Senior Quadient Inspire Engineer
Role: Senior Quadient Inspire Engineer Location: US, Remote Client: Confidential USC/EAD Job Description: Position Summary: Delta Dental of California is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation, not just document creation. The candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats. This is a senior engineering role, not a template-only or design-focused position. Key Responsibilities: · Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform o Build and support multi-channel customer communications, including: o Printed and digital documents o Customer emails o Reports and other system-generated outputs · Generate and support outputs in multiple industry-standard formats, including: PDF and AFP · Ensure all customer communications meet ADA accessibility and compliance requirements · Implement data-driven, reusable communication components using Quadient Inspire modules: o Inspire Designer o Inspire Automation / Scalar o Inspire Interactive o Content Manager o Approve Workflow · Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs · Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs · Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance · Ensure customer communications comply with security, audit, regulatory, and quality standards · Participate in SDLC activities including design reviews, testing, releases, and documentation Required Qualifications: · 5+ years of professional IT or software engineering experience · 3+ years of hands-on Quadient Inspire experience in a production enterprise environment · Proven experience building end-to-end document generation solutions, not just templates · Strong understanding of data-driven document composition · Solid programming experience in one or more of the following: Groovy Script, Java Script, Python. Required Education · Bachelors degree in Information Technology, Computer Science, Engineering, or a related technical field · Equivalent combination of education and relevant experience may be considered only if Quadient Inspire expertise is strong Preferred Qualifications: · Experience supporting high-volume, customer-facing communications · Experience with Customer Communications Management (CCM) platforms in regulated industries (insurance, healthcare, financial services) · Experience with API-based integrations (REST and SOAP) · Experience ensuring accessibility and compliance of customer communications (ADA, WCAG) · Experience supporting multi-channel output strategies (print, email, digital delivery) · SQL skills with experience querying and validating data from relational databases · Experience participating in platform modernization or SaaS/cloud migration initiatives