Senior Quantum Customer Success Physicist – Driving Quantum Computing Adoption & Implementation at brighthush in San Francisco

About brighthush

brighthush is a trailblazing leader in quantum computing control systems, redefining how quantum computers are built, operated, and scaled. With a portfolio that marries cutting‑edge hardware and sophisticated software, we empower researchers, engineers, and institutions to unlock the full potential of quantum technology. Our mission is simple yet ambitious: accelerate the transition from laboratory experiments to real‑world quantum solutions that solve today’s most complex problems.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, interdisciplinary team that is shaping the future of quantum science. We offer a culture of curiosity, collaboration, and continuous learning—where every voice is heard and every idea has the chance to become a breakthrough. If you thrive in a fast‑moving environment, enjoy translating deep technical knowledge into customer‑centric solutions, and want to see your work directly influence the next generation of quantum technology, brighthush is the place for you.

Position Overview

As a Senior Quantum Customer Success Physicist, you will serve as the technical bridge between brighthush’s state‑of‑the‑art quantum control systems and our diverse customer base. Your role will combine experimental physics expertise, hands‑on engineering, and exceptional communication skills to ensure successful implementation, adoption, and ongoing utilization of our solutions. You will work closely with customers across academia, industry, and national laboratories, translating their scientific goals into actionable, high‑performance quantum experiments.

Key Responsibilities

• Lead Technical Implementation: Own the end‑to‑end deployment of brighthush control systems at customer sites, from initial system integration to full operational readiness.
• Customer‑Centric Solution Design: Translate complex scientific requirements into tailored hardware and software configurations, ensuring optimal performance for each unique qubit platform.
• Collaborate with R&D: Partner with our research and engineering teams to provide real‑world feedback, drive product enhancements, and co‑develop new features that meet evolving customer needs.
• Technical Guidance & Best Practices: Serve as the subject‑matter expert on quantum control, offering training, workshops, and documentation that empower customers to maximize their system’s capabilities.
• Relationship Management: Build and maintain strong, long‑term relationships with key stakeholders, acting as the primary point of contact for technical queries, performance reviews, and future expansion plans.
• Continuous Improvement: Monitor system performance, identify bottlenecks, and recommend optimizations that enhance reliability, speed, and scalability.
• Travel & On‑Site Support: Conduct on‑site visits to major research facilities, providing hands‑on support, troubleshooting, and training sessions.
• Knowledge Transfer: Develop and deliver educational materials, webinars, and workshops that disseminate best practices across the quantum community.

Essential Qualifications

• Minimum 4 years of hands‑on experimental quantum information science or quantum computing experience.
• Proficiency in Python programming, including data analysis, control scripts, and automation.
• Strong technical communication skills—capable of translating complex physics concepts into clear, actionable guidance for both technical and non‑technical audiences.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and meeting deadlines.
• Willingness and ability to travel frequently (up to 50% of the time) to support customers worldwide.

Preferred Qualifications

• Ph.D. or advanced degree in Physics, Electrical Engineering, or a related field with a focus on quantum technologies.
• Experience with a variety of qubit technologies (superconducting, trapped ions, photonic, spin‑based, etc.) and familiarity with their unique control challenges.
• Background in designing and executing complex quantum experiments, including pulse sequence development and error mitigation.
• Knowledge of control hardware such as arbitrary waveform generators, field‑programmable gate arrays (FPGAs), and cryogenic electronics.
• Experience working in a customer‑facing role, providing technical support, training, or consulting.
• Published research or conference presentations in quantum science or engineering.

Core Skills & Competencies

• Quantum Physics Expertise: Deep understanding of quantum mechanics, decoherence mechanisms, and qubit control.
• Systems Engineering: Ability to integrate hardware and software components into a cohesive, high‑performance system.
• Problem‑Solving: Strong analytical skills to diagnose and resolve complex technical issues under tight timelines.
• Communication: Exceptional written and verbal communication, with the ability to create technical documentation, deliver presentations, and mentor peers.
• Collaboration: Proven track record of working effectively across multidisciplinary teams, including R&D, sales, and customer support.
• Adaptability: Comfortable navigating rapidly changing technology landscapes and evolving customer requirements.
• Leadership: Ability to lead technical initiatives, influence product direction, and inspire confidence in customers and colleagues.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the quantum field itself. You will have the chance to:

• Lead cross‑functional projects that shape the next generation of quantum control hardware.
• Publish joint research papers and present at leading conferences, enhancing your professional reputation.
• Mentor junior physicists and engineers, fostering a culture of knowledge sharing.
• Participate in internal hackathons and innovation challenges that encourage creative problem‑solving.
• Advance into senior technical roles, such as Principal Engineer, Technical Program Manager, or Director of Customer Success.

Work Environment & Culture

brighthush thrives on a culture that values curiosity, inclusivity, and bold thinking. Our San Francisco office is a collaborative hub equipped with state‑of‑the‑art laboratories, open‑concept workspaces, and a vibrant community of quantum enthusiasts. We celebrate diversity, encourage continuous learning, and reward initiative. Whether you’re working on the latest qubit architecture or refining customer training modules, you’ll find a supportive environment that empowers you to push boundaries.

Compensation, Perks & Benefits

While specific figures vary based on experience and role, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior quantum physicists.
• Performance‑based bonuses tied to project milestones and customer success metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for conferences, courses, and certifications.
• Flexible work arrangements, including remote work options and flexible hours.
• Access to cutting‑edge quantum hardware and software for personal research projects.

How to Apply

If you’re ready to bring your quantum expertise to a forward‑thinking team that is redefining the future of computing, we want to hear from you. Submit your resume, a brief cover letter outlining your relevant experience, and any links to publications or projects that showcase your work. Join brighthush and help shape the next chapter of quantum innovation.