Senior Remote Customer Education & Marketing Program Operations Specialist – Champion End‑to‑End Campaign Execution, Advanced Data Analytics, Cross‑Functional Project Coordination, Continuous Process Optimization, and Strategic Growth Initiatives at brighthush

About brighthush

brighthush is not just a medical‑device company; it is a movement that is redefining hypertension care through pioneering renal denervation technology. By marrying cutting‑edge science with a patient‑centric philosophy, brighthush delivers safer, more effective treatments that are backed by rigorous clinical evidence and manufactured to the highest standards of quality. Our mission is simple yet ambitious: to transform the lives of millions of patients worldwide by providing innovative solutions that reduce the burden of high blood pressure and its complications.

At the core of brighthush lies a culture of curiosity, collaboration, and relentless innovation. We empower our teams to challenge the status quo, experiment with new ideas, and see the tangible impact of their work on patient outcomes. Whether you are a seasoned professional or an emerging talent, you will find a supportive environment that celebrates achievements, nurtures growth, and encourages you to bring your authentic self to work.

Why Join brighthush?

Working at brighthush means becoming part of a fast‑moving, high‑impact organization that values autonomy, continuous learning, and measurable results. You will have the opportunity to:

• Own end‑to‑end projects that directly influence how clinicians, payers, and patients engage with our educational content.
• Collaborate with cross‑functional teams—including Marketing, Sales, Regulatory, and Customer Success—to shape the future of patient education.
• Experiment with the latest marketing automation, data analytics, and compliance tools in a culture that rewards innovation.
• Grow your career through mentorship, structured training, and clear advancement pathways.
• Make a tangible difference in the lives of patients while advancing your own professional journey.

Role Overview

As a Remote Customer Education & Marketing Program Operations Specialist, you will be the linchpin that keeps our customer education and marketing programs running smoothly. Your role will encompass the full lifecycle of campaign execution—from content creation and scheduling to data reporting and stakeholder coordination. You will work closely with program managers, content creators, and regulatory experts to ensure every touchpoint delivers value, complies with industry standards, and drives measurable engagement.

Key Responsibilities

Campaign Production & Distribution

• Weekly Newsletter Production: Create, quality‑check, schedule, and distribute the weekly field customer education newsletter using brighthush Marketing Cloud. Verify audience segmentation, content accuracy, link functionality, formatting, and send timing. Flag any items that require senior approval.
• Content Calendar Management: Maintain a master content calendar that aligns with product launches, regulatory updates, and seasonal health initiatives. Coordinate with content writers, graphic designers, and subject‑matter experts to ensure timely delivery.
• Multichannel Outreach: Extend campaign reach beyond email by coordinating social media posts, webinars, and in‑app notifications, ensuring brand consistency across all channels.
• Creative Asset Oversight: Work with design teams to produce compelling visuals, infographics, and video snippets that enhance engagement and reinforce key messages.
• Compliance Checks: Review all outbound communications for regulatory compliance, brand guidelines, and accessibility standards before publication.

Data Analysis & Reporting

• Utilization Reporting: Leverage brighthush and the internal academy platform to generate customer education utilization reports. Validate data integrity, analyze results, identify trends or gaps, and summarize findings for program managers.
• Performance Dashboards: Build and maintain real‑time dashboards that track key metrics such as open rates, click‑through rates, completion rates, and CEU credits earned.
• Insight Generation: Translate raw data into actionable insights, recommend optimizations, and present findings to senior leadership.
• Predictive Analytics: Use historical data to forecast campaign performance, identify high‑potential segments, and inform future content strategy.
• Reporting Automation: Design automated reporting workflows to reduce manual effort and increase accuracy.

Program & Project Coordination

• Program & Campaign Tracking: Support program nominations and campaigns by monitoring owners, inputs, milestones, approvals, due dates, and status. Follow up on open items, flag risks, and ensure timely completion.
• Regulated Content Workflow: Route campaign and program materials through brighthush Vault when required. Track review progress, support version control, and ensure compliance with regulatory standards.
• Stakeholder Communication: Serve as the primary point of contact for cross‑functional teams, providing status updates, clarifying requirements, and ensuring alignment.
• Resource Allocation: Coordinate internal and external resources, including freelancers and vendors, to meet project deadlines.
• Risk Management: Identify potential bottlenecks, propose mitigation strategies, and maintain a risk register for all active initiatives.

