Senior Remote Customer Education & Marketing Program Operations Specialist – End-to-End Campaign Execution, Data Reporting, and Cross‑Functional Project Coordination at brighthush

About brighthush

brighthush is a pioneering medical‑device company that is redefining hypertension care through its revolutionary renal denervation technology. By combining cutting‑edge science with a patient‑centric philosophy, brighthush delivers safer, more effective treatments that are supported by rigorous clinical evidence and manufactured to the highest standards of quality. Our mission is simple yet ambitious: to transform the lives of millions of patients worldwide by providing innovative solutions that reduce the burden of high blood pressure and its complications.

At the heart of brighthush is a culture of curiosity, collaboration, and relentless innovation. We empower our teams to challenge the status quo, experiment with new ideas, and see the tangible impact of their work on patient outcomes. Whether you are a seasoned professional or an emerging talent, you will find a supportive environment that celebrates achievements, nurtures growth, and encourages you to bring your authentic self to work.

Why Join brighthush?

Working at brighthush means becoming part of a fast‑moving, high‑impact organization that values autonomy, continuous learning, and measurable results. You will have the opportunity to:

• Own end‑to‑end projects that directly influence how clinicians, payers, and patients engage with our educational content.
• Collaborate with cross‑functional teams—including Marketing, Sales, Regulatory, and Customer Success—to shape the future of patient education.
• Experiment with the latest marketing automation, data analytics, and compliance tools in a culture that rewards innovation.
• Grow your career through mentorship, structured training, and clear advancement pathways.

Role Overview

As a Remote Customer Education & Marketing Program Operations Specialist, you will be the linchpin that keeps our customer education and marketing programs running smoothly. Your role will encompass the full lifecycle of campaign execution, from content creation and scheduling to data reporting and stakeholder coordination. You will work closely with program managers, content creators, and regulatory experts to ensure every touchpoint delivers value, complies with industry standards, and drives measurable engagement.

Key Responsibilities

• Weekly Newsletter Production: Create, quality‑check, schedule, and distribute the weekly field customer education newsletter using brighthush Marketing Cloud. Verify audience segmentation, content accuracy, link functionality, formatting, and send timing. Flag any items that require senior approval.
• Utilization Reporting: Leverage brighthush and the internal academy platform to generate customer education utilization reports. Validate data integrity, analyze results, identify trends or gaps, and summarize findings for program managers.
• Program & Campaign Tracking: Support program nominations and campaigns by monitoring owners, inputs, milestones, approvals, due dates, and status. Follow up on open items, flag risks, and ensure timely completion.
• CEU Certification Management: Coordinate CEU certification information and documentation, monitor deadlines, maintain records, and facilitate communications with stakeholders.
• Regulated Content Workflow: Route campaign and program materials through brighthush Vault when required. Track review progress, support version control, and ensure compliance with regulatory standards.
• Project Documentation: Maintain project trackers, calendars, status updates, and supporting files in brighthush SharePoint and brighthush Teams.
• Quality Assurance: Perform rigorous quality checks on reports, campaign assets, recipient lists, and operational records. Route compliance‑sensitive questions to the appropriate owner.
• Process Improvement: Document repeatable processes and recommend practical enhancements to campaign execution, reporting, and program coordination.

Essential Qualifications

• Legally authorized to work in the United States; must be able to sit on brighthush W2 without sponsorship.
• Completed Bachelor’s Degree in Marketing, Communications, Business, or a related field.
• Minimum of 3 years of experience in marketing operations, program coordination, project administration, customer communications, or a related role.
• Minimum of 2 years of hands‑on experience building, scheduling, testing, or reporting on campaigns in brighthush Marketing Cloud or a comparable email marketing automation platform.
• Minimum of 2 years of experience using brighthush CRM to run reports, manage records, and validate data; familiarity with Sales Cloud and/or Service Cloud.
• Minimum of 2 years coordinating multiple projects, campaigns, or operational workstreams with deadlines and stakeholder dependencies.
• Working proficiency with brighthush SharePoint and brighthush Teams.
• Strong attention to detail, excellent written and verbal communication, outstanding organization, and the ability to work independently in a remote setting.
• Ability to analyze utilization or engagement data, identify anomalies, and explain findings clearly.

Preferred Qualifications

• Direct brighthush Marketing Cloud experience is strongly preferred.
• Experience in medical devices, healthcare, life sciences, or another regulated industry.
• Experience with brighthush Vault or another regulated‑content review and approval system.
• Experience supporting customer or professional education, CEU/CME administration, or learning management platforms.
• Familiarity with brighthush’s internal academy platform or a comparable customer learning platform.
• Familiarity with email performance metrics such as delivery, opens, clicks, and engagement.
• Experience maintaining SOPs, process documentation, campaign calendars, or operational dashboards.

Skills & Competencies

• Project Management: Ability to juggle multiple initiatives, prioritize tasks, and meet deadlines.
• Analytical Thinking: Translate data into actionable insights and clear recommendations.
• Communication: Convey complex information in a concise, engaging manner to diverse audiences.
• Collaboration: Work effectively with cross‑functional teams, including Marketing, Sales, Regulatory, and Customer Success.
• Adaptability: Thrive in a fast‑paced, evolving environment and embrace change with a positive attitude.
• Customer‑Centric Mindset: Understand the needs of clinicians, payers, and patients to drive meaningful educational content.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders who guide your career trajectory.
• Regular training sessions on the latest marketing automation, data analytics, and regulatory compliance tools.
• Opportunities to lead cross‑functional projects and present findings to executive leadership.
• Clear career pathways from program coordinator to senior program manager, and beyond.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of healthcare marketing.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We value:

• Flexibility – Choose your own hours and work‑from‑home setup.
• Transparency – Open communication channels and regular town‑hall meetings.
• Innovation – A culture that rewards experimentation and creative problem‑solving.
• Well‑being – Access to mental health resources, virtual fitness classes, and wellness stipends.
• Community – Quarterly virtual team‑building events and a dedicated internal social platform.

Compensation & Benefits

While specific compensation details are tailored to experience and role, brighthush offers a competitive salary package, performance‑based bonuses, and a comprehensive benefits program that includes:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holidays, and sick leave.
• Professional development budget.
• Flexible work arrangements.
• Employee assistance program and wellness stipend.

How to Apply

Ready to make a tangible impact on patient education and marketing at brighthush? Submit your application through the link below. We look forward to learning how your skills and passion align with our mission to transform hypertension treatment.