Senior Remote Customer Service Engineer – Lead Imaging Equipment Support, Training & Maintenance Specialist for CT, MRI, X‑Ray Systems (Full‑Time, USA)

About brighthush

brighthush is a global pioneer in medical imaging, delivering cutting‑edge diagnostic solutions that transform patient care worldwide. Our portfolio spans high‑performance CT, MRI, and X‑ray systems that empower clinicians to make faster, more accurate diagnoses while simultaneously reducing operational costs. By marrying advanced engineering with intuitive user interfaces, we enable hospitals, clinics, and imaging centers to deliver life‑saving care with confidence and precision.

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our most valuable asset: our people. Through structured mentorship, continuous learning programs, and cross‑functional project opportunities, we cultivate a culture of excellence, curiosity, and collaboration. Whether you’re troubleshooting a complex imaging system or shaping the next generation of diagnostic tools, you’ll find a supportive environment that rewards innovation and drives impact.

Why brighthush?

• Global Impact – Your work directly influences patient outcomes across the globe.
• Innovation‑Driven – Join a team that pushes the boundaries of imaging technology.
• Career Growth – Structured learning paths and leadership opportunities accelerate your professional trajectory.
• Work‑Life Balance – Fully remote flexibility, generous PTO, and wellness resources keep you energized and focused.

Role Overview

We are seeking a seasoned Senior Remote Customer Service Engineer to become the technical champion for our CT, MRI, and X‑ray equipment. In this role, you will provide on‑site support, training, and preventive maintenance to customers across the United States, ensuring that imaging systems operate at peak performance and reliability. Your expertise will directly influence patient outcomes by minimizing downtime and maximizing diagnostic accuracy.

Key highlights of the position:

• Fully remote with the flexibility to work from anywhere in the USA (Southern Nevada preferred for logistical reasons)
• Field‑based customer engagement: installation, troubleshooting, preventive maintenance, and repair of high‑end imaging equipment
• Financial stewardship of your territory: manage revenue, expenses, and inventory to meet or exceed budget targets
• Mentorship of junior Customer Service Engineers, fostering a culture of knowledge sharing and professional growth
• Opportunity to shape the future of imaging technology through continuous improvement initiatives and product feedback loops

Key Responsibilities

• Field Service Excellence: Install, troubleshoot, service, maintain, and repair CT, MRI, and X‑ray systems at customer sites, ensuring minimal downtime and optimal performance.
• Operator Training & Support: Deliver comprehensive training sessions to clinical staff, enabling them to operate equipment safely and efficiently. Provide ongoing support and documentation to reinforce best practices.
• Financial Management: Monitor and manage territory financials, including revenue generation, expense control, and inventory levels. Use data analytics to forecast needs and identify cost‑saving opportunities.
• Compliance & Documentation: Maintain rigorous records of tool and test equipment calibration, expiration dates, and usage logs in the eFSR system. Ensure all field activities comply with regulatory standards and internal quality guidelines.
• Customer Relationship Building: Establish and nurture strong, professional relationships with customers and internal stakeholders. Act as the primary point of contact for technical inquiries and service requests.
• Mentorship & Leadership: Coach and mentor junior Customer Service Engineers, sharing expertise on troubleshooting, system upgrades, and customer engagement strategies.
• Continuous Improvement: Participate in product improvement initiatives by providing field feedback, identifying recurring issues, and collaborating with engineering and product teams to develop solutions.
• Travel & Logistics: Plan and execute travel itineraries efficiently, ensuring timely arrival at customer sites while maintaining a healthy work‑life balance.
• Safety & Risk Management: Adhere to all safety protocols and risk management guidelines when working with high‑voltage, magnetic, and radiation‑exposed equipment.

Essential Qualifications

• Minimum of 5 years of experience in a field service role for medical imaging equipment (CT, MRI, or X‑ray systems).
• Strong background in performing preventive maintenance, repairs, and system modifications with minimal supervision.
• Proficiency in using electronic and mechanical test equipment, including oscilloscopes, multimeters, and calibration tools.
• Hands‑on experience with electronics, hydraulic, and pneumatic systems commonly found in imaging equipment.
• Excellent written and verbal communication skills, with the ability to translate complex technical information into clear, actionable guidance for operators.
• Valid driver’s license and a clean driving record, as travel to customer sites is required.
• Proficiency with network applications and tools such as eVO, mButler, MS Office Suite, Concur, and the NAM Customer Service website.
• Strong analytical skills, with the ability to interpret schematics, block diagrams, and functional descriptions to diagnose and resolve issues.
• Demonstrated ability to manage multiple service calls simultaneously while maintaining high customer satisfaction.

Preferred Qualifications

• Background in Biomedical Engineering, Electrical Engineering, Computer Technology, or a related field.
• Experience managing territory financial performance, including revenue forecasting and expense control.
• Previous mentorship or leadership experience within a technical service team.
• Knowledge of regulatory compliance standards for medical devices (e.g., FDA, ISO 13485).
• Familiarity with cloud‑based service platforms and remote diagnostics tools.
• Experience with advanced imaging software and firmware updates.

Skills & Competencies

• Technical Troubleshooting – Rapidly diagnose and resolve complex hardware and software issues.
• Customer‑Centric Mindset – Deliver exceptional service that exceeds customer expectations.
• Project Management – Plan and execute service projects within defined timelines and budgets.
• Adaptability – Thrive in a fast‑moving environment with evolving technologies and customer needs.
• Team Collaboration – Work effectively with cross‑functional teams, including engineering, sales, and support.
• Continuous Learning – Stay current with industry trends, emerging technologies, and best practices.
• Data‑Driven Decision Making – Leverage analytics to inform service strategies and financial outcomes.
• Safety Leadership – Champion safety protocols and risk mitigation in all field activities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. You will have access to:

• Structured mentorship programs that pair you with senior engineers and product experts.
• Technical certification tracks in imaging modalities, network diagnostics, and advanced repair techniques.
• Cross‑functional project assignments that broaden your skill set beyond field service.
• Annual performance reviews that align your goals with company objectives and identify growth pathways.
• Opportunities to contribute to product development, influencing the next generation of imaging solutions.
• Access to industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Internal knowledge‑sharing platforms where you can publish case studies and best‑practice guides.

Work Environment & Company Culture

brighthush fosters a culture of innovation, inclusivity, and work‑life balance. Key aspects of our environment include:

• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant virtual community.
• Collaborative Spirit: Regular virtual town halls, team‑building events, and knowledge‑sharing sessions keep everyone aligned.
• Employee Well‑Being: Comprehensive health plans, mental health resources, and wellness programs support your overall well‑being.
• Recognition & Rewards: Celebrate achievements through peer recognition, performance bonuses, and spot awards.
• Diversity & Inclusion: We value diverse perspectives and are committed to creating an inclusive workplace where everyone can thrive.
• Innovation Labs: Participate in hackathons and innovation challenges to prototype new solutions.
• Community Impact: Engage in volunteer initiatives and partnerships that give back to the communities we serve.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior field service engineers.
• Performance‑based bonuses tied to territory financial metrics and customer satisfaction scores.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for certifications, conferences, and training courses.
• Flexible work schedule and remote work stipend to support home office setup.
• Employee assistance program and mental health support.
• Annual wellness stipend and access to fitness resources.

How to Apply

Ready to take the next step in your career and join a team that is redefining medical imaging? Submit your application through our career portal or click the link below to explore this opportunity further.

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