Senior Remote Consulting Manager – Customer Experience Strategy, Sales Effectiveness, CRM & Pricing Transformation

About brighthush

brighthush is a forward‑thinking consulting firm that empowers organizations to unlock the full potential of their customer interactions, sales processes, and technology platforms. With a focus on data‑driven insights and transformative change, we partner with Fortune 500 companies, mid‑market leaders, and emerging enterprises to design, implement, and sustain high‑impact customer experience (CX) and sales enablement strategies. Our remote‑first culture allows us to tap into a global talent pool while maintaining the collaborative spirit that drives our success.

Why brighthush?

• Impact‑oriented work: Every engagement you lead directly influences revenue growth, customer loyalty, and operational efficiency for our clients.
• Continuous learning: We invest heavily in professional development, offering access to industry certifications, internal knowledge hubs, and mentorship programs.
• Diverse portfolio: From retail to technology, finance to healthcare, you’ll work across sectors, gaining a breadth of experience that sets you apart.
• Inclusive culture: Our remote model is built on trust, transparency, and a shared commitment to excellence. We celebrate diversity, champion work‑life balance, and foster an environment where every voice is heard.

Job Overview

As a Senior Remote Consulting Manager at brighthush, you will spearhead end‑to‑end customer experience, sales effectiveness, CRM, and pricing strategy engagements. You will guide cross‑functional teams through discovery, design, and implementation, ensuring that solutions are not only innovative but also actionable and sustainable. Your leadership will shape the client journey from assessment to adoption, driving measurable business outcomes and long‑term partnership growth.

Key Responsibilities

• Engagement Leadership: Own the full lifecycle of CX, sales effectiveness, CRM, and pricing projects—from initial assessment and stakeholder interviews to recommendation, implementation planning, and adoption.
• Strategic Assessment: Conduct deep dives into client customer journeys, sales processes, commercial operations, and CRM capabilities to uncover growth opportunities, efficiency gains, and engagement enhancements.
• Data‑Driven Recommendations: Translate insights into practical, evidence‑based strategies covering customer segmentation, sales enablement, pipeline management, CRM optimization, pricing models, and go‑to‑market execution.
• Project Management: Develop detailed workplans, timelines, and status reports; manage multiple concurrent client workstreams; and ensure deliverables meet quality, scope, and budget expectations.
• Stakeholder Engagement: Facilitate workshops, interviews, and working sessions with client leaders and cross‑functional teams to gather insights, align priorities, and build consensus.
• Executive Communication: Craft and deliver executive‑ready presentations, business cases, and recommendation decks that resonate with senior leadership and drive decision‑making.
• CRM Enablement: Lead CRM‑related initiatives—including requirements gathering, process design, adoption planning, reporting, and coordination with technical implementation teams—to ensure seamless integration and user adoption.
• Team Coaching: Mentor and manage junior consultants and client team members, providing direction, feedback, and quality review to foster high‑performance delivery.
• Business Development: Contribute to proposal development, client relationship growth, and the continuous evolution of brighthush’s CX, sales, CRM, and pricing consulting capabilities.
• Prioritization & Balance: Navigate a fast‑paced consulting environment, balancing multiple client priorities while maintaining high‑quality deliverables and strong client relationships.

Essential Qualifications

• 8+ years of client‑facing consulting experience, with a proven track record in project management, customer experience, and sales effectiveness for large‑scale engagements.
• Demonstrated success in delivering consulting services that drive technology and process change, including CRM implementations and pricing strategy transformations.
• Bachelor’s degree in Business, Marketing, Information Systems, or a related field.
• Strong project management skills: ability to develop detailed plans, manage multiple workstreams, and produce comprehensive status reports.
• Exceptional verbal and written communication: adept at crafting client‑facing communication strategies across all organizational levels.
• Executive presence: proven ability to consult with and influence client leadership teams.
• PMP or equivalent project management certification.

Preferred Qualifications

• Experience in pricing strategy consulting, including value‑based pricing, dynamic pricing, and revenue optimization.
• Hands‑on expertise with leading CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics) and data analytics tools (e.g., Tableau, Power BI).
• Knowledge of sales enablement platforms and pipeline management best practices.
• Background in change management and adoption frameworks.
• Experience working with clients in the technology, financial services, or consumer goods sectors.
• Advanced data analysis skills, including proficiency in Excel, SQL, or Python for data‑driven insights.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing granular details.
• Analytical Acumen: Strong quantitative skills to interpret data and translate findings into actionable recommendations.
• Leadership & Coaching: Proven ability to lead diverse teams, mentor junior consultants, and foster a culture of continuous improvement.
• Client Relationship Management: Skilled at building trust, managing expectations, and delivering value that leads to repeat business.
• Change Management: Expertise in guiding organizations through technology and process transformations.
• Communication: Clear, concise, and persuasive communication across all levels, from front‑line staff to C‑suite executives.
• Adaptability: Thrives in a fast‑paced, evolving consulting environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior Consulting Manager, you will:

• Lead high‑visibility projects that shape industry best practices.
• Earn advanced certifications (e.g., Certified ScrumMaster, Six Sigma, Salesforce Administrator).
• Participate in internal knowledge‑sharing sessions and cross‑functional workshops.
• Progress to Director or Principal Consulting roles, overseeing larger portfolios and mentoring senior leaders.
• Contribute to thought leadership through whitepapers, webinars, and industry conferences.

Work Environment & Culture at brighthush

• Remote‑First Flexibility: Work from anywhere in the USA, with a preference for candidates based in Midwest metropolitan areas to support occasional on‑site engagements.
• Collaborative Spirit: Regular virtual town halls, team‑building activities, and cross‑departmental projects keep us connected.
• Inclusive & Diverse: We celebrate diverse perspectives and foster an environment where every team member can thrive.
• Innovation‑Driven: Continuous experimentation with new tools, methodologies, and frameworks keeps our solutions cutting‑edge.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonus structure aligned with project success and client satisfaction.
• Comprehensive medical, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage, plus life insurance.
• 401(k) retirement plan with a 6% company match.
• 25 days of paid time off (PTO) annually, plus 8 paid company holidays.
• Flexible work schedule and remote work options.
• Professional development stipend for certifications, conferences, and training.
• Access to a robust internal knowledge base and mentorship programs.

Ready to Make an Impact?

If you are a seasoned consulting professional who thrives on solving complex customer experience and sales challenges, brighthush offers the platform to elevate your career. Join us to lead transformative projects, mentor the next generation of consultants, and shape the future of customer‑centric business strategies.

Apply today and become a pivotal part of brighthush’s mission to deliver measurable, lasting value to our clients.