Senior Remote Bilingual Spanish Automotive Customer Support Specialist – Vehicle Recall & Warranty Expert, Connected Services & Dealership Liaison (brighthush)

About brighthush

brighthush isn’t just a name in the automotive support space – it’s a movement toward a future where every driver feels heard, understood, and empowered. With a global footprint that spans North America, Europe, and Latin America, we fuse cutting‑edge telematics, AI‑driven analytics, and a genuinely human touch to turn routine service calls into moments of confidence and loyalty. Our promise is simple: every vehicle owner, whether they speak English, Spanish, or any other language, should have a clear, personal line of communication that feels knowledgeable and reassuring.

Operating entirely remotely, brighthush partners with top‑tier dealerships, OEMs, and aftermarket service providers. Our culture is built on inclusivity, data‑driven decision making, continuous learning, and a relentless focus on the customer’s voice. If you thrive in a fast‑paced, technology‑rich environment and love turning complex automotive challenges into simple, satisfying solutions, you’ll feel right at home with us.

Why This Role Matters

In the automotive ecosystem, the customer’s voice is the most powerful signal. As a Senior Remote Bilingual Spanish Automotive Customer Support Specialist, you become the critical bridge that connects vehicle owners to the dealership network, warranty teams, and recall programs. Your expertise directly influences brighthush’s reputation for reliability, transparency, and exceptional service. Every call you handle, every chat you resolve, and every dealership you coordinate with contributes to a safer road experience and stronger brand loyalty for our partners.

Key Responsibilities

• Customer Interaction (Phone & Live Chat): Field inbound calls and real‑time chat messages in Spanish, actively listening to each customer’s concern and delivering accurate, courteous assistance.
• End‑to‑End Advocacy: Own the entire customer journey—from the first touchpoint through resolution—ensuring a seamless, frictionless experience that reflects brighthush’s core values.
• Dealership Partnership Management: Serve as the primary liaison between customers and dealership teams, sharing critical information, aligning service schedules, and guaranteeing a unified experience.
• Complex Problem Resolution: Investigate, diagnose, and resolve intricate technical or warranty issues, identifying root causes and implementing solutions that satisfy both the customer and internal quality standards.
• Recall & Support Program Guidance: Educate customers and dealers on recall procedures, eligibility criteria, and next steps, ensuring compliance with regulatory requirements and clear communication.
• Warranty & Service Assistance: Explain warranty terms, coverage limits, and dealership processes, empowering customers to make informed decisions about repairs and maintenance.
• Connected Services Support: Assist with enrollment, connectivity troubleshooting, and in‑vehicle technology (phone pairing, multimedia, navigation) for connected‑vehicle platforms.
• Technical Assistance: Provide step‑by‑step guidance for in‑vehicle tech issues, translating technical jargon into actionable, easy‑to‑understand instructions.
• Research & Investigation: Leverage internal knowledge bases, OEM documentation, and online resources to solve unique or complex concerns quickly and accurately.
• Multi‑Tasking Excellence: Navigate multiple software applications while actively listening, documenting, and communicating solutions in real time.
• Escalation Management: Recognize when a case requires higher‑level review, follow established escalation procedures, and maintain ownership of the customer experience throughout.
• Clear Communication: Translate technical information into simple, actionable steps tailored to each customer’s language proficiency and technical comfort level.
• Emotional Intelligence: Use empathy, patience, and professionalism to calm frustrated or confused customers, turning challenging moments into positive outcomes.
• Continuous Improvement: Identify opportunities to streamline processes, enhance scripts, and improve overall customer satisfaction scores.
• Documentation & Accuracy: Record every interaction with precision, follow standard operating procedures, and ensure consistent information handling across all channels.
• Attendance & Punctuality: Maintain reliable attendance and punctuality to support customers and dealership partners across multiple time zones.

Essential Qualifications

• Bilingual proficiency in Spanish and English (both written and spoken) with the ability to switch seamlessly between languages.
• Minimum of 1 year of customer service experience, preferably within automotive, technical support, or a related high‑touch industry.
• Exceptional verbal and written communication skills, with a talent for building rapport quickly.
• Comfortable with technology; proven ability to learn new software platforms, CRM tools, and automotive diagnostic systems.
• Detail‑oriented, organized, and capable of managing multiple systems and information streams simultaneously.
• Demonstrated calmness and solution‑focused mindset during high‑volume periods or when handling upset customers.
• Self‑motivated with a strong sense of accountability, ownership, and a proactive approach to problem‑solving.
• Experience working remotely in a structured contact‑center environment, adhering to schedule, performance metrics, and quality standards.
• Reliable high‑speed internet connection, a quiet dedicated workspace, and a professional headset.