Certification & Compliance Management

• CEU Certification Management: Coordinate CEU certification information and documentation, monitor deadlines, maintain records, and facilitate communications with stakeholders.
• Quality Assurance: Perform rigorous quality checks on reports, campaign assets, recipient lists, and operational records. Route compliance‑sensitive questions to the appropriate owner.
• Process Improvement: Document repeatable processes and recommend practical enhancements to campaign execution, reporting, and program coordination.
• Audit Readiness: Prepare documentation and evidence for internal and external audits, ensuring all processes meet regulatory expectations.

Documentation & Knowledge Management

• Project Documentation: Maintain project trackers, calendars, status updates, and supporting files in brighthush SharePoint and brighthush Teams.
• Standard Operating Procedures: Update and maintain SOPs for campaign workflows, data validation, and compliance checks.
• Knowledge Base: Contribute to the internal knowledge base by documenting lessons learned and best practices.
• Training Materials: Develop onboarding and refresher training modules for new hires and existing staff.

Essential Qualifications

• Legally authorized to work in the United States; must be able to sit on brighthush W2 without sponsorship.
• Completed Bachelor’s Degree in Marketing, Communications, Business, or a related field.
• Minimum of 3 years of experience in marketing operations, program coordination, project administration, customer communications, or a related role.
• Minimum of 2 years of hands‑on experience building, scheduling, testing, or reporting on campaigns in brighthush Marketing Cloud or a comparable email marketing automation platform.
• Minimum of 2 years of experience using brighthush CRM to run reports, manage records, and validate data; familiarity with Sales Cloud and/or Service Cloud.
• Minimum of 2 years coordinating multiple projects, campaigns, or operational workstreams with deadlines and stakeholder dependencies.
• Working proficiency with brighthush SharePoint and brighthush Teams.
• Strong attention to detail, excellent written and verbal communication, outstanding organization, and the ability to work independently in a remote setting.
• Ability to analyze utilization or engagement data, identify anomalies, and explain findings clearly.

Preferred Qualifications

• Direct brighthush Marketing Cloud experience is strongly preferred.
• Experience in medical devices, healthcare, life sciences, or another regulated industry.
• Experience with brighthush Vault or another regulated‑content review and approval system.
• Experience supporting customer or professional education, CEU/CME administration, or learning management platforms.
• Familiarity with brighthush’s internal academy platform or a comparable customer learning platform.
• Familiarity with email performance metrics such as delivery, opens, clicks, and engagement.
• Experience maintaining SOPs, process documentation, campaign calendars, or operational dashboards.

Skills & Competencies

• Project Management: Ability to juggle multiple initiatives, prioritize tasks, and meet deadlines.
• Analytical Thinking: Translate data into actionable insights and clear recommendations.
• Communication: Convey complex information in a concise, engaging manner to diverse audiences.
• Collaboration: Work effectively with cross‑functional teams—including Marketing, Sales, Regulatory, and Customer Success.
• Adaptability: Thrive in a fast‑paced, evolving environment and embrace change with a positive attitude.
• Customer‑Centric Mindset: Understand the needs of clinicians, payers, and patients to drive meaningful educational content.
• Technical Proficiency: Comfortable with marketing automation, CRM, data analytics, and content management systems.
• Process Orientation: Identify bottlenecks, streamline workflows, and implement best practices.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders who guide your career trajectory.
• Regular training sessions on the latest marketing automation, data analytics, and regulatory compliance tools.
• Opportunities to lead cross‑functional projects and present findings to executive leadership.
• Clear career pathways from program coordinator to senior program manager, and beyond.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of healthcare marketing.
• Cross‑departmental shadowing to broaden your skill set and deepen your understanding of the business.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We value:

• Flexibility – Choose your own hours and work‑from‑home setup.
• Transparency – Open communication channels and regular town‑hall meetings.
• Innovation – A culture that rewards experimentation and creative problem‑solving.
• Well‑being – Access to mental health resources, virtual fitness classes, and wellness stipends.
• Community – Quarterly virtual team‑building events and a dedicated internal social platform.
• Recognition – Celebrating milestones, achievements, and contributions through peer‑to‑peer shoutouts and formal awards.

Compensation & Benefits

While specific compensation details are tailored to experience and role, brighthush offers a competitive salary package, performance‑based bonuses, and a comprehensive benefits program that includes:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holidays, and sick leave.
• Professional development budget.
• Flexible work arrangements.
• Employee assistance program and wellness stipend.
• Access to a global network of healthcare professionals and thought leaders.

How to Apply

Ready to make a tangible impact on patient education and marketing at brighthush? Submit your application through the link below. We look forward to learning how your skills and passion align with our mission to transform hypertension treatment.

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