Senior Remote Customer Experience & Insight Analyst – Global Brand Strategist Specializing in Survey Research, Product Testing, Email Support, and Advanced Data Management at brighthush

About brighthush

brighthush is a forward‑thinking customer experience consultancy that turns raw data into strategic gold. We partner with Fortune 500 leaders, nimble startups, and everything in between, helping them accelerate innovation, sharpen messaging, and elevate satisfaction across the globe. Our multidisciplinary squad—comprising data scientists, UX researchers, product strategists, and customer success specialists—works together to transform numbers into actionable insights that drive real business outcomes.

Whether you’re working from a cozy home office or a bustling co‑working space, you’ll feel the pulse of a vibrant, inclusive culture that values curiosity, collaboration, and continuous learning. At brighthush, your voice matters, your data matters, and your career matters.

Why This Role Is a Game‑Changer

In today’s hyper‑competitive marketplace, brands can’t afford to guess what their customers want. They need real‑time, granular insights that translate into tangible product improvements and marketing wins. As a Remote Customer Experience & Insight Analyst, you will be the linchpin that turns customer feedback into strategic action. Your work will directly influence product roadmaps, campaign messaging, and the overall customer experience for some of the world’s most recognizable brands.

Imagine having the power to shape how a global consumer brand feels to millions of users, or to help a B2B SaaS company refine its onboarding flow based on real user data. That’s the level of impact you’ll have at brighthush—every insight you generate becomes a catalyst for measurable business growth.

Your Impact

Data‑Driven Decision Making – You’ll turn raw data into clear, actionable recommendations that inform product strategy, marketing tactics, and customer support initiatives. Customer‑Centric Innovation – By uncovering pain points and delight moments, you’ll help clients create experiences that delight and retain customers. Strategic Partnerships – Your findings will guide cross‑functional teams, ensuring that every stakeholder—from product managers to marketing leaders—has the insights they need to succeed. Continuous Improvement – You’ll identify gaps in data collection processes and champion automation or tool enhancements that streamline workflows and increase efficiency.

Key Responsibilities

• Data Collection & Management: Capture, clean, and organize customer data from multiple sources—including surveys, email interactions, and product testing logs—using spreadsheets, cloud databases, and custom scripts.
• Survey Design & Execution: Partner with research and product teams to design, pilot, and deploy surveys that uncover deep insights into customer preferences, pain points, and satisfaction metrics.
• Email Support & Engagement: Manage inbound email queries, provide timely and empathetic responses, and log interactions to identify recurring themes and opportunities for improvement.
• Product Testing & Feedback Loop: Coordinate beta testing programs, gather qualitative and quantitative feedback, and translate findings into clear, prioritized action items for product managers.
• Insight Generation & Reporting: Analyze data sets to uncover trends, segment audiences, and produce concise reports and dashboards that inform strategic decisions.
• Stakeholder Collaboration: Present insights to internal stakeholders and external clients, tailoring communication style to technical and non‑technical audiences alike.
• Continuous Improvement: Identify gaps in data collection processes, recommend automation or tool enhancements, and champion best practices across the organization.
• Project Coordination: Lead cross‑functional initiatives, ensuring deliverables are met on time and within scope.
• Quality Assurance: Validate data accuracy and consistency before analysis and reporting.
• Documentation & Knowledge Sharing: Maintain clear documentation of processes, methodologies, and findings for future reference.

Essential Qualifications

• Minimum of 2–3 years of experience in customer experience research, data analysis, or a related field.
• Proficiency in data manipulation tools such as spreadsheets, cloud databases, and basic scripting.
• Strong written and verbal communication skills, with the ability to translate complex data into clear, actionable insights.
• Experience managing email support workflows and using CRM systems.
• Demonstrated ability to design and execute product testing programs, including recruiting participants and synthesizing feedback.
• Self‑motivated, detail‑oriented, and comfortable working independently in a fully remote environment.
• Basic understanding of UX principles and customer journey mapping is a plus.

Preferred Qualifications

• Experience working with large‑scale consumer brands or in a B2B SaaS environment.
• Knowledge of data visualization tools such as dashboards and reporting platforms.
• Familiarity with statistical analysis software and programming languages.
• Project management experience, including Agile or Scrum methodologies.
• Multilingual capabilities to support global client initiatives.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets and identify actionable patterns.
• Customer‑Centric Mindset: Passion for understanding and improving the end‑user experience.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Technical Proficiency: Comfortable with spreadsheets, databases, and survey tools.
• Collaboration: Works effectively across departments—product, marketing, sales, and support.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Problem‑Solving: Proactively identifies issues and proposes innovative solutions.

Career Growth & Development

At brighthush, we believe in nurturing talent. You’ll have access to mentorship programs, leadership training, and the opportunity to lead projects that shape our clients’ success stories. As you grow, you can transition into senior analyst roles, product strategy, or even client‑facing positions. We encourage you to take ownership of your career path and provide the resources to help you achieve it.

Learning & Development

We provide a robust learning ecosystem—online courses, workshops, and certifications in data science, UX research, and project management. Your professional development is a priority, and we’ll cover relevant training fees. Every quarter, we host internal knowledge‑sharing sessions where team members present case studies, new tools, or industry trends. This culture of continuous learning ensures you stay ahead of the curve and bring fresh ideas to the table.

Work Environment & Culture

Fully remote with flexible hours. You’ll join a global community of passionate professionals who value work‑life balance, creativity, and continuous improvement. Our virtual coffee breaks, monthly hackathons, and quarterly virtual retreats keep the culture vibrant and connected. We celebrate diversity, equity, and inclusion, and we’re committed to creating an environment where everyone feels heard and empowered.

Compensation & Perks

Competitive salary commensurate with experience, performance‑based bonuses, and a comprehensive benefits package that includes health, dental, vision, and a generous paid time off policy. We also offer a stipend for home‑office equipment and a wellness allowance. In addition, you’ll receive a flexible schedule, unlimited learning credits, and the opportunity to work with cutting‑edge tools and technologies.

How to Apply

Ready to make data‑driven decisions that shape the future of global brands? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your expertise can help us push the boundaries of customer experience.

Apply for this role now

Join brighthush Today

At brighthush, we’re not just a consultancy—we’re a movement that empowers brands to listen, learn, and evolve. If you’re passionate about turning raw data into strategic gold, thrive in a collaborative remote setting, and want to be part of a team that values curiosity and innovation, we want to hear from you. Apply today and help us champion data‑driven innovation for the world’s most exciting brands.