Senior Project Manager – Customer Success & Process Optimization Lead (Remote, Full‑Time) – Championing Customer Experience Excellence, Operational Efficiency, and AI‑Powered Automation at brighthush
About brighthush
brighthush is not just a cybersecurity company; it is a movement toward a safer, smarter, and more resilient digital world. Founded in 2022, brighthush has rapidly evolved from a niche startup into a global leader in AI‑driven threat detection and automated vulnerability remediation. Our platform continuously scans hybrid cloud, on‑premises, and edge environments, surfacing risks before they become incidents and automatically neutralizing them with minimal human intervention. This relentless focus on automation and intelligence empowers our customers to innovate faster, scale securely, and focus on their core business objectives.
At brighthush, we believe that technology should be an enabler, not a barrier. Our culture is built on transparency, psychological safety, and a relentless pursuit of outcomes. We are a fully remote‑first organization, meaning you can work from anywhere in the United States while staying connected to a high‑energy, mission‑driven team that is reshaping the cybersecurity landscape.
Why brighthush?
We are on a mission to make cybersecurity effortless for enterprises of all sizes. Our AI‑powered platform eliminates the need for manual patching, reduces mean time to detection, and provides actionable insights that drive business value. By joining brighthush, you become part of a team that is not only transforming technology but also redefining how customers experience security. We offer:
- Unlimited growth potential in a fast‑moving industry.
- A culture that rewards curiosity, experimentation, and continuous learning.
- Remote flexibility that lets you balance work and life on your own terms.
- Access to cutting‑edge AI models and data science resources.
- A collaborative environment where your ideas can shape product direction and customer success strategy.
Role Overview
As the Senior Project Manager – Customer Success & Process Optimization Lead, you will be the linchpin that connects strategy, execution, and continuous improvement across our Customer Success organization. You will own high‑visibility customer projects, champion initiatives that streamline operations, and drive automation that fuels efficiency and scalability. Your work will directly impact the satisfaction, retention, and expansion of our most valuable customers.
What You’ll Do
- Own end‑to‑end delivery of strategic customer projects, from kickoff to post‑deployment support.
- Lead cross‑functional teams to identify, design, and implement process improvements that elevate the customer experience.
- Drive adoption of new Customer Success initiatives, ensuring alignment, enable Apply for this job