Senior Remote Customer Relationship Manager – Retail Sales & Account Growth Specialist (Hybrid) – Champion Brand Visibility, Drive Revenue Growth, and Shape the Future of Retail at brighthush

About brighthush

brighthush is not just a name in the retail and consumer goods arena – it’s a movement. With a global footprint that spans omnichannel retail, digital strategy, and data‑driven insights, brighthush empowers brands to secure shelf space, drive in‑store visibility, and outperform competitors both online and offline. Our team of over 20,000 dedicated professionals thrives on innovation, integrity, and a relentless focus on delivering measurable results for our clients, partners, and customers.

At brighthush, we believe that success starts with people. We cultivate a culture where every associate is encouraged to think strategically, communicate proactively, and take ownership of their impact. Whether you’re working from home or in our modern, collaborative office spaces, you’ll find a supportive environment that values work‑life balance, continuous learning, and career advancement.

Position Overview

The Senior Remote Customer Relationship Manager – Retail Sales & Account Growth Specialist is a pivotal role that blends strategic vision with hands‑on execution. As the primary virtual sales contact for a portfolio of independent retailers, you will drive brand visibility, secure new shelf space, and generate incremental revenue for our retail partners. This hybrid position offers the flexibility of remote work while ensuring regular in‑office collaboration to foster teamwork and innovation.

Why This Role Matters

In today’s fast‑moving retail landscape, the ability to build strong, data‑driven relationships with retailers is essential. Your expertise will directly influence how our clients’ products are positioned, promoted, and sold across thousands of stores worldwide. By mastering the art of account growth, you’ll help shape the future of retail and create lasting value for both brighthush and its partners.

Key Responsibilities

• Account Management & Growth: Own a portfolio of independent retailer accounts, driving revenue through strategic outreach, promotional programs, and new item placement. Develop account plans that align with both retailer goals and brighthush’s strategic objectives.
• Outbound Sales & Relationship Building: Conduct outbound sales calls, video meetings, and email campaigns to engage retailer buyers, store managers, and decision‑makers. Build rapport virtually and maintain a high level of engagement throughout the sales cycle.
• Promotional Execution: Sell and coordinate promotional programs, display opportunities, and temporary price reduction (TPR) initiatives that boost sales velocity. Work closely with marketing and product teams to design compelling in‑store activations.
• Data Analysis & Opportunity Identification: Review distributor reports, sales data, and market trends to uncover gaps, prioritize opportunities, and craft account‑specific growth strategies. Translate data into actionable insights that drive decision‑making.
• Collaboration & Cross‑Functional Alignment: Work closely with the Virtual Sales Customer Manager, marketing, product, and analytics teams to align on objectives and deliver cohesive solutions. Serve as the bridge between retailer needs and internal capabilities.
• Performance Tracking & Reporting: Maintain accurate records of customer interactions, sales activities, and business results using brighthush’s CRM and analytics tools. Prepare regular performance dashboards for senior leadership.
• Feedback Loop: Communicate customer insights, competitive activity, and market trends to senior management and client partners to inform strategy. Advocate for retailer needs within the organization.
• Goal Setting & Review: Establish performance goals, track progress, and conduct regular reviews with the Virtual Customer Manager to ensure continuous improvement. Use data to refine tactics and exceed targets.
• Training & Knowledge Sharing: Mentor junior team members and share best practices across the sales organization. Stay current on industry trends and share insights with peers.
• Compliance & Ethical Standards: Ensure all sales activities comply with company policies, industry regulations, and ethical standards. Maintain a high level of professionalism in all interactions.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
• Proven track record in sales, account management, customer service, or telesales within the retail or consumer goods sector.
• Strong phone‑based selling skills and the ability to build rapport virtually.
• Proficiency in Microsoft Outlook, Excel, and CRM platforms (e.g., Salesforce, HubSpot).
• Analytical mindset with the ability to interpret sales data and identify growth opportunities.
• Self‑motivated, highly organized, and adept at managing multiple priorities in a fast‑paced environment.
• Dedicated home office setup with reliable high‑speed internet and a quiet workspace.

Preferred Qualifications

• Experience working with natural product brands, distributor sales, or retail account management.
• Familiarity with promotional execution, temporary price reduction strategies, and in‑store display planning.
• Knowledge of retail analytics tools (e.g., Nielsen, IRI) and sales forecasting techniques.
• Prior experience in a hybrid or remote sales environment, demonstrating adaptability and self‑direction.
• Experience managing a diverse portfolio of retailers across multiple regions.

Skills & Competencies

• Exceptional communication and interpersonal skills, both written and verbal.
• Strategic thinking and problem‑solving abilities that translate data into actionable plans.
• Data‑driven decision making with a strong analytical mindset.
• Adaptability to evolving market conditions and customer needs.
• Team collaboration and cross‑functional coordination.
• High level of professionalism, integrity, and ethical conduct.
• Proficiency in using sales enablement tools and virtual collaboration platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Regular training on advanced sales techniques, product knowledge, and industry trends.
• Clear pathways to advance into senior account management, sales leadership, or strategic partnership roles.
• Participation in cross‑functional projects that broaden your skill set and increase your visibility across the organization.
• Access to industry conferences, webinars, and networking events to stay ahead of market shifts.
• Internal knowledge‑sharing sessions where you can present case studies and best practices.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our hybrid model blends the flexibility of remote work with the camaraderie of in‑office collaboration. You’ll enjoy:

• Modern, well‑equipped office spaces on Tuesdays, Wednesdays, and Thursdays.
• Regular virtual team huddles, brainstorming sessions, and knowledge‑sharing forums.
• A culture that celebrates data‑backed successes and continuous improvement.
• Commitment to diversity, equity, and inclusion across all levels.
• Employee wellness programs, flexible scheduling, and generous paid time off.
• Community outreach initiatives that allow you to give back to the local and global communities.

Compensation & Benefits

While the exact salary range for this role is competitive and commensurate with experience, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match to secure your future.
• Paid time off, holidays, and sick leave to support work‑life balance.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and wellness resources, including mental health support.
• Flexible work arrangements and remote‑work support, including home‑office equipment allowance.
• Performance‑based bonuses and incentive programs aligned with company and individual goals.

Why Join brighthush?

When you join brighthush, you become part of a community that values strategic thinking, proactive communication, and a commitment to sales excellence. You’ll have the chance to:

• Drive tangible revenue growth for leading brands across a global retail network.
• Build lasting relationships with retailers and industry stakeholders.
• Leverage cutting‑edge technology and data analytics to inform strategy and deliver measurable results.
• Grow your career in a supportive, high‑performance environment that rewards initiative.
• Make a real impact on the retail experience for consumers worldwide.
• Participate in a culture that celebrates innovation, diversity, and continuous learning.

Apply Today

Ready to take the next step in your sales career? If you’re passionate about building relationships, driving growth, and delivering results in a hybrid setting, we want to hear from you. Apply now to become the Senior Remote Customer Relationship Manager – Retail Sales & Account Growth Specialist at brighthush and help shape the future of retail.

For any accommodation requests, please email [email protected] with “Applicant Accommodation” in the subject line. All applicants will be considered in accordance with brighthush’s equal opportunity policies.

We look forward to welcoming you to the brighthush family!