Preferred Qualifications

• Direct experience with automotive recall, warranty, or service‑bulletin processes.
• Knowledge of connected‑vehicle technologies such as infotainment systems, telematics, over‑the‑air updates, and mobile app integrations.
• Previous exposure to dealership or OEM support platforms (Dealer Management Systems, Service Scheduling Tools).
• Familiarity with leading CRM platforms and call‑center software.
• Background in a bilingual call‑center or remote support role, with a track record of meeting or exceeding service level agreements.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both Spanish and English.
• Analytical Problem‑Solving: Ability to diagnose issues, identify root causes, and propose effective, customer‑centric solutions.
• Technical Aptitude: Quick learner of new tools, automotive technologies, and troubleshooting procedures.
• Time Management: Strong prioritization skills, capable of handling multiple cases without sacrificing quality.
• Team Collaboration: Ability to work independently while also collaborating effectively with teammates, supervisors, and dealership contacts.
• Adaptability: Thrive in a dynamic environment where processes evolve and new products are introduced regularly.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships that drive brand loyalty.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent from the ground up. As a Senior Customer Support Specialist, you will have access to a robust development roadmap designed to accelerate your career within the automotive support ecosystem.

• Structured Onboarding: A comprehensive 4‑week training program covering automotive product knowledge, recall procedures, warranty policies, and connected‑vehicle technology.
• Skill‑Development Workshops: Monthly sessions on advanced customer‑experience techniques, conflict resolution, and leadership fundamentals.
• Clear Career Pathways: Opportunities to progress to Senior Advisor, Team Lead, Operations Manager, or specialized roles such as Warranty Analyst or Connected‑Vehicle Specialist.
• Mentorship Programs: Pairing with seasoned professionals across product, engineering, and dealer‑relations teams for guidance and knowledge sharing.
• Performance Reviews: Quarterly feedback cycles with actionable goals, personalized development plans, and recognition for high performers.
• Cross‑Training Options: Ability to rotate into related functions—such as technical troubleshooting, dealer liaison, or quality assurance—to broaden expertise.
• Certification Support: Financial assistance for industry certifications.

Work Environment & Company Culture

brighthush embraces a fully remote, inclusive, and collaborative culture that values flexibility, continuous learning, and employee well‑being.

• Flexibility: Work from anywhere in the United States, Canada, or Latin America with a schedule that respects your personal life.
• Community Building: Weekly virtual coffee chats, monthly “Ask Me Anything” sessions with senior leadership, and cross‑departmental hackathons.
• Learning Hub: Access to an online learning portal stocked with webinars, industry‑specific courses, and leadership development tracks.
• Recognition Programs: Monthly awards for outstanding service, innovation, and teamwork, plus a peer‑to‑peer recognition platform.
• Diversity & Inclusion: A culture that celebrates diverse backgrounds, perspectives, and experiences, with employee resource groups for Hispanic/Latino, LGBTQ+, and veterans.
• Work‑Life Balance: Structured shift patterns, generous paid time off, mental‑health resources, and a wellness stipend.

Compensation & Benefits

We offer a competitive, transparent compensation package designed to reward expertise, performance, and dedication.

• Base Pay: $16 per hour, inclusive of a $1 bilingual Spanish premium.
• Performance Incentives: Quarterly bonuses tied to quality metrics, customer satisfaction scores, and call‑volume targets.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans with multiple coverage options.
• Paid Training & Development: Full coverage for onboarding, ongoing workshops, and external certifications.
• Referral Program: Generous bonuses for successful employee referrals that lead to hires.
• Retirement Savings: 401(k) plan with company match up to 4% of salary.
• Paid Time Off: Generous vacation accrual, sick leave, and personal days, plus paid holidays.
• Technology Stipend: Monthly allowance for home‑office equipment, high‑speed internet, and ergonomic accessories.
• Professional Development: Reimbursement for industry conferences, webinars, and continuing‑education courses.
• Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial planning support.

How to Apply

If you are ready to join a forward‑thinking, customer‑obsessed team that values your bilingual expertise and offers a clear path for growth, we want to hear from you. Follow the steps below to submit your application:

1. Prepare an up‑to‑date résumé highlighting relevant automotive, bilingual, and remote‑work experience.
2. Write a concise cover letter that explains why you are passionate about automotive customer support and how your skill set aligns with the responsibilities outlined above.
3. Complete the online application form at the link below, attaching your résumé and cover letter.
4. After submission, a member of our Talent Acquisition team will review your profile and reach out to schedule a virtual interview.

Apply Now – Start Your Journey with brighthush

Closing Statement

At brighthush, every conversation is an opportunity to make a tangible difference in a driver’s life. If you are passionate about delivering world‑class service, fluent in Spanish, and eager to dive deep into the automotive world, this is the role for you. Join us and help shape the future of vehicle ownership—one conversation at a time.