Senior Remote Customer Service & Market Research Specialist – Product Feedback Analyst & Consumer Insight Champion Driving Innovation in Consumer Goods at brighthush

About brighthush

In a world where consumers demand instant gratification, authenticity, and hyper‑personalized experiences, brighthush is the catalyst that turns those expectations into tangible product advantages. We are a data‑driven, research‑centric organization that transforms raw consumer voices into actionable insights, shaping the next generation of lifestyle, wellness, tech, and home products. Our mission is simple yet powerful: empower brands to create experiences that resonate, delight, and inspire. If you are a seasoned customer service professional with a passion for market research, this role offers you the chance to influence product development from the comfort of your own home while working alongside a vibrant, data‑driven team.

Why Join brighthush?

• Flexibility – Work from anywhere, on a schedule that fits your life.
• Impact – Your insights directly inform product design, launch strategy, and customer experience.
• Growth – Continuous learning, mentorship, and clear career pathways within a fast‑growing organization.
• Community – Collaborate with diverse researchers, analysts, and product managers who value transparency and creativity.
• Rewards – Competitive compensation, performance bonuses, and a comprehensive benefits package.
• Diversity & Inclusion – A culture that celebrates different perspectives and promotes equal opportunity.
• Sustainability Commitment – We embed eco‑friendly practices into our research and product development cycles.

Key Responsibilities

As a Remote Customer Service & Market Research Specialist at brighthush, you will be the frontline of our consumer insight program. Your daily tasks will include:

• Conducting structured interviews and focus groups with consumers to gather qualitative insights, ensuring a diverse and representative sample.
• Evaluating new products and prototypes, providing honest, data‑rich feedback that drives iterative improvements.
• Documenting findings in clear, concise reports for internal stakeholders, translating complex data into actionable recommendations.
• Maintaining a high level of customer satisfaction by responding promptly to inquiries and concerns, and turning feedback into process enhancements.