and cross‑team syncs.
• Access to a robust digital collaboration suite (Slack, Teams, Confluence).
• Regular virtual town halls featuring leadership updates and industry insights.
• Community engagement initiatives, including volunteer days and wellness challenges.

We value work‑life balance and encourage flexible scheduling, ensuring you can deliver high‑quality results while maintaining personal well‑being.

Compensation & Benefits

• Competitive Salary: Market‑aligned base pay with performance‑based bonuses.
• Generous Vacation Policy: Unlimited paid time off (subject to business needs) and a flexible holiday schedule.
• 401(k) with Employer Match: Secure your future with a strong retirement plan.
• Comprehensive Health Coverage: Medical, dental, vision, and mental health benefits for you and your family.
• Educational Assistance: Tuition reimbursement and access to online learning platforms.
• Home Office Stipend: Up to $1,500 annually to set up a productive remote workspace.
• Wellness Programs: Gym membership discounts, mindfulness sessions, and health coaching.
• Employee Recognition: Quarterly awards for outstanding performance and innovation.

H1B Sponsorship

brighthush has a strong track record of sponsoring H1B visas, supporting international talent in contributing to our mission. While we cannot guarantee sponsorship for every role, we encourage qualified candidates worldwide to apply and discuss potential pathways during the interview process.

Why Join brighthush?

Working at brighthush means being part of a forward‑thinking organization that is reshaping the health‑care landscape. You will:

• Drive tangible improvements in patient care and operational efficiency.
• Collaborate with top‑tier clients and industry leaders.
• Leverage cutting‑edge technology to solve complex challenges.
• Grow your career in a supportive, learning‑oriented environment.
• Make a lasting impact on communities across the United States.

Ready to Make a Difference?

If you are a strategic, results‑oriented project manager with a passion for customer experience and a desire to work in a dynamic, mission‑driven environment, we invite you to apply. Join brighthush and help us transform the future of health and human services—one project at a time.