Senior Remote Customer Growth & Activation Specialist – Spearheading B2B Automotive E‑Commerce Expansion, Customer Success, and Market Leadership at brighthush

About brighthush

brighthush is redefining the automotive B2B e‑commerce landscape. By fusing advanced technology, data‑rich insights, and deep industry know‑how, we have built a marketplace that unites repair shops, dealerships, distributors, and parts suppliers into a single, transparent ecosystem. Our platform slashes procurement cycles, eliminates friction, and delivers tangible value to every stakeholder in the supply chain. With a mission to empower automotive professionals worldwide, brighthush is more than a marketplace – it’s a vibrant community of innovators, problem‑solvers, and growth‑driven leaders.

Industry Landscape & Why It Matters

The automotive aftermarket is in the midst of a seismic shift. Legacy ordering systems are being replaced by digital procurement, and the demand for real‑time inventory visibility, rapid order fulfillment, and seamless supplier integration has never been higher. Companies that can deliver a frictionless, data‑rich experience will capture market share and build lasting loyalty. At brighthush, we are positioned to lead this transformation, and we need a dynamic specialist who can accelerate growth, nurture new relationships, and champion customer success across the entire journey.

Role Overview

As a Senior Remote Customer Growth & Activation Specialist, you will be the catalyst that turns prospects into active partners and partners into advocates. You will shape the first touchpoints, guide new users through onboarding, re‑engage dormant accounts, and continuously uncover upsell opportunities. Your work will directly influence key metrics such as time‑to‑value, activation rate, and customer lifetime value. By acting as the bridge between our product, sales, and support teams, you will help refine our platform, drive product adoption, and ultimately accelerate brighthush’s market leadership.

Key Responsibilities

• Outbound Prospecting & Lead Generation: Identify, qualify, and engage repair shops, dealerships, and distributors through targeted calls, emails, and automated sequences. Leverage data‑driven insights to prioritize high‑potential prospects and craft personalized outreach.
• Customer Onboarding & Activation: Guide new accounts through account setup, supplier connections, and first‑order execution. Deliver a seamless, personalized onboarding experience that accelerates time‑to‑value and sets the stage for long‑term partnership.
• Re‑engagement & Upsell Campaigns: Identify low‑activity customers, re‑ignite interest, and introduce under‑utilized features that add tangible value to their operations. Create tailored messaging that speaks to each customer’s unique pain points.
• Campaign Planning & Execution: Design, schedule, and manage outreach, onboarding, and re‑engagement campaigns. Maintain rigorous timelines, deliverables, and performance metrics to drive measurable growth.
• Product Education & Training: Deliver clear, concise training via phone, video, and email. Help customers master core platform capabilities and advanced features, fostering deeper engagement and advocacy.
• Data Management & Insight Generation: Capture all customer interactions, activation status, and next steps in CRM platforms. Ensure data integrity, maintain clean records, and generate actionable insights for cross‑functional teams.
• Performance Metrics & Continuous Improvement: Meet or exceed activity, activation, and engagement targets. Use data to refine outreach strategies and continuously improve conversion rates.
• Voice of the Customer: Act as the customer advocate. Share feedback, pain points, and blockers with Support, Product, and Engineering teams to drive product improvements.
• Industry Representation & Brand Advocacy: Represent brighthush at trade shows, webinars, and industry events. Build brand awareness, foster relationships, and gather market intelligence.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, and Support to align messaging, share insights, and deliver a unified customer experience.

Essential Qualifications

• 1–3 years of experience in inside sales, business development, customer onboarding, or customer success roles within a B2B environment.
• Proven ability to handle high‑volume outbound calls and emails, with a track record of overcoming objections and closing deals.
• Strong technical aptitude: quickly grasp complex concepts and translate them into customer‑friendly language.
• Highly organized, detail‑oriented, and disciplined in CRM usage.
• Comfortable navigating ambiguity and adapting strategies in a fast‑moving environment.
• Collaborative mindset: thrive in a team setting, bring positivity, and enjoy working with diverse stakeholders.
• BS/BA degree or equivalent professional experience.
• Remote work experience with strong self‑management and communication Apply for this job