Senior Remote Customer Account Manager – Enterprise SaaS & Supply Chain Transformation at brighthush

About brighthush

brighthush is a trailblazing SaaS platform that empowers organizations to build resilient, compliant, and digitally connected supply chains. Since its founding in 2009, brighthush has grown into a global leader, helping thousands of companies—from life‑sciences giants to emerging tech firms—navigate complex regulatory landscapes while unlocking operational efficiencies. With a culture rooted in innovation, collaboration, and customer obsession, brighthush is redefining what it means to transform supply chain operations in the digital age.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, customer‑centric team that thrives on solving real‑world challenges. We champion a remote-first work model, giving you the flexibility to work from anywhere in the USA while staying connected to a vibrant community of experts. Our commitment to professional growth is reflected in continuous learning programs, mentorship opportunities, and a clear career ladder that rewards impact and innovation.

Role Overview

As a Senior Remote Customer Account Manager, you will own the commercial journey for our flagship Track & Trace Agentic Business Processes across a portfolio of high‑value customers. Your mission is to retain, expand, and deepen relationships, ensuring that each client realizes maximum value from brighthush’s solutions while driving recurring revenue growth. You will collaborate closely with cross‑functional teams—Customer Success, Professional Services, Product Management, Marketing, and Solution Consulting—to deliver seamless, end‑to‑end customer experiences.

Key Responsibilities

• Strategic Account Leadership: Own the full lifecycle of key accounts, from initial engagement to renewal and expansion, ensuring a high‑touch, consultative approach.
• Executive Relationship Management: Build and nurture trusted relationships with C‑suite and senior leaders, facilitating Executive Business Reviews (EBRs) and Customer Operational Reviews (CORs).
• Commercial Planning & Execution: Develop long‑term account strategies that maximize recurring revenue, identify upsell opportunities, and align with clients’ digital transformation roadmaps.
• Renewal & Expansion Management: Design and execute renewal strategies that protect and grow customer value, while proactively identifying cross‑sell and upsell opportunities within the Track & Trace portfolio.
• Pipeline & Forecast Hygiene: Maintain accurate, data‑driven forecasts and account plans in brighthush’s WISE platform and CRM, ensuring visibility and alignment across the organization.
• Cross‑Functional Collaboration: Partner with Customer Success, Professional Services, Product Management, Marketing, and Support to deliver integrated solutions and resolve any customer issues swiftly.
• Thought Leadership: Serve as a subject matter expert on supply chain compliance, serialization, and digital transformation, positioning brighthush as the go‑to partner for industry leaders.
• Risk Management: Identify and mitigate commercial, operational, and competitive risks, safeguarding revenue and customer satisfaction.
• Business Case Development: Build compelling business cases that articulate operational, compliance, and financial value for new initiatives.
• Commercial Campaign Execution: Lead targeted campaigns that reinforce brighthush’s differentiated value proposition across the market.

Essential Qualifications

• 6–10+ years of proven outside sales or field‑based enterprise account management experience, managing tier‑1 key accounts.
• Demonstrated success in a high‑touch, travel‑heavy sales model (up to 20% travel) with a track record of building executive rapport.
• Strong experience managing complex, strategic customer relationships and expanding recurring software revenue.
• Proficiency in commercial negotiation, opportunity qualification, forecasting, and account planning.
• Hands‑on experience with CRM systems and structured commercial sales methodologies (e.g., MEDDPICC).
• Excellent written, verbal, and executive communication skills.
• Deep understanding of life sciences, healthcare, supply chain, ERP, or enterprise SaaS environments.
• Knowledge of pharmaceutical compliance, serialization, or supply chain operations.
• Experience working in cross‑functional, enterprise commercial organizations.

Preferred Qualifications

• Experience with brighthush’s WISE commercial methodology and value frameworks.
• Prior exposure to AI‑powered sales assistants or similar technology platforms.
• Track record of leading large‑scale digital transformation initiatives.
• Experience in the life‑sciences or regulated industries where compliance is paramount.
• Proficiency in building and executing strategic account plans that drive both revenue and customer success.

Core Skills & Competencies

• Strategic Account Planning & Execution
• Executive Relationship Management
• Commercial Negotiation & Opportunity Qualification (MEDDPICC)
• Pipeline & Forecast Management
• Cross‑Functional Leadership & Collaboration
• Business Value Selling & Consultative Selling
• Enterprise SaaS Expertise
• Supply Chain & Compliance Knowledge
• Data‑Driven Decision Making
• Strong Presentation & Communication Skills

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by impact and continuous learning. As a Senior Customer Account Manager, you will:

• Progress to Director or VP of Account Management roles, overseeing larger portfolios and leading strategic initiatives.
• Participate in leadership development programs that sharpen your strategic thinking, negotiation, and cross‑functional influence.
• Access a robust learning ecosystem, including industry certifications, internal knowledge bases, and mentorship from senior leaders.
• Engage in global projects that expose you to diverse markets, regulatory environments, and cutting‑edge technologies.

Work Environment & Culture at brighthush

brighthush fosters a culture of innovation, collaboration, and customer obsession. Our remote-first model empowers you to work from anywhere in the USA while staying connected through:

• Weekly virtual town halls and cross‑team syncs.
• Monthly hackathons and innovation challenges.
• Open‑door leadership policy and transparent communication.
• Inclusive events celebrating diversity, equity, and inclusion.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary plus performance‑based commission aligned with revenue targets.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Annual company retreats and team‑building events.

H1B Sponsorship

brighthush has a strong history of sponsoring H1B visas, supporting international talent in contributing to our global mission. While sponsorship is not guaranteed for every role, we encourage qualified candidates to apply and discuss potential pathways during the interview process.

Ready to Make an Impact?

If you are a seasoned sales professional with a passion for supply chain transformation, compliance, and customer success, we invite you to join brighthush. Bring your expertise, drive, and curiosity to a team that values innovation, collaboration, and measurable impact. Apply today and help shape the future of supply chain technology.