Senior Remote Customer Experience & Sales Specialist – Accelerate Revenue Growth, Deliver Outstanding Service, Lead the Future of Connectivity, and Drive Customer Success at brighthush

About brighthush

brighthush has been a cornerstone of the Mid‑Atlantic telecommunications landscape since 1902, evolving from a modest local provider into a regional powerhouse that delivers high‑speed internet, cable, and fiber services to thousands of households and businesses. With a proud heritage rooted in relentless innovation and an unwavering focus on customer satisfaction, brighthush now boasts a vibrant workforce of over 4,000 employees spread across Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio. Our mission is simple yet powerful: to connect people, businesses, and communities with world‑class technology and unparalleled service.

As a remote‑first organization, brighthush empowers its team members to work from anywhere within our service footprint. We provide cutting‑edge tools, a collaborative culture that values autonomy, continuous learning, and a customer‑centric mindset, and a supportive network that ensures every voice is heard.

Why Join brighthush?

• Impactful Role: You will be the first point of contact for our customers, shaping their experience and driving revenue growth.
• High Earning Potential: Combine a competitive base salary with commission multipliers that reward your sales success.
• Career Growth: Opportunities to advance into senior support, account management, or sales leadership roles.
• Remote Flexibility: Work from home while staying connected to a supportive, high‑performing team.
• Comprehensive Benefits: 401(k) match, full medical/dental/vision coverage, paid time off, and more.
• Learning & Development: Paid training, mentorship programs, and access to industry certifications.
• Community & Culture: Inclusive, collaborative, and driven by a shared commitment to customer success.

About the Telecommunications Landscape

The telecommunications industry is at the forefront of digital transformation, enabling instant communication, high‑definition streaming, and the backbone of modern business operations. As broadband adoption continues to surge, the demand for reliable, high‑speed connectivity grows exponentially. At brighthush, we are not just keeping pace—we’re setting the standard for service excellence, network reliability, and customer satisfaction across the Mid‑Atlantic region.

Role Overview: Remote Customer Experience & Sales Specialist

In this role, you will be the bridge between our customers and the technology that powers their lives. Your daily interactions will directly influence customer loyalty, revenue streams, and brand perception. You’ll have the opportunity to:

• Resolve complex technical issues with speed and empathy.
• Identify and nurture upsell opportunities that align with customer needs.
• Collaborate with cross‑functional teams to deliver seamless solutions.
• Drive continuous improvement initiatives that elevate the overall customer journey.

Day‑in‑the‑Life

Imagine starting your day by logging into brighthush’s unified communication platform, reviewing your queue of inbound calls and scheduled outbound outreach. You’ll greet each customer with a warm, personalized greeting, quickly assess their needs, and either resolve the issue or route it to the appropriate specialist. Throughout the day, you’ll:

• Use our advanced CRM to document every interaction in real time.
• Leverage diagnostic tools to troubleshoot internet, cable, and fiber connectivity.
• Engage in consultative conversations to recommend tailored solutions.
• Participate in brief huddles with the technical support and billing teams to stay aligned on high‑priority cases.
• Reflect on performance metrics and adjust strategies to exceed KPIs.

Key Responsibilities

• Serve as the first point of contact for inbound and outbound customer interactions, ensuring a seamless, positive experience.
• Diagnose and resolve technical and service‑related issues across our cable, fiber, and internet offerings.
• Identify upsell and cross‑sell opportunities that align with customer needs, driving revenue growth.
• Maintain accurate, real‑time documentation of customer interactions in our CRM system.
• Collaborate with technical support, billing, and network teams to resolve complex issues.
• Meet or exceed key performance indicators (KPIs) such as first‑contact resolution, customer satisfaction scores, and sales conversion rates.
• Participate in ongoing training to stay current on product updates, industry trends, and sales techniques.
• Contribute to continuous improvement initiatives, sharing insights and best practices with the team.

Essential Qualifications

• Minimum of 1 year of customer service or call center experience, preferably in telecommunications or a related field.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical audiences.
• Proficiency in navigating multiple software systems (CRM, ticketing, knowledge base) while managing high call volumes.
• Demonstrated ability to identify and close sales opportunities while maintaining a customer‑first mindset.
• Self‑motivated, organized, and able to work independently in a remote environment.
• Basic troubleshooting skills for internet, cable, and fiber services.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Preferred Qualifications

• Experience with brighthush CRM or similar platforms.
• Prior sales experience in a subscription or service‑based model.
• Knowledge of networking fundamentals (e.g., IP addressing, DNS, DHCP).
• Experience working in a remote or distributed team setting.
• Multilingual abilities (Spanish, French, etc.) are a plus.

Core Skills & Competencies

• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Analytical mindset to diagnose issues quickly and propose effective solutions.
• Sales Acumen: Ability to articulate value propositions and close deals while respecting customer needs.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving priorities.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a remote setting.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience & Sales Specialist, you can expect:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to transition into senior support roles, account management, or sales leadership positions.
• Access to industry certifications (e.g., brighthush certifications) at no cost.
• Participation in cross‑departmental projects that broaden your skill set and visibility.

Learning & Development Opportunities

We invest heavily in the growth of our people. You’ll have access to:

• Monthly skill‑building workshops covering the latest in telecommunications technology, customer psychology, and advanced sales techniques.
• Annual tuition reimbursement for relevant courses and certifications.
• Mentorship pairing with senior leaders who can guide your career trajectory.
• Internal knowledge‑sharing sessions where you can present case studies and best practices.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote team enjoys:

• Flexible scheduling that supports work‑life balance.
• Regular virtual team‑building events, including game nights, wellness challenges, and skill‑sharing sessions.
• Open communication channels—brighthush communication platform, brighthush collaboration platform, and weekly all‑hands meetings keep everyone aligned.
• Recognition programs that celebrate individual and team achievements.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

While specific figures may vary based on experience, the role offers:

• Competitive base salary plus commission multipliers for sales performance.
• 401(k) plan with company match to help you build long‑term wealth.
• Comprehensive health, dental, vision, and life insurance plans.
• Paid time off (PTO) and paid holidays.
• Paid training and professional development budget.
• Discounted brighthush services for you and your family in eligible service areas.
• Company‑provided equipment (laptop, headset, monitor) and a stipend for home‑office setup.
• Remote work allowance to cover internet and utilities.

How to Apply

If you are a motivated, customer‑focused professional ready to make a tangible impact in a fast‑growing telecommunications company, we want to hear from you. Click the link below to submit your application and join the brighthush team.

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