Senior Regional Customer Success Manager – Championing Growth, Mentoring High‑Performance Teams, and Transforming Data Analytics to Propel brighthush’s Market Expansion

About brighthush

brighthush is a trailblazer in the consulting and sales enablement arena, redefining how brands connect with consumers across North America. With a diversified portfolio that spans outsourced sales, merchandising, category management, and cutting‑edge marketing services, we empower our clients to achieve measurable growth and sustainable competitive advantage. Our culture thrives on curiosity, collaboration, and a relentless pursuit of excellence. At brighthush, every team member is a catalyst for change, and every challenge is an opportunity to innovate.

Why brighthush is the Place to Grow Your Career

• Impactful Work: Shape customer relationships that drive revenue for some of the most influential brands in the market.
• Growth Mindset: We invest heavily in professional development, offering mentorship programs, cross‑functional training, and a clear career ladder that rewards performance.
• Inclusive Culture: Diversity, equity, and inclusion are not buzzwords at brighthush—they’re the foundation of our decision‑making and innovation.
• Competitive Compensation: A robust salary package, performance bonuses, and comprehensive benefits ensure you’re rewarded for your contributions.

Key Responsibilities

As a Regional Customer Success Manager, you will be the linchpin between our clients and the internal teams that deliver value. Your role will encompass strategic leadership, data‑driven decision making, and hands‑on execution. Below is a detailed breakdown of what you’ll be doing day‑to‑day:

• Lead and Inspire: Manage a high‑performing team of account specialists, setting clear objectives, providing coaching, and fostering a culture of accountability and continuous improvement.
• Strategic Account Management: Own the end‑to‑end customer journey for a portfolio of regional accounts, ensuring alignment with client goals and brighthush’s service delivery standards.
• Data Analysis & Reporting: Leverage advanced Excel skills and business intelligence tools to analyze sales trends, forecast performance, and identify upsell or cross‑sell opportunities.
• Client Advocacy: Serve as the primary point of contact for key stakeholders, translating client feedback into actionable insights for product and service enhancements.
• Collaboration Across Functions: Partner with Marketing, Product, Finance, and Operations to design and execute region‑specific strategies that drive revenue growth.
• Travel & Relationship Building: Conduct quarterly on‑site visits to major accounts, strengthening relationships and ensuring seamless service delivery.
• Process Optimization: Identify bottlenecks in account management workflows and implement scalable solutions that improve efficiency and client satisfaction.
• Compliance & Risk Management: Ensure all client engagements adhere to contractual obligations, regulatory requirements, and internal policies.

Essential Qualifications

• High school diploma or GED required; a bachelor’s degree in Business, Marketing, or a related field is preferred.
• 4–6 years of progressive experience in sales, account management, or customer success within a B2B environment.
• Proven track record of managing and growing a regional portfolio of accounts.
• Strong leadership skills with experience coaching and developing a team.
• Advanced proficiency in Excel (pivot tables, VLOOKUP, macros, data visualization).
• Excellent communication skills in English, both written and verbal.
• Comfortable with travel (up to 25% of the time) to client sites across the western United States.
• Experience with CRM platforms and business intelligence tools is a plus.

Preferred Qualifications

• Master’s degree or MBA in a relevant discipline.
• Experience in the consumer packaged goods (CPG) or retail consulting sector.
• Knowledge of category management frameworks and merchandising strategies.
• Fluency in a second language (Spanish, French, or Mandarin) is advantageous.
• Demonstrated ability to work in a fast‑paced, high‑growth environment.

Key Skills & Competencies

• Strategic Thinking: Ability to translate market insights into actionable regional strategies.
• Analytical Acumen: Strong quantitative skills to dissect sales data and forecast trends.
• Leadership & Coaching: Talent for motivating teams, providing constructive feedback, and fostering professional growth.
• Client‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Project Management: Skilled at juggling multiple initiatives, setting priorities, and meeting deadlines.
• Adaptability: Comfortable navigating change and driving continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that your career trajectory should be as dynamic as the markets we serve. As a Regional Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders across the organization.
• Cross‑functional training modules covering sales strategy, data analytics, and product development.
• Annual leadership retreats and industry conferences to broaden your network and knowledge base.
• Clear promotion pathways to Director of Customer Success, Regional Sales Director, or even executive roles within the company.
• Opportunities to lead high‑impact projects that shape the future of brighthush’s service offerings.

Work Environment & Culture at brighthush

Our hybrid model blends the flexibility of remote work with the collaborative energy of in‑office hubs. Whether you’re based in Arizona, California, Oregon, Washington, Nevada, Utah, Idaho, Portland, Salt Lake City, Henderson, or Boise, you’ll find a supportive community that values work‑life balance and professional excellence.

• Flexible work hours with a core overlap window for team collaboration.
• Regular virtual town halls and quarterly all‑hands meetings to keep everyone aligned.
• Inclusive employee resource groups that celebrate diversity and foster belonging.
• State‑of‑the‑art collaboration tools that enable seamless communication across regions.

Compensation, Perks, and Benefits

• Salary Range: USD 77,500 – 100,800 per year, commensurate with experience and performance.
• Performance Bonuses: Quarterly and annual incentive plans tied to individual and team metrics.
• 401(k) Matching: Up to 5% company match to help you build long‑term wealth.
• Generous Paid Time Off: 20 days of PTO annually, plus paid holidays and a flexible vacation policy.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Employee Assistance Program: 24/7 counseling and support services.
• Technology Stipend: Home office equipment allowance to ensure you’re equipped for success.

How to Apply

Ready to take the next step in your career and join a team that’s reshaping the consulting landscape? Click the link below to submit your application and become part of brighthush’s visionary journey.

Apply to this role at brighthush

Closing Thoughts

As a Regional Customer Success Manager at brighthush, you’ll be more than just a sales leader—you’ll be a trusted partner to our clients, a catalyst for team excellence, and a strategic thinker who turns data into action. If you thrive in a fast‑paced, collaborative environment and are eager to drive measurable impact, we invite you to apply today. Let’s build the future of customer success together.