Remote Customer Support Representative – Championing Exceptional Service for Brighthush’s Innovative School & Camp Lunch Delivery Solutions

About Brighthush

Brighthush is a forward‑thinking service and software company that transforms the way schools, camps, and corporate offices experience healthy, nutritious meals. Since our founding in 2011, we have grown from a small local provider into a trusted partner for more than 200 educational institutions and corporate clients across the United States. Our mission is simple: to make every lunch a moment of joy, health, and community. By combining cutting‑edge technology with a passionate team of culinary experts, operations specialists, and customer advocates, we deliver fresh, balanced meals that meet the unique dietary needs of each client.

As a remote‑first organization, Brighthush empowers its employees to work from anywhere in the United States while fostering a vibrant, collaborative culture that values innovation, empathy, and continuous learning. We believe that great customer service is the cornerstone of our success, and we are looking for a dedicated Customer Support Representative to join our growing team.

Why Brighthush?

• Impactful Work: Every interaction you have helps families, students, and employees enjoy healthier meals and smoother operations.
• Remote Flexibility: Work from the comfort of your home with flexible hours that fit your lifestyle.
• Growth Opportunities: Fast‑track your career with mentorship, cross‑functional projects, and leadership training.
• Inclusive Culture: A diverse, supportive environment where every voice is heard and celebrated.
• Competitive Compensation: Performance‑based incentives, comprehensive benefits, and a generous retirement plan.

Key Responsibilities

As a Remote Customer Support Representative at Brighthush, you will be the frontline advocate for our clients and vendors. Your role will encompass a blend of customer service, problem resolution, and process improvement, ensuring that every stakeholder receives timely, professional support.

• Maintain a positive, empathetic, and professional attitude toward internal and external customers at all times.
• Respond promptly to customer inquiries via phone, email, chat, and the HubSpot ticketing system.
• Communicate clearly and effectively across multiple channels, tailoring your tone to the needs of each customer.
• Identify, acknowledge, and resolve customer complaints, ensuring a smooth and satisfactory outcome.
• Develop an in‑depth understanding of Brighthush’s business model, services, and product offerings to provide accurate, knowledgeable assistance.
• Document all customer interactions, transactions, comments, and complaints in the CRM, ensuring data integrity and traceability.
• Escalate complex issues to Account Managers or specialized teams, collaborating to deliver comprehensive solutions.
• Adhere to established communication procedures, guidelines, and policies, maintaining consistency and compliance.
• During slower seasons, support other departments with vendor‑related tasks, such as order confirmations, menu management, and operational support, to maintain overall company efficiency.
• Consistently achieve or exceed key performance metrics, including Customer Satisfaction (CSAT) scores, response time, and first‑contact resolution.
• Lead improvement projects or initiatives related to the HubSpot platform, driving enhancements that streamline workflows.
• Leverage AI tools and emerging technologies to automate repetitive tasks, improve accuracy, and elevate the customer experience.

Essential Qualifications

• Associate degree or equivalent professional experience.
• Minimum of 2 years of call center or customer support experience in a fast‑paced environment.
• Proficiency with ticketing systems, ideally HubSpot, and a proven ability to navigate CRM platforms efficiently.
• Strong listening skills and the ability to build rapport quickly with diverse customers.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Demonstrated conflict resolution abilities, handling demanding customers with calmness and professionalism.
• Experience providing first‑line support for vendor inquiries, calls, and service tickets.
• Ability to independently resolve routine vendor issues while recognizing when escalation is necessary.
• Familiarity with vendor processes and operating system functionality, with a rapid learning curve for new systems.
• Willingness to flex into Vendor Team execution during peak periods, including confirmations, menu management, and related operational support.

Preferred Qualifications

• Experience in the food delivery, catering, or educational services industry.
• Knowledge of school lunch programs, dietary guidelines, and compliance requirements.
• Experience coordinating alternative lunch solutions and resolving escalated delivery issues.
• Proficiency with AI‑powered customer support tools and workflow automation.
• Background in project management or process improvement initiatives.

Core Skills & Competencies

• Empathy & Patience: You genuinely care about customers’ needs and remain patient under pressure.
• Problem‑Solving: You approach challenges analytically, seeking creative solutions that benefit both the customer and Brighthush.
• Relationship Building: You cultivate long‑term relationships with clients and vendors, becoming a trusted partner.
• Adaptability: You thrive in a dynamic environment, juggling multiple priorities and adjusting to changing demands.
• Collaboration: You work seamlessly with cross‑functional teams, sharing insights and driving collective success.
• Professionalism: You maintain composure, emotional intelligence, and confidence in high‑stress situations.
• Organizational Acumen: You manage time, documentation, and follow‑ups with precision.

Career Growth & Learning Opportunities

At Brighthush, we invest in our people. As a Customer Support Representative, you will have access to:

• Structured mentorship programs pairing you with senior leaders.
• Cross‑training across the Vendor, Operations, and Product teams.
• Leadership development workshops focused on communication, conflict resolution, and project management.
• Annual learning stipend for courses, certifications, or conferences relevant to your role.
• Clear career pathways to roles such as Senior Support Specialist, Support Team Lead, or Customer Success Manager.

Work Environment & Company Culture

Brighthush’s culture is built on the pillars of transparency, collaboration, and continuous improvement. We celebrate successes, learn from challenges, and encourage every team member to bring their authentic self to work. Our remote‑first approach means you’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• Regular virtual team‑building events, including game nights, wellness challenges, and skill‑sharing sessions.
• Open communication channels, from daily stand‑ups to quarterly all‑hands meetings.
• A commitment to mental and physical well‑being, with resources such as counseling services, fitness reimbursements, and mindfulness workshops.

Compensation & Benefits

While the exact salary will be commensurate with experience and qualifications, Brighthush offers a comprehensive benefits package designed to support your health, wealth, and work‑life balance:

• Competitive base salary with performance‑based incentives and bonus opportunities.
• Full coverage of health, dental, and vision insurance, effective immediately.
• 401(k) retirement plan with company match and a 3% Safe Harbor Non‑Elective contribution after six months.
• Generous paid time off (PTO) policy, 10 paid holidays, and one floating holiday per year.
• Flexible work hours and remote work options.
• Professional development stipend and access to online learning platforms.
• Employee wellness program, including gym membership discounts and mental health resources.
• Team‑building retreats and annual company events.

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a fast‑paced environment, and want to make a tangible impact on the health and well‑being of students and employees across the country, we want to hear from you. Submit your application through our careers portal or click the link below to start your journey with Brighthush.

Apply to this Remote Customer Support Representative position at Brighthush

Join Brighthush Today!

Be part of a mission‑driven company that values empathy, innovation, and excellence. As a Remote Customer Support Representative, you will play a pivotal role in ensuring that every lunch delivered by Brighthush is a delightful, nutritious experience for our clients. Your dedication will help us grow, improve our services, and continue to set new standards in the food delivery and catering industry.

Ready to bring your passion for customer service to a company that cares? Apply now and start making a difference with Brighthush.