Senior Remote Customer Advocacy & Community Lead – Builder Success Champion, Industry Influence Amplifier, Brand Voice Elevation Specialist at brighthush

Welcome to brighthush – Where Construction Meets Innovation

At brighthush, we’re redefining the way builders, contractors, and suppliers collaborate, communicate, and thrive in a digital world. Our cloud‑based platform delivers real‑time safety compliance, project management, and instant collaboration tools that help teams work smarter, safer, and more profitably. With a nationwide presence and a reputation for fostering partnership, brighthush is the trusted partner for companies that want to modernize operations, reduce risk, and elevate their brand presence.

In an industry where relationships, reputation, and shared knowledge drive success, the role of a Customer Advocacy & Community Lead is pivotal. You will become the bridge between our customers and the broader construction community, turning everyday successes into powerful stories that inspire, educate, and influence the next generation of builders.

Why This Role Matters

At brighthush, we believe that the most compelling marketing comes from authentic voices. Your work will shape how our customers feel about our products, how they share their experiences, and how the industry perceives brighthush as a thought leader. By designing and executing community engagement programs, you will:

• Elevate customer satisfaction and loyalty through proactive advocacy initiatives.
• Generate high‑impact social proof that fuels sales and brand awareness.
• Build a vibrant community of builders, suppliers, and influencers who champion brighthush’s mission.
• Drive measurable growth in referrals, case studies, and user‑generated content.

Key Responsibilities

Community Strategy Development

Craft a comprehensive community engagement roadmap that aligns with brighthush’s brand objectives and product roadmap. This includes setting clear KPIs, defining audience segments, and mapping out content calendars. You will work closely with product, sales, and marketing to ensure that community initiatives support product launches and feature adoption.

Advocacy Program Design

Build and manage programs that identify, nurture, and celebrate our most passionate customers. Turn their success stories into compelling testimonials, case studies, and peer‑to‑peer learning sessions. You will also develop a tiered recognition system that rewards engagement and encourages deeper involvement.

Content Creation & Amplification

Collaborate with marketing, product, and sales teams to produce high‑quality content (videos, blogs, podcasts, webinars) that showcases real‑world use cases and best practices. You will own the editorial calendar for community‑centric content and ensure that every piece aligns with brand voice and messaging guidelines.

Event & Trade Show Presence

Represent brighthush at national and regional events, trade shows, and industry conferences. Engage attendees, collect feedback, and gather leads while positioning brighthush as a thought leader. You will also coordinate virtual events and webinars that extend our reach beyond physical venues.

Community Management

Oversee online forums, social media groups, and community platforms. Ensure active participation, timely responses, and a welcoming environment that encourages knowledge sharing. You will monitor community sentiment, mediate discussions, and foster a culture of collaboration.

Data‑Driven Insights

Track community metrics (engagement rates, sentiment analysis, referral traffic) and translate findings into actionable recommendations for continuous improvement. You will develop dashboards, run A/B tests on engagement tactics, and report on ROI to senior leadership.

Cross‑Functional Collaboration

Partner with Customer Success, Product, Sales, and Brand Marketing to align advocacy initiatives with broader company goals and product launches. You will act as the liaison that ensures community feedback informs product development and that community stories are leveraged in marketing campaigns.

Thought Leadership

Position brighthush as an industry authority by speaking at events, contributing to industry publications, and participating in panel discussions. You will also author white papers and thought pieces that highlight industry trends and best practices.

Continuous Improvement

Stay abreast of industry trends, emerging technologies, and best practices in community building and advocacy. Bring fresh ideas to the table and iterate on programs based on data and feedback. You will benchmark against competitors and identify opportunities for differentiation.

Essential Qualifications

• 5+ years of experience in community management, customer advocacy, or related roles within the construction, technology, or B2B SaaS sectors.
• Proven track record of launching and scaling successful advocacy programs that drive measurable business outcomes.
• Exceptional written and verbal communication skills, with the ability to craft persuasive narratives for diverse audiences.
• Strong project management skills, capable of juggling multiple initiatives while meeting deadlines.
• Experience with community platforms (e.g., Slack, Discord, Facebook Groups) and content management systems.
• Data‑savvy mindset: proficiency in using analytics tools (Google Analytics, HubSpot, Mixpanel) to measure community health and advocacy impact.
• Ability to travel nationally for events, trade shows, and in‑person community engagements.
• Self‑motivated, proactive, and comfortable working in a fully remote environment.

Preferred Qualifications

• Background in construction or deep familiarity with the challenges and opportunities within the industry.
• Experience with video production, podcasting, or live‑streaming content.
• Knowledge of CRM and marketing automation platforms (e.g., Salesforce, Marketo).
• Experience managing budgets for community and advocacy initiatives.
• Multilingual capabilities to engage a broader customer base.

Core Skills & Competencies

• Customer‑Centric Mindset – Always prioritizing the needs and voices of our customers.
• Strategic Thinking – Translating business goals into actionable community plans.
• Relationship Building – Cultivating trust with customers, partners, and industry influencers.
• Storytelling – Turning data and experiences into compelling narratives.
• Analytical Acumen – Using metrics to refine strategies and demonstrate ROI.
• Adaptability – Thriving in a fast‑paced, evolving industry.
• Collaboration – Working seamlessly across departments to achieve shared objectives.

Career Growth & Learning Opportunities

At brighthush, we invest in our people’s professional development. As the Customer Advocacy & Community Lead, you will:

• Lead cross‑functional initiatives that expose you to product strategy, sales operations, and brand marketing.
• Participate in leadership development programs and mentorship opportunities.
• Attend industry conferences, workshops, and training sessions to stay ahead of trends.
• Have the chance to shape the future of brighthush’s community strategy and influence company direction.
• Receive regular feedback and coaching from senior leaders to accelerate your growth trajectory.

Work Environment & Company Culture

brighthush champions a culture of innovation, inclusivity, and continuous improvement. Our remote‑first approach means you’ll enjoy flexibility while collaborating with a passionate, diverse team across the country. We value:

• Open communication and transparency.
• Work‑life balance, with generous paid time off and flexible scheduling.
• Recognition of achievements through peer awards and performance bonuses.
• Commitment to sustainability and responsible construction practices.
• Opportunities to contribute to community initiatives that have real‑world impact.

Compensation, Perks, and Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior community and advocacy roles.
• Performance‑based bonuses tied to community growth metrics and advocacy ROI.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible work arrangements.
• Professional development budget for courses, certifications, and conferences.
• Access to cutting‑edge tools and technology to support remote work.
• Employee wellness programs, including virtual fitness classes and mental health resources.

Ready to Make an Impact?

If you’re passionate about building communities, amplifying customer voices, and driving industry change, brighthush invites you to join our team as the Senior Remote Customer Advocacy & Community Lead. This is your chance to shape the narrative of a leading construction technology company, influence the industry, and grow your career in a dynamic, supportive environment.

Apply today and help us turn every customer success story into a catalyst for innovation and growth.