Senior Remote Appointment Scheduler & Virtual Assistant – B2B Sales & Client Engagement Lead for Restaurant Technology Adoption, Global Expansion, and Strategic Partnerships at brighthush

About brighthush

brighthush is not just a technology company; it’s a movement that is reshaping the way restaurants connect with diners in the digital age. With a portfolio that spans mobile ordering, real‑time delivery integrations, and data‑rich analytics dashboards, we empower chefs, owners, and hospitality teams to focus on what they do best—creating unforgettable food—while we handle the operational heavy lifting. Our mission is simple: make restaurant technology accessible, intuitive, and scalable for every business, from a cozy café in Brooklyn to a multi‑location chain in Chicago. By joining brighthush, you become part of a global community that is driving measurable growth, fostering innovation, and redefining the dining experience for millions of customers worldwide.

Why This Role Matters

As the first point of contact for potential restaurant partners, you will be the linchpin that transforms initial curiosity into qualified sales opportunities. Your outreach will directly influence the adoption of our platform worldwide, turning prospects into partners and partners into advocates. In this role, you will play a pivotal part in accelerating our growth strategy and expanding our footprint across the global restaurant landscape. Your success will be measured not only by the number of appointments you set but by the quality of the conversations you spark and the relationships you nurture.

Role Overview

The Senior Remote Appointment Scheduler & Virtual Assistant – B2B Sales & Client Engagement Lead is a hybrid role that blends strategic outreach, product evangelism, and meticulous pipeline management. You will work closely with our sales, marketing, product, and customer success teams to ensure that every conversation with a prospect is meaningful, data‑driven, and aligned with our brand values. This position is ideal for a self‑motivated, results‑oriented professional who thrives in a fast‑paced, remote environment and is passionate about the restaurant industry.

Key Responsibilities

• Prospecting & Outreach: Identify and engage potential clients through multi‑channel outreach—phone, email, LinkedIn, industry events—crafting personalized messages that resonate with restaurant owners, managers, and decision‑makers.
• Product Evangelism: Master the nuances of brighthush’s offerings—mobile ordering, delivery integrations, analytics dashboards—and translate them into compelling, benefit‑driven narratives that address each prospect’s unique pain points.
• Appointment Setting: Schedule high‑quality meetings for the sales team, ensuring alignment with their availability, strategic priorities, and regional focus areas.
• CRM Management: Maintain meticulous records of all interactions in our CRM system, updating lead status, notes, and follow‑up tasks to keep the pipeline clean and actionable.
• Follow‑Up & Confirmation: Reach out to prospects to confirm appointments, reschedule as needed, and keep the pipeline moving smoothly, ensuring a seamless handoff to the sales representatives.
• Collaboration with Sales: Work closely with sales representatives to understand their goals, share insights from prospect conversations, and refine outreach strategies based on real‑world feedback.
• Performance Tracking: Monitor weekly and monthly targets for appointment setting, conversion rates, and pipeline contribution; provide regular reports to leadership and adjust tactics accordingly.
• Continuous Improvement: Analyze outreach metrics, gather feedback, and iterate on scripts, email templates, and outreach sequences to maximize effectiveness and efficiency.
• Market Intelligence: Stay informed about industry trends, competitor offerings, and emerging technologies that could impact our value proposition and incorporate insights into outreach messaging.
• Customer Advocacy: Act as a brand ambassador, representing brighthush’s values and culture to prospects, and ensuring a positive first impression that sets the tone for future interactions.

Essential Qualifications

• Minimum 2 years of experience in appointment setting, sales development, or a related role.
• Proven track record of B2B sales success, ideally within the tech or restaurant industry.
• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Strong persuasive abilities and a goal‑oriented mindset.
• Self‑motivated with the ability to work independently while thriving in a team environment.
• Excellent organizational skills and the capacity to juggle multiple priorities simultaneously.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and sales automation tools.
• Experience in the restaurant industry—understanding of restaurant operations, challenges, and technology adoption—is preferred.

Preferred Skills & Competencies

• Data‑Driven Decision Making: Comfortable analyzing metrics to refine outreach tactics and improve conversion rates.
• Adaptability: Thrive in a fast‑moving startup environment with evolving priorities and shifting market dynamics.
• Creative Problem Solving: Find innovative ways to overcome objections and close the loop on prospects who need more information.
• Team Collaboration: Share insights with marketing, product, and customer success teams to align messaging and strategy.
• Resilience: Maintain enthusiasm and professionalism in the face of rejection or setbacks, turning challenges into learning opportunities.
• Tech Savviness: Comfortable navigating new software, tools, and platforms quickly and with minimal guidance.
• Customer‑Centric Mindset: Understand the end‑user experience and translate that understanding into compelling value propositions.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. As you master appointment setting, you will have the opportunity to transition into one of the following career paths:

• Senior Sales Development Representative: Lead outreach initiatives, mentor new hires, and shape the next generation of prospecting strategies.
• Account Executive: Take ownership of end‑to‑end sales cycles, from discovery to closing, and drive revenue growth for key accounts.
• Product Marketing Specialist: Shape messaging, positioning, and go‑to‑market plans for our platform, ensuring alignment with customer needs.
• Customer Success Manager: Build long‑term relationships with clients, ensuring satisfaction, retention, and upsell opportunities.

We support your growth with access to industry conferences, online courses, internal knowledge‑sharing sessions, and a dedicated professional development budget. Your success is our priority, and we invest in the tools and resources you need to thrive.

Work Environment & Culture

Our remote‑first model means you can work from anywhere, but isolation is never an option. We host regular virtual coffee chats, team‑building events, and quarterly all‑hands meetings to keep the connection alive. Diversity is not just a buzzword at brighthush—it’s a lived reality. We celebrate different perspectives, backgrounds, and ideas, fostering an environment where everyone can contribute and succeed.

Our culture is built on curiosity, collaboration, and a relentless commitment to excellence. We encourage experimentation, reward results, and celebrate every milestone—whether it’s closing a new partnership or launching a new feature. Your voice matters, and your ideas can shape the future of the company.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by a performance‑based commission structure that rewards your impact. In addition:

• Health, dental, and vision insurance for you and your dependents.
• Flexible paid time off and a generous holiday schedule.
• 401(k) matching (or equivalent) to help you plan for the future.
• Wellness stipend for gym memberships, meditation apps, or other self‑care initiatives.
• Annual tech stipend to equip you with the tools you need to excel.
• Professional development budget for courses, certifications, and conferences.
• Access to a company‑wide mentorship program and peer‑learning groups.

How to Apply

If you’re a proactive, results‑driven individual who thrives in a dynamic, tech‑centric environment, we want to hear from you. Bring your passion for the restaurant industry, your knack for building relationships, and your drive to help restaurants succeed.

Ready to take the next step? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to exploring how you can contribute to our mission of redefining the dining experience.