Senior Remote CPC Processor & Customer Support Specialist – Champion Data‑Driven Healthcare Decisions & Compliance Excellence at brighthush

About brighthush

brighthush is more than a technology provider; it is a catalyst for transformative change in the healthcare ecosystem. By weaving together data from clinical trials, real‑world evidence, payer claims, and public health surveillance, we create a single, secure, and compliant ecosystem that empowers life‑science firms, government agencies, insurers, and providers to collaborate in real time. Our platform turns raw data into actionable insights, ensuring that every clinical, research, and policy decision is informed by the most accurate, timely, and relevant information available.

In a world where data is the new currency, brighthush stands at the intersection of innovation, integrity, and impact. We believe that the future of health depends on the ability to ask the right questions, gather the right data, and translate it into clear, evidence‑based actions. Join us and help shape a healthier tomorrow for patients, clinicians, and communities worldwide.

Why Join brighthush?

At brighthush, you will be part of a forward‑thinking, values‑driven team that thrives on innovation, integrity, and inclusivity. We celebrate curiosity, encourage continuous learning, and reward creative problem‑solving. Whether you are a seasoned professional or just starting your career, you will find a culture that values diverse perspectives and gives every team member a voice.

Our remote‑first approach means you can work from anywhere while staying connected to a vibrant, collaborative community. We provide the tools, resources, and support you need to excel in a dynamic environment that is constantly evolving to meet the needs of the healthcare ecosystem.

Role Overview

We are looking for a dedicated, customer‑centric Senior Remote CPC Processor & Customer Support Specialist to join our high‑performing team. In this full‑time, remote call‑center role, you will operate Monday through Friday, 8 a.m.–4:30 p.m. EST, handling medical record requests on behalf of patients, insurance companies, and attorneys. Your primary responsibility is to provide accurate status updates and documentation across multiple platforms, ensuring data integrity and compliance with HIPAA and internal privacy protocols.

As a senior member of the team, you will also mentor junior staff, lead process improvement initiatives, and serve as a key liaison between our customers and cross‑functional teams such as data governance, compliance, and technical support.

Key Responsibilities

• Handle a high volume of inbound calls from patients, insurers, and legal representatives, delivering timely and accurate medical record status updates.
• Document all interactions and data in our proprietary systems using dual‑monitor setups, ensuring 100 % data integrity.
• Navigate and troubleshoot multiple software platforms, including our internal record‑tracking system, brighthush Office Suite (Word, Excel, Outlook), and virtual phone solutions.
• Collaborate with cross‑functional teams—data governance, compliance, and technical support—to resolve complex request issues.
• Maintain strict adherence to HIPAA regulations and internal privacy protocols while handling sensitive health information.
• Participate in continuous improvement initiatives, providing feedback on workflow efficiencies and system enhancements.
• Support post‑offer health screening requirements and vaccination compliance as mandated by client contracts.
• Mentor and coach junior team members, sharing best practices and fostering a culture of excellence.
• Analyze call metrics and customer feedback to identify trends, propose solutions, and drive service quality improvements.
• Act as a subject‑matter expert on data privacy and compliance for both internal stakeholders and external partners.
• Contribute to the development of knowledge‑base articles, FAQs, and training materials to improve self‑service options for customers.
• Participate in quarterly business reviews, presenting insights and recommendations to senior leadership.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in a related field preferred.
• Minimum of 2 years experience in a call‑center or customer support role, ideally within healthcare or data services.
• Proficiency with brighthush Office Suite (Word, Excel, Outlook) and experience using dual‑monitor setups.
• Strong verbal and written communication skills, with the ability to explain complex processes in simple terms.
• Demonstrated ability to work independently in a remote environment while maintaining high productivity and accountability.
• Excellent organizational skills, with a proven track record of managing multiple tasks simultaneously under tight deadlines.
• Commitment to maintaining confidentiality and compliance with HIPAA and other relevant regulations.
• Experience leading or participating in process improvement projects.
• Proficiency in data entry, data validation, and quality assurance practices.
• Comfortable with learning new technologies and adapting to evolving workflows.

Preferred Qualifications

• Experience in a health data exchange or medical records processing environment.
• Familiarity with electronic health record (EHR) systems and data‑management platforms.
• Knowledge of insurance claim processes and medical billing terminology.
• Previous exposure to virtual phone systems and call‑center software (brighthush, brighthush).
• Basic data analysis skills, including proficiency in Excel functions and pivot tables.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.
• Certifications in healthcare compliance, data privacy, or customer service excellence.
• Experience with quality metrics, SLA management, and root‑cause analysis.

Skills & Competencies

• Customer‑Focused Mindset: Ability to empathize with diverse stakeholders and deliver exceptional service.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot issues efficiently.
• Attention to Detail: Precision in data entry and documentation to uphold data integrity.
• Time Management: Prioritize tasks effectively in a high‑volume setting.
• Collaboration: Work seamlessly with internal teams and external partners.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Leadership: Mentor junior staff and influence process improvements.
• Analytical Thinking: Interpret data trends and translate them into actionable insights.
• Compliance Awareness: Deep understanding of HIPAA, GDPR, and other privacy regulations.
• Communication: Clear, concise, and professional in both written and verbal interactions.

Career Growth & Learning Opportunities

At brighthush, your professional development is as important as the work you do. As a Senior Remote CPC Processor, you will have access to:

• Comprehensive onboarding and ongoing training programs designed to deepen your knowledge of health data exchange and compliance.
• Mentorship from seasoned experts who will guide you through complex cases and career pathways.
• Cross‑functional project opportunities that expose you to data science, product development, and regulatory affairs.
• Access to internal learning resources, including webinars, certifications, and industry conferences.
• Clear advancement tracks into senior support roles, team lead positions, or specialized data‑management roles.
• Opportunities to contribute to strategic initiatives that shape the future of healthcare data analytics.
• Regular feedback sessions and performance reviews that help you set and achieve career goals.
• Participation in innovation labs where you can propose new features or process enhancements.

Work Environment & Company Culture

Although you’ll be working remotely, you will be an integral part of a vibrant, collaborative culture at brighthush. We foster:

• A values‑driven ethos that prioritizes integrity, innovation, and inclusivity.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A commitment to work‑life balance, with flexible scheduling and a supportive manager structure.
• Opportunities to contribute to meaningful projects that directly impact patient outcomes and public health.
• A culture that celebrates diversity, encourages open dialogue, and rewards creative problem‑solving.
• Access to a global network of professionals who share a passion for transforming healthcare through data.
• Recognition programs that celebrate milestones, innovations, and exceptional customer service.
• Inclusive hiring practices that ensure a diverse and equitable workplace.

Compensation & Benefits

While the base hourly rate for this role ranges from $15 to $18.32 USD, brighthush offers a comprehensive benefits package that includes:

• Paid Time Off (PTO) and holiday schedule.
• Health, vision, and dental insurance plans.
• 401(k) savings plan with company match.
• Tuition assistance for approved courses and certifications.
• Regular health screenings and vaccination support to meet client requirements.
• Access to a virtual wellness program, including mental health resources and fitness stipends.
• Performance‑based bonuses and recognition programs.
• Flexible work hours and remote‑work stipend.
• Employee referral bonuses and team‑based incentive programs.

How to Apply

Ready to join a team that’s shaping the future of healthcare data? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply To This Job

Closing Statement

At brighthush, we’re not just building a platform; we’re building a community of innovators who believe that data can transform lives. If you’re passionate about customer service, data integrity, and making a tangible impact on healthcare, we want to hear from you. Join us, and help us turn complex data into clear, actionable insights that empower better health decisions worldwide.