Senior Regional Director of Customer Success – Latin America – Championing Global Growth, Retention & Customer Excellence for brighthush’s Cutting‑Edge EdTech Platform

About brighthush

brighthush is more than an online learning platform – it is a global movement that empowers millions of learners, educators, and enterprises to unlock their full potential. By marrying cutting‑edge technology, data‑driven insights, and a passion for lifelong learning, brighthush delivers personalized, scalable learning experiences that transform careers and organizations. With a presence in North America, Latin America, Europe, and Asia, we are committed to fostering a culture of innovation, inclusivity, and continuous growth.

Why Join brighthush?

At brighthush, you will be part of a dynamic, mission‑driven team that thrives on solving complex challenges and delivering measurable impact. We champion a collaborative, flat‑hierarchy environment where ideas are valued, experimentation is encouraged, and success is celebrated across all levels. As a Senior Regional Director of Customer Success, you will shape the future of customer experience, influence product strategy, and lead a high‑performing team dedicated to driving customer delight and business growth.

Position Overview

We are seeking an experienced, results‑oriented Senior Regional Director of Customer Success to lead our customer success organization across the Latin American region. This role demands a strategic thinker with a proven track record of building and scaling high‑impact teams, driving retention and expansion, and fostering lasting relationships with key enterprise accounts. You will partner closely with Sales, Product, Marketing, and Engineering to ensure a seamless customer journey from onboarding to renewal.

What You’ll Do

• Lead and Inspire a Regional Team – Recruit, mentor, and retain a diverse group of Customer Success Managers (CSMs) and Customer Success Operations specialists. Create a culture of accountability, continuous learning, and high performance.
• Own Strategic Account Success – Own the health and success of the region’s top‑tier accounts, ensuring they achieve their learning and development objectives while maximizing lifetime value.
• Drive Retention & Expansion – Design and execute data‑driven retention strategies, upsell and cross‑sell initiatives, and renewal processes that consistently exceed quarterly and annual targets.
• Collaborate Across Functions – Work hand‑in‑hand with Sales, Product, Marketing, and Engineering to align customer feedback with product roadmap, feature adoption, and go‑to‑market strategies.
• Optimize Processes & Tools – Lead the implementation and continuous improvement of CRM, CS, and analytics tools (brighthush, brighthush, brighthush, etc.) to streamline workflows, enhance reporting, and provide actionable insights.
• Champion Customer Advocacy – Translate customer insights into product enhancements, support improvements, and strategic initiatives that elevate the overall experience.
• Manage Financial Stewardship – Oversee the regional customer success budget, forecast renewal revenue, and report on key performance indicators (KPIs) to senior leadership.
• Drive Regional Growth Strategy – Identify new market opportunities, develop go‑to‑market plans, and collaborate with Sales to expand the customer base across the region.
• Build Talent Pipeline & Succession Plans – Identify high‑potential leaders within the team and create clear career paths to ensure long‑term success.
• Ensure Compliance & Risk Management – Maintain compliance with local regulations, data privacy laws, and industry standards across all customer success activities.

Essential Qualifications

• Minimum 6 years of experience in Customer Success, Account Management, or related roles, with at least 2 years in a leadership capacity.
• Fluency in English, Spanish, and Portuguese (written and spoken).
• Proven success in driving retention, expansion, and renewal revenue for enterprise customers.
• Strong analytical mindset with experience using CRM and CS platforms such as brighthush and brighthush.
• Demonstrated ability to build, coach, and scale high‑performing teams in a fast‑paced, global environment.
• Excellent communication, negotiation, and stakeholder‑management skills.
• Experience working with cross‑functional teams (Sales, Product, Marketing, Engineering) to influence strategy and execution.
• Strategic thinker with a data‑driven approach to problem solving and decision making.
• Proficiency in project management methodologies and tools (e.g., brighthush, brighthush).
• Experience with performance metrics such as NPS, CSAT, and Customer Health Scores.

Preferred Qualifications

• Experience in the education technology or SaaS industry, particularly with enterprise learning platforms.
• Background in Latin American market dynamics, including local business practices and regulatory considerations.
• Knowledge of learning analytics, curriculum design, or instructional technology.
• Track record of implementing customer success frameworks (e.g., Customer Health Score, NPS, CSAT) that drive measurable outcomes.
• Experience with agile methodologies and product development cycles.
• Prior exposure to multi‑currency and multi‑language support operations.

Key Skills & Competencies

• Leadership & Coaching – Inspire and empower teams to achieve ambitious goals.
• Strategic Vision – Translate business objectives into actionable customer success strategies.
• Data Literacy – Leverage data to uncover trends, forecast outcomes, and inform decision making.
• Customer‑Centric Mindset – Prioritize customer needs and advocate for them across the organization.
• Communication & Influence – Articulate complex ideas clearly to diverse audiences.
• Project Management – Manage multiple initiatives simultaneously while meeting deadlines.
• Adaptability & Resilience – Thrive in a rapidly evolving, high‑growth environment.
• Financial Acumen – Understand budgeting, forecasting, and ROI analysis.
• Change Management – Lead teams through transformation initiatives with minimal disruption.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Leadership development programs and mentorship from senior executives.
• Regular training on the latest customer success methodologies, analytics tools, and industry trends.
• Cross‑functional projects that broaden your skill set and expand your network.
• Opportunities to influence product strategy and contribute to the company’s global roadmap.
• Clear career pathways to senior leadership roles within Customer Success, Product, or Enterprise Sales.
• Annual learning stipend for conferences, certifications, and advanced coursework.
• Access to an internal knowledge hub featuring case studies, best practices, and peer‑reviewed research.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to learning. We value:

• Inclusive teamwork that respects diverse perspectives.
• Open communication channels where ideas can be freely exchanged.
• Work‑life balance, supported by flexible remote work arrangements.
• Recognition programs that celebrate individual and team achievements.
• A vibrant community of learners, educators, and technologists who are passionate about making education accessible worldwide.
• Regular virtual town halls and quarterly all‑hands meetings to keep everyone aligned.
• Community outreach initiatives that allow employees to give back through mentorship and pro‑bono projects.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to retention, expansion, and team development metrics.
• Equity or stock‑option plans that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget, conference attendance, and learning credits.
• Wellness programs, mental health resources, and employee assistance initiatives.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related activities.
• Employee referral bonuses for bringing in top talent.

How to Apply

If you are a strategic, customer‑obsessed leader ready to make a tangible impact on a global learning platform, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of education.