Senior Remote Consulting Manager – Customer Experience & Sales Enablement Strategist, CRM & Pricing Transformation Lead – Driving Revenue Growth, Customer Loyalty, and Digital Transformation at brighthush

About brighthush

brighthush is a forward‑thinking consulting powerhouse that empowers organizations to unlock the full potential of their customer interactions, sales processes, and technology platforms. With a relentless focus on data‑driven insights and transformative change, we partner with Fortune 500 companies, mid‑market leaders, and emerging enterprises to design, implement, and sustain high‑impact customer experience (CX) and sales enablement strategies. Our remote‑first culture allows us to tap into a global talent pool while maintaining the collaborative spirit that drives our success. At brighthush, we believe that every customer touchpoint is an opportunity to create lasting value, and every sales cycle is a chance to refine strategy, technology, and culture.

Why Join brighthush?

• Impact‑oriented work: Every engagement you lead directly influences revenue growth, customer loyalty, and operational efficiency for our clients. You’ll see the tangible results of your work reflected in key performance indicators and client testimonials.
• Continuous learning: We invest heavily in professional development, offering access to industry certifications, internal knowledge hubs, and mentorship programs. Our learning culture ensures you stay ahead of emerging trends in CX, sales, and technology.
• Diverse portfolio: From retail to technology, finance to healthcare, you’ll work across sectors, gaining a breadth of experience that sets you apart in the consulting marketplace.
• Inclusive culture: Our remote model is built on trust, transparency, and a shared commitment to excellence. We celebrate diversity, champion work‑life balance, and foster an environment where every voice is heard.
• Innovation‑driven mindset: We constantly experiment with new tools, methodologies, and frameworks to keep our solutions cutting‑edge and our clients ahead of the competition.

Role Overview

As a Senior Remote Consulting Manager at brighthush, you will spearhead end‑to‑end customer experience, sales effectiveness, CRM, and pricing strategy engagements. You will guide cross‑functional teams through discovery, design, and implementation, ensuring that solutions are not only innovative but also actionable and sustainable. Your leadership will shape the client journey from assessment to adoption, driving measurable business outcomes and long‑term partnership growth.

In this role, you will act as the primary point of contact for senior client stakeholders, translating complex business challenges into clear, data‑driven strategies. You will collaborate with subject‑matter experts, data scientists, and technology partners to deliver integrated solutions that align with each client’s unique goals and market dynamics.

Key Responsibilities

• Engagement Leadership: Own the full lifecycle of CX, sales effectiveness, CRM, and pricing projects—from initial assessment and stakeholder interviews to recommendation, implementation planning, and adoption. Ensure that every phase is delivered on time, within scope, and to the highest quality standards.
• Strategic Assessment: Conduct deep dives into client customer journeys, sales processes, commercial operations, and CRM capabilities to uncover growth opportunities, efficiency gains, and engagement enhancements. Use industry benchmarks and best‑practice frameworks to contextualize findings.
• Data‑Driven Recommendations: Translate insights into practical, evidence‑based strategies covering customer segmentation, sales enablement, pipeline management, CRM optimization, pricing models, and go‑to‑market execution. Provide clear, actionable roadmaps with defined success metrics.
• Project Management: Develop detailed workplans, timelines, and status reports; manage multiple concurrent client workstreams; and ensure deliverables meet quality, scope, and budget expectations. Leverage project management tools and methodologies to keep teams aligned.
• Stakeholder Engagement: Facilitate workshops, interviews, and working sessions with client leaders and cross‑functional teams to gather insights, align priorities, and build consensus. Act as a trusted advisor who can navigate complex organizational dynamics.
• Executive Communication: Craft and deliver executive‑ready presentations, business cases, and recommendation decks that resonate with senior leadership and drive decision‑making. Tailor messaging to different audiences, from C‑suite executives to functional managers.
• CRM Enablement: Lead CRM‑related initiatives—including requirements gathering, process design, adoption planning, reporting, and coordination with technical implementation teams—to ensure seamless integration and user adoption. Champion best practices in data governance and user training.
• Team Coaching: Mentor and manage junior consultants and client team members, providing direction, feedback, and quality review to foster high‑performance delivery. Encourage continuous improvement and knowledge sharing within the team.
• Business Development: Contribute to proposal development, client relationship growth, and the continuous evolution of brighthush’s CX, sales, CRM, and pricing consulting capabilities. Identify upsell and cross‑sell opportunities within existing engagements.
• Prioritization & Balance: Navigate a fast‑paced consulting environment, balancing multiple client priorities while maintaining high‑quality deliverables and strong client relationships. Demonstrate resilience and adaptability in dynamic project contexts.

Essential Qualifications

• Extensive consulting experience: 8+ years of client‑facing consulting, with a proven track record in project management, customer experience, and sales effectiveness for large‑scale engagements.
• Technology & process change expertise: Demonstrated success in delivering consulting services that drive technology and process change, including CRM implementations and pricing strategy transformations.
• Academic credentials: Bachelor’s degree in Business, Marketing, Information Systems, or a related field. Advanced degrees (MBA, MS) are a plus.
• Project management proficiency: Ability to develop detailed plans, manage multiple workstreams, and produce comprehensive status reports. PMP or equivalent certification is preferred.
• Communication mastery: Exceptional verbal and written communication skills. Adept at crafting client‑facing communication strategies across all organizational levels.
• Executive presence: Proven ability to consult with and influence client leadership teams, building trust and credibility quickly.
• Analytical rigor: Strong quantitative skills to interpret data and translate findings into actionable recommendations.

Preferred Qualifications

• Pricing strategy expertise: Experience in value‑based pricing, dynamic pricing, and revenue optimization.
• CRM platform proficiency: Hands‑on experience with leading CRM platforms (brighthush, brighthush, brighthush) and data analytics tools.
• Sales enablement knowledge: Familiarity with sales enablement platforms and pipeline management best practices.
• Change management background: Experience with adoption frameworks, stakeholder engagement, and organizational change initiatives.
• Sector exposure: Prior work with clients in technology, financial services, or consumer goods sectors.
• Advanced data analysis skills: Proficiency in Excel, SQL, or Python for data‑driven insights.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing granular details.
• Analytical Acumen: Strong quantitative skills to interpret data and translate findings into actionable recommendations.
• Leadership & Coaching: Proven ability to lead diverse teams, mentor junior consultants, and foster a culture of continuous improvement.
• Client Relationship Management: Skilled at building trust, managing expectations, and delivering value that leads to repeat business.
• Change Management: Expertise in guiding organizations through technology and process transformations.
• Communication: Clear, concise, and persuasive communication across all levels, from front‑line staff to C‑suite executives.
• Adaptability: Thrives in a fast‑paced, evolving consulting environment.
• Collaboration: Comfortable working with cross‑functional teams, external vendors, and client stakeholders to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior Consulting Manager, you will:

• Lead high‑visibility projects that shape industry best practices and influence client strategy.
• Earn advanced certifications such as Certified ScrumMaster, Six Sigma, and CRM Administrator credentials through our learning budget.
• Participate in internal knowledge‑sharing sessions, cross‑functional workshops, and peer‑review panels.
• Progress to Director or Principal Consulting roles, overseeing larger portfolios and mentoring senior leaders.
• Contribute to thought leadership through whitepapers, webinars, and industry conferences, positioning yourself as a subject‑matter expert.
• Access a global network of consultants, industry experts, and technology partners that expands your professional horizon.

Work Environment & Culture at brighthush

• Remote‑First Flexibility: Work from anywhere in the USA, with a preference for candidates based in Midwest metropolitan areas to support occasional on‑site engagements.
• Collaborative Spirit: Regular virtual town halls, team‑building activities, and cross‑departmental projects keep us connected and energized.
• Inclusive & Diverse: We celebrate diverse perspectives, champion work‑life balance, and foster an environment where every team member can thrive.
• Innovation‑Driven: Continuous experimentation with new tools, methodologies, and frameworks keeps our solutions cutting‑edge.
• Transparent Leadership: Open communication channels, regular feedback loops, and a flat hierarchy empower you to contribute ideas and shape strategy.
• Community Impact: We partner with non‑profits and community initiatives, giving back through pro‑bono consulting and volunteer programs.

Compensation & Benefits

• Competitive base salary commensurate with experience and market benchmarks.
• Performance‑based bonus structure aligned with project success and client satisfaction.
• Comprehensive medical, dental, and vision insurance plans for you and your dependents.
• Short‑term and long‑term disability coverage, plus life insurance.
• 401(k) retirement plan with a 6% company match, plus early‑access to company equity options for senior roles.
• 25 days of paid time off (PTO) annually, plus 8 paid company holidays.
• Flexible work schedule and remote work options, with occasional travel for client on‑site engagements.
• Professional development stipend for certifications, conferences, and training.
• Access to a robust internal knowledge base, mentorship programs, and peer‑learning communities.
• Employee wellness program, including virtual fitness classes, mental health resources, and wellness stipends.

Ready to Make an Impact?

If you are a seasoned consulting professional who thrives on solving complex customer experience and sales challenges, brighthush offers the platform to elevate your career. Join us to lead transformative projects, mentor the next generation of consultants, and shape the future of customer‑centric business strategies.

Apply today and become a pivotal part of brighthush’s mission to deliver measurable, lasting value to our clients.

How to Apply

Ready to take the next step? Submit your application through our careers portal and let’s start a conversation about how you can drive change at brighthush.

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