Senior Remote Commercial Insurance Customer Support Specialist – Championing Client Success, Claims Excellence, Policy Administration, and Process Innovation at brighthush

Welcome to brighthush – Where Innovation Meets Insurance

At brighthush, we’re redefining what it means to protect businesses in a world of constant change. Founded in Virginia Beach and now serving clients across the United States, our remote‑first organization blends cutting‑edge technology with a human‑centric approach to risk management. We’re not just a commercial insurance provider; we’re a mission‑driven partner that empowers companies to thrive, adapt, and grow. If you’re passionate about delivering exceptional service, streamlining processes, and building lasting relationships, brighthush is the place where your expertise will shine.

Why brighthush is the Ideal Place to Grow Your Career

When you join brighthush, you’ll experience a culture that values flexibility, continuous learning, and purpose. Here’s what sets us apart:

• Remote‑First Flexibility: Work from anywhere while staying connected to a high‑performing, supportive team.
• Structured Career Paths: Clear advancement into senior support, account management, or product specialist roles.
• Competitive Compensation: Base salary of $45,000–$55,000 plus performance‑based bonuses.
• Comprehensive Benefits: Health, dental, vision, life insurance, and generous paid time off.
• Inclusive Culture: A diverse, collaborative environment where every voice is heard and valued.
• Impactful Work: Your contributions directly influence the success of our clients and the resilience of the businesses we serve.

Key Responsibilities – Your Day‑to‑Day Impact

As a Remote Commercial Insurance Customer Support Specialist, you will be the frontline champion for our commercial lines clients. Your day‑to‑day tasks will include:

• Mail & File Maintenance: Organize and archive client correspondence, policy documents, and internal records with meticulous attention to detail.
• Client & Carrier Communications: Issue identification cards, evidence of insurance, and loss summaries; respond to inquiries and resolve discrepancies.
• Endorsement & Audit Processing: Review routine endorsements for accuracy, route corrections, and ensure timely billing and final audit completion.
• Certificate of Insurance (COI) Management: Issue standard COIs, review contract or lease requirements, and maintain up‑to‑date certificate holder lists.
• Special Projects & Team Support: Assist account managers with ad‑hoc tasks, such as un‑routed attachments, special projects, and priority initiatives.
• Relationship Building: Foster positive, professional relationships with associates, clients, carriers, and business partners to enhance client satisfaction.
• Process Improvement: Identify opportunities to streamline workflows, reduce turnaround times, and improve data accuracy.
• Compliance & Quality Assurance: Ensure all documentation meets regulatory standards and internal quality benchmarks.
• Data Management: Maintain accurate client data in agency management systems, ensuring integrity across all touchpoints.

Essential Qualifications – What We’re Looking For

• Active Property & Casualty Insurance License.
• Minimum of 3 years’ experience supporting commercial lines accounts.
• Proficiency with agency management software and digital documentation workflows.
• Strong command of office productivity tools and collaborative task management platforms.
• Experience working in a fully remote or virtual office environment.
• Excellent written and verbal communication skills.
• High level of accuracy, organization, and follow‑through.
• Proactive problem‑solving mindset and ability to work independently.

Preferred Qualifications – Bonus Points

• Experience with billing and final audit processes in a commercial insurance setting.
• Knowledge of carrier and wholesaler procedures for endorsements and COIs.
• Familiarity with contract review and lease documentation.
• Previous exposure to a fast‑paced, high‑volume support role.
• Demonstrated ability to work independently while collaborating across teams.
• Experience with data analytics tools or reporting dashboards.

Key Skills & Competencies – The DNA of Success

• Customer Relations: Ability to build rapport and trust with clients and carriers.
• Attention to Detail: Precision in data entry, document handling, and compliance checks.
• Problem Solving: Quick identification of issues and proactive resolution strategies.
• Time Management: Prioritization of tasks to meet agency‑defined timelines.
• Adaptability: Comfortable with evolving processes and technology updates.
• Team Player: Collaborative mindset and willingness to support colleagues.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Communication: Clear, concise, and professional communication across all channels.

Career Growth & Learning Opportunities – Your Path to Mastery

At brighthush, we invest in your professional development. You will have access to:

• Online training modules covering advanced insurance concepts, regulatory updates, and software proficiency.
• Mentorship programs pairing you with senior account managers and product specialists.
• Cross‑functional projects that expose you to underwriting, claims, and risk management.
• Annual performance reviews with clear pathways to promotion into senior support, account management, or product specialist roles.
• Opportunities to lead process improvement initiatives and present findings to leadership.
• Access to industry conferences, webinars, and certification courses.

Work Environment & Culture – Remote, Yet Connected

Our remote‑first culture means you can work from the comfort of your home office while staying connected through:

• Daily stand‑up video calls and weekly team meetings.
• Collaborative tools such as communication platforms and task management systems.
• Virtual coffee breaks and team‑building activities.
• Transparent communication channels and an open‑door policy for feedback.
• Regular “Ask Me Anything” sessions with leadership.
• Inclusive initiatives that celebrate diversity, equity, and belonging.

Compensation & Benefits – A Total Rewards Package

We offer a competitive total rewards package that includes:

• Base salary ranging from $45,000 to $55,000 per year.
• Performance‑based bonus opportunities tied to individual and team metrics.
• Health, dental, vision, and life insurance plans.
• Paid time off (PTO) and flexible holiday scheduling.
• Work‑from‑home stipend to support your home office setup.
• 401(k) matching program and financial wellness resources.
• Access to mental health and wellness programs.
• Professional development budget for courses, certifications, and conferences.

How to Apply – Take the First Step Toward an Exciting Future

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to brighthush Today