Seasoned Remote Customer Support Representative – Dental Insurance & Claims Specialist – 6‑Month Contract – Elevate Member Experience at brighthush

About brighthush

brighthush is a global trailblazer in health and dental solutions, serving millions of members across continents with innovative benefits, cutting‑edge technology, and a relentless focus on quality care. Our mission is simple yet powerful: to empower people to smile brighter by delivering seamless, personalized support that bridges the gap between members, providers, and the products that keep oral health thriving. With a culture rooted in integrity, collaboration, and continuous improvement, brighthush invites professionals who are passionate about making a tangible difference in people’s lives.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in the relationships we build—both with our customers and with one another. As a Remote Customer Support Representative, you’ll become an integral part of our Dental Global Customer Solutions (GCS) team, ensuring that every member and provider receives the highest level of service. You’ll work alongside passionate colleagues, leverage cutting‑edge technology, and enjoy a flexible schedule that respects your work‑life balance.

Key Responsibilities

• Customer Interaction: Respond to inbound dental insurance inquiries via phone, email, and live chat, delivering clear, courteous, and accurate information that reflects brighthush’s commitment to excellence.
• Issue Resolution: Investigate and resolve member and provider questions related to coverage, claims, benefits, and policy details, ensuring a seamless experience that keeps members smiling.
• Data Management: Efficiently process transactions, update policy information, and refer complex requests to the appropriate internal teams while maintaining meticulous records.
• System Navigation: Master multiple electronic platforms—including Salesforce, Microsoft Office Suite, and proprietary brighthush tools—to provide integrated solutions and real‑time updates.
• Quality Assurance: Maintain high standards of professionalism, empathy, and accuracy in every interaction, contributing to continuous improvement initiatives and quality metrics.
• Team Collaboration: Participate in monthly virtual engagement sessions and an 8‑week on‑site training program to build relationships, share best practices, and stay aligned with company goals.
• Shift Flexibility: Adapt to a range of shift schedules (8:00 AM–11:00 PM EST) to meet business needs while maintaining a healthy work‑life balance.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year experience in a remote call‑center customer service role, preferably within the insurance or dental industry.
• Reliable high‑speed wired Ethernet connection (100 Mbps download, 20 Mbps upload); Wi‑Fi not acceptable for this role.
• Proficiency navigating multiple computer monitors and applications simultaneously (Salesforce, Word, Excel, Outlook).
• Strong verbal and written communication skills, with a genuine desire to help and empathize.
• Ability to work independently while maintaining a high level of accountability and teamwork.

Preferred Qualifications

• 2+ years of call‑center or customer service experience, preferably in the insurance or dental industry.
• Experience handling dental or other types of insurance products.
• Prior exposure to a dental office environment.
• Advanced keyboard and typing skills (fast and accurate).
• Familiarity with Salesforce or similar CRM platforms.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment.

Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first, anticipating needs and exceeding expectations.
• Problem‑Solving: Analyze complex issues, identify root causes, and propose effective solutions quickly.
• Communication: Articulate information clearly, both verbally and in writing, while actively listening.
• Adaptability: Thrive in a dynamic environment, adjusting to new processes, tools, and customer demands.
• Team Player: Collaborate across departments, share knowledge, and contribute to a positive workplace culture.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity during varied shift schedules.

Career Growth & Learning Opportunities

At brighthush, your career path is as unique as you are. As a Remote Customer Support Representative, you’ll gain:

• Hands‑on experience with industry‑leading technology platforms.
• Mentorship from seasoned professionals in the dental and insurance sectors.
• Access to continuous learning resources, including webinars, e‑learning modules, and certification programs.
• Clear pathways to advance into senior support roles, team leadership, or specialized product expertise.
• Opportunities to contribute to cross‑functional projects that shape the future of customer experience at brighthush.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and forward‑thinking culture. Key highlights include:

• Remote‑first approach with optional on‑site training and engagement days.
• Transparent communication channels—weekly town halls, open‑door leadership, and real‑time feedback.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Employee wellness initiatives—mental health resources, flexible scheduling, and wellness stipends.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation & Perks

While specific figures may vary based on location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Professional development budget and tuition reimbursement.
• Employee assistance program (EAP) and mental health support.
• Flexible work schedule and remote work options.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush family. We look forward to learning how your skills and passion align with our mission to deliver world‑class dental support.

Apply to brighthush

Closing

At brighthush, we’re more than a company—we’re a community dedicated to empowering people through superior dental benefits and compassionate service. If you’re a motivated, customer‑focused professional eager to grow in a supportive, innovative environment, we invite you to apply today. Join us in shaping the future of dental care and making a lasting impact on the lives of our members.