Senior Remote Customer Intake & Scheduling Specialist – High‑Volume Energy Service Excellence, Championing Customer Success, Scheduling Operations, and Driving Exceptional Customer Experience at brighthush

About brighthush

brighthush is more than a company; it’s a movement that is reshaping how the United States powers its homes and businesses. With a relentless focus on innovation, data‑driven insights, and a customer‑first philosophy, we empower millions of households and enterprises to transition to cleaner, smarter, and more reliable power. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, purpose‑driven environment where your daily contributions directly shape the future of energy.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that exceptional customer service begins with exceptional people. That’s why we invest in our team through continuous learning, mentorship, and a culture that celebrates diversity, creativity, and resilience. As a Remote Customer Intake & Scheduling Specialist, you’ll become part of a high‑performing squad that drives customer satisfaction, streamlines operations, and fuels the company’s growth—all from the comfort of your own home. You’ll have the opportunity to work with cutting‑edge technology, collaborate across functions, and see the tangible impact of your work on millions of customers.

About the Energy Landscape

The energy sector is undergoing a seismic shift. From the rise of renewable sources to the integration of smart grid technologies, the demand for reliable, sustainable power solutions is higher than ever. brighthush sits at the forefront of this transformation, delivering innovative services that help customers reduce their carbon footprint while saving money. In this fast‑paced environment, the role of a Customer Intake & Scheduling Specialist is pivotal—ensuring that every interaction is seamless, every appointment is timely, and every customer feels valued.

Your Daily Impact

Your day‑to‑day role blends customer engagement, data stewardship, and cross‑functional collaboration. You’ll be the first point of contact for thousands of customers, ensuring every interaction is handled with professionalism, precision, and a genuine desire to help. Your work directly influences customer satisfaction scores, operational efficiency, and the overall success of our service delivery pipeline.

Key Responsibilities

• Handle inbound and outbound customer calls—answer queries, resolve issues, and provide accurate information about energy assessments, plans, and services.
• Schedule appointments—coordinate with field teams, manage calendars, and ensure timely service delivery for assessments, installations, and maintenance.
• Document interactions—capture detailed notes in brighthush while speaking, ensuring data integrity, compliance, and a single source of truth.
• Maintain high call quality standards—adhere to scripts, follow up on escalations, and continuously improve the customer experience.
• Collaborate across departments—work with sales, operations, technical support, and marketing to align on customer needs, service updates, and product launches.
• Analyze performance metrics—track call volume, resolution time, and customer satisfaction scores to identify improvement opportunities and drive operational excellence.
• Participate in continuous improvement initiatives—contribute ideas to refine processes, enhance scripts, and elevate service quality.
• Support onboarding of new team members—share best practices, mentor peers, and help maintain high performance standards across the squad.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years in a high‑volume customer service, call center, inside sales, scheduling, or intake role.
• Proficient computer skills—comfortable navigating multiple applications simultaneously.
• Strong verbal and written communication skills; ability to document while speaking.
• Reliable attendance and punctuality—critical for maintaining service levels.
• Dedicated remote workspace with high‑speed internet and a quiet environment.
• Basic understanding of CRM systems and call‑center platforms.
• High emotional intelligence and a customer‑centric mindset.

Preferred Qualifications

• Experience using brighthush and brighthush (or similar CRM and call‑center platforms).
• Background in utilities, energy, or related industries.
• Knowledge of scheduling software and calendar management.
• Previous experience in a remote or hybrid work setting.
• Certifications in customer service, call‑center operations, or related fields.
• Experience with data analytics tools or reporting dashboards.

Core Skills & Competencies

• Communication Excellence—clear, concise, and empathetic communication with customers and teammates.
• Multitasking & Time Management—juggling multiple calls, data entry, and scheduling without compromising quality.
• Problem‑Solving Mindset—quickly diagnosing issues and providing effective solutions.
• Attention to Detail—accurate data capture and adherence to compliance standards.
• Tech Savvy—ability to learn new tools and adapt to evolving technology stacks.
• Team Collaboration—working cross‑functionally to achieve shared goals.
• Adaptability—thriving in a fast‑paced, data‑driven environment.
• Customer‑First Attitude—always prioritizing the customer’s experience and satisfaction.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the energy industry itself. We offer a clear roadmap for advancement, continuous learning, and skill diversification.

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on brighthush, brighthush, and industry best practices.
• Clear promotion tracks—from Customer Intake Associate to Senior Intake Specialist, Team Lead, or Operations Manager.
• Access to professional development courses, certifications, and conferences.
• Opportunities to cross‑train in sales, technical support, or project management.
• Annual performance reviews with personalized development plans.
• Leadership shadowing programs for high‑potential employees.

Work Environment & Culture

Remote Flexibility – Work from anywhere in the U.S. (Massachusetts, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont). Team Spirit – Weekly virtual huddles, monthly town halls, and quarterly virtual retreats keep the community vibrant. Inclusive Values – Diversity, equity, and inclusion are woven into every policy and practice. Work‑Life Balance – Flexible scheduling, generous paid time off, and a focus on mental health ensure you thrive both professionally and personally. Innovation Hub – A culture that encourages experimentation, rapid prototyping, and data‑driven decision making. Recognition & Celebration – Peer‑to‑peer shout‑outs, quarterly awards, and spot bonuses celebrate everyday wins.

Compensation & Benefits

• Competitive Salary – $39,520 per year, commensurate with experience and performance.
• 401(k) Matching – 4% company match to help you build a secure financial future.
• Health & Wellness – Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Paid Time Off – Generous PTO, sick leave, and paid holidays.
• Retirement Plan – Access to a 401(k) plan with company contributions.
• Professional Growth – Reimbursement for certifications, courses, and industry conferences.
• Employee Recognition—Quarterly awards, spot bonuses, and peer‑to‑peer recognition programs.
• Technology Allowance—Home office stipend to equip you with the best tools.
• Wellness Programs—Mental health resources, virtual fitness classes, and mindfulness sessions.

How to Apply

Ready to make a difference in the energy sector while enjoying the flexibility of remote work? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can help us elevate customer experiences across the nation.

Apply to this Remote Customer Intake & Scheduling Specialist Position at brighthush

Final Thoughts

At brighthush, we’re not just filling a role—we’re building a community of dedicated professionals who are passionate about delivering exceptional customer service in the utilities industry. If you thrive in a fast‑paced, data‑driven environment and want to grow your career while working from home, we want to hear from you. Join us and help shape the future of energy service—one call, one appointment, one satisfied customer at a time.

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