Senior Remote Bilingual Spanish Automotive Customer Experience Specialist – Connected Services Champion & Dealer Collaboration Lead Driving Innovation, Customer Success, and Loyalty at brighthush

About brighthush

brighthush is more than a technology provider; it is a global movement that is redefining how people experience their vehicles. By weaving together cutting‑edge digital touchpoints, real‑time data, and human empathy, we empower vehicle owners, dealerships, and service partners to create moments of trust, delight, and lasting loyalty. With a footprint that spans North America, Europe, and Asia, we partner with the world’s most respected automotive manufacturers to deliver customer‑centric solutions that turn everyday interactions into unforgettable journeys.

Our platform acts as a seamless bridge, connecting vehicle owners, dealerships, and service partners. It enables instant support, proactive communication, and data‑driven insights, resulting in elevated satisfaction, stronger loyalty, and amplified advocacy across the entire automotive ecosystem.

At brighthush, our mission is simple yet powerful: turn every customer touchpoint into an experience that fuels satisfaction, loyalty, and advocacy. We believe that exceptional service starts with people—empathetic, innovative, and continuously learning. Whether you are a seasoned customer service professional or a recent graduate with a passion for automotive technology, brighthush offers a platform where you can make a real impact, acquire new skills, and accelerate your career.

Why This Role Is a Game Changer

As a Senior Remote Bilingual Spanish Automotive Customer Experience Specialist, you will be the frontline advocate for vehicle owners and dealership partners. This role blends technical support, customer advocacy, and dealer collaboration, giving you a unique opportunity to influence the entire customer journey—from the first call to the final resolution. Your work will directly impact brand perception, customer retention, and dealer satisfaction, positioning you as a key player in brighthush’s mission to deliver world‑class automotive service.

In addition to the core responsibilities, you will:

• Serve as a strategic liaison between brighthush’s product teams and external stakeholders.
• Contribute to the continuous improvement of our support processes through data analysis and feedback loops.
• Act as a thought leader in the Spanish‑speaking automotive market, shaping best practices and knowledge sharing.

About the Role

In this dynamic position, you will act as the bridge between our customers, dealerships, and the internal technical teams that keep our connected services running smoothly. You will be responsible for resolving complex inquiries, educating stakeholders on recalls and warranty coverage, and ensuring that every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Customer Interaction: Handle inbound calls, chats, and emails from vehicle owners, dealerships, and field offices with professionalism, empathy, and efficiency. Listen actively, clarify concerns, and provide clear, actionable solutions.
• Customer Advocacy: Own each customer’s issue, understand their perspective, and guide them toward the best resolution path.
• Dealer Partnership: Collaborate closely with dealership teams to coordinate support, share information, and ensure seamless service delivery.
• Problem Resolution: Investigate complex inquiries, research solutions using internal systems and external resources, and follow through until the issue is fully resolved.
• Recall & Support Program Assistance: Educate customers and dealership staff on vehicle recalls, warranty coverage, and support programs, ensuring they understand next steps and available resources.
• Connected Services Support: Assist customers with enrollment, connectivity troubleshooting, and in‑vehicle technology (e.g., brighthush, Bluetooth pairing, navigation, multimedia systems).
• Technical Assistance: Provide guidance on in‑vehicle tech features, troubleshoot issues, and help customers navigate new automotive technologies.
• Research & Investigation: Utilize internal knowledge bases, online resources, and reference materials to find accurate, up‑to‑date solutions for unique or complex concerns.
• Multi‑Tasking Excellence: Manage multiple software applications simultaneously while maintaining active listening, accurate documentation, and clear communication.
• Dealership Coordination: When a customer issue requires dealership involvement, coordinate with the appropriate contacts to facilitate communication and secure a successful outcome.
• Escalation Assistance: Identify situations that require escalation, follow established procedures, and maintain ownership of the customer experience throughout the process.
• Clear Communication: Translate technical information into simple, easy‑to‑understand language, adapting your style to meet each customer’s needs.
• Emotional Intelligence: Demonstrate empathy, patience, and professionalism when interacting with frustrated or emotional customers.
• Customer Experience Enhancement: Continuously seek opportunities to improve the customer journey, ensuring every interaction leaves the customer feeling heard, supported, and confident.
• Accuracy & Attention to Detail: Document interactions accurately, follow established procedures, and handle information consistently and appropriately.
• Attendance & Punctuality: Maintain excellent attendance and punctuality to provide reliable support to customers and dealership partners.

Essential Qualifications

• High school diploma or equivalent.
• Minimum 1–2 years of customer service experience in a fast‑paced, phone‑centric environment.
• Fluency in Spanish (both written and spoken) with a strong command of English.
• Excellent verbal and written communication skills.
• Strong organizational skills and meticulous attention to detail.
• Comfortable working with technology, learning new software applications, and navigating multiple systems.
• Basic understanding of in‑vehicle technology (brighthush, Bluetooth pairing, navigation).
• Experience in the automotive industry (dealership, technician, automotive company) is highly desirable.

Preferred Qualifications

• Prior experience in automotive customer support or dealership operations.
• Knowledge of warranty processes, recall procedures, and customer support programs.
• Experience with connected vehicle services and in‑vehicle infotainment systems.
• Demonstrated ability to handle high‑volume call environments while maintaining quality and accuracy.
• Experience with CRM or contact center platforms (e.g., brighthush).
• Previous remote work experience with strong self‑management and discipline.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to solve problems.
• Problem‑Solving: Analytical thinking, resourcefulness, and the ability to research solutions independently.
• Communication: Clear, concise, and empathetic communication tailored to diverse audiences.
• Adaptability: Ability to thrive in a dynamic environment with evolving processes and technologies.
• Collaboration: Comfortable working both independently and as part of a virtual team, knowing when to seek help or escalation.
• Resilience: Calm under pressure, especially during high‑volume periods or challenging customer interactions.
• Time Management: Strong organizational skills, punctuality, and the ability to meet performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Remote Bilingual Spanish Automotive Customer Experience Specialist, you will have access to:

• Structured mentorship programs with senior leaders in product, engineering, and customer success.
• Regular training sessions on the latest connected‑vehicle technologies, industry regulations, and customer‑experience best practices.
• Cross‑functional projects that allow you to collaborate with product managers, data scientists, and marketing teams.
• Opportunities to present insights and recommendations at company‑wide town halls and strategy meetings.
• Clear career pathways to roles such as Customer Success Manager, Product Support Lead, or Regional Dealer Relations Manager.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, transparency, and inclusivity. Our remote‑first model means you can work from anywhere while staying connected to a vibrant, global team. We celebrate diversity, encourage continuous learning, and reward creativity. Every team member is empowered to bring fresh ideas to the table, and we celebrate successes—both big and small—through regular recognition programs and team celebrations.

We also prioritize mental and physical well‑being. Our wellness initiatives include virtual fitness classes, mindfulness sessions, and access to mental‑health resources. We believe that a healthy, engaged workforce is the foundation of exceptional customer experiences.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that reflects your experience and the value you bring. In addition to base pay, you can expect:

• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off and a generous holiday schedule.
• Professional development stipend for courses, certifications, and conferences.
• Equity or stock‑option opportunities for eligible employees.
• Access to a cutting‑edge tech stack, including the latest mobile devices and software tools.
• Wellness programs, including virtual fitness classes and mental‑health resources.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced remote environment, and want to be part of a company that is redefining automotive service, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Join brighthush and help us turn every customer touchpoint into a memorable journey.

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