Seasoned Healthcare Customer Service Specialist – Championing Compassionate Member Support, Competitive Pay, and Up to $3,280 Sign‑On Bonus at brighthush – Winchester, KY

Welcome to brighthush – Where Technology Meets Compassion

At brighthush, we’re redefining the way people experience health benefits across the United States. By marrying cutting‑edge technology with heartfelt human support, we demystify the complex world of health coverage and empower every member to navigate their plans with confidence. Whether you’re a new parent, a senior citizen, or a busy professional, we’re here to help you access the care you need, when you need it.

Our growth is fueled by a passionate team of innovators, educators, and caregivers who share a common goal: to improve health outcomes through clear communication and compassionate service. As we expand our footprint throughout the Midwest, we’re looking for a seasoned Healthcare Customer Service Specialist to join our vibrant Winchester, Kentucky office. This role offers a unique blend of meaningful work, competitive compensation, and a clear path for professional growth—all within a culture that values empathy, innovation, and community impact.

Why Work at brighthush?

• Impactful Work: Every interaction you have directly helps a member understand their benefits, access care, and ultimately improve their health outcomes.
• No Cold Calls or Sales Pressure: Your focus is on service and education, not on selling products.
• Comprehensive Training: Receive paid, in‑depth training covering all aspects of our health‑plan products, HIPAA compliance, and customer‑centric communication.
• Competitive Pay & Bonus Structure: Base pay of $15.38 per hour plus a 10% shift differential and the opportunity to earn up to $3,280 in sign‑on bonuses.
• Benefits & Wellness: Company‑paid medical coverage, tuition reimbursement, 401(k) with match, paid time off, 11 paid holidays, and an Employee Assistance Program.
• Career Growth: Clear advancement pathways, mentorship programs, and opportunities to move into senior CSR, team lead, or specialized health‑plan roles.
• Inclusive Culture: brighthush is an equal‑opportunity employer that values diversity, equity, and inclusion in every facet of our organization.

Key Responsibilities

As a Customer Service Representative, you will be the frontline advocate for our members, ensuring they receive accurate, timely, and compassionate assistance. Your day‑to‑day tasks will include:

• Handling routine and basic inquiries via phone, email, web chat, and written correspondence, providing clear, pre‑scripted responses.
• Utilizing our computerized system to track calls, gather information, troubleshoot issues, and document interactions.
• Assisting members in completing online applications and submitting them electronically to plan providers.
• Maintaining up‑to‑date knowledge of client regulations, policies, and product updates.
• Escalating complex or unresolved issues to the CSR Lead or appropriate department.
• Providing feedback on call trends, process improvements, and training needs.
• Adhering to HIPAA privacy rules, company policies, and standard operating procedures.
• Completing timesheets, attendance logs, and other administrative tasks accurately.
• Participating in ongoing training, including Tier I Claims Part A, Part B, and DME modules.
• Supporting team collaboration and maintaining a positive, customer‑focused environment.

Essential Qualifications

• High school diploma or equivalent.
• Minimum 6 months of customer service experience.
• Fluent, professional English speaking and reading skills.
• Strong interpersonal skills and the ability to multitask within established turnaround times.
• Reliable attendance and punctuality.
• Ability to work collaboratively as part of a team.
• Willingness to complete internal CCO training and Tier I claims certification.
• Flexibility to work overtime and scheduled holidays as needed.
• On‑site presence at the Winchester office is required for the first year.

Preferred Qualifications

• Experience in the healthcare or insurance industry.
• Knowledge of Medicare Part A, Part B, and DME claims processes.
• Proficiency with CRM systems and Microsoft Office Suite.
• Previous exposure to HIPAA compliance and data privacy protocols.
• Strong analytical and problem‑solving skills.

Skills & Competencies

• Excellent verbal and written communication.
• Empathy and active listening.
• Attention to detail and accuracy.
• Adaptability to changing policies and procedures.
• Time management and organizational skills.
• Team collaboration and leadership potential.
• Tech‑savvy: comfortable using multiple digital platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a CSR, you will have access to:

• Structured career ladders leading to senior CSR, team lead, or specialized roles in claims processing.
• Mentorship programs pairing you with experienced leaders.
• Paid tuition reimbursement for courses related to healthcare, customer service, or leadership.
• Regular performance reviews with clear metrics and development plans.
• Cross‑departmental projects that broaden your skill set.

Work Environment & Culture

Our Winchester office is a collaborative, inclusive space where every team member is valued. We foster a culture of:

• Respectful communication and open dialogue.
• Continuous learning and innovation.
• Work‑life balance, with flexible scheduling options after the first year.
• Community engagement and volunteer opportunities.
• Recognition programs celebrating individual and team achievements.

Compensation & Benefits

We offer a comprehensive package designed to support your professional and personal well‑being:

• Base Pay: $15.38 per hour.
• Shift Differential: 10% for evening or weekend shifts.
• Sign‑On Bonus: Up to $3,280 for eligible new hires.
• Health Coverage: Company‑paid medical, dental, and vision plans.
• Retirement: 401(k) with company match.
• Paid Time Off: PTO, sick leave, and 11 paid holidays.
• Wellness Resources: Employee Assistance Program, wellness workshops, and discount programs.
• Professional Development: Tuition reimbursement and training grants.
• Work‑Life Balance: Flexible scheduling after one year of exemplary performance.

How to Apply

Ready to make a difference in people’s health journeys? Click the link below to submit your application and join the brighthush family.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.

Pay Transparency

For this contract position, brighthush will pay the prevailing wage rate for the Winchester, KY location as determined by the Department of Labor. Salary history will not be considered in determining compensation.

Accommodations

brighthush provides reasonable accommodations for individuals with disabilities or medical conditions throughout the hiring process. If you need assistance at any stage—accessing job postings, completing assessments, or participating in interviews—please contact People Operations at [email protected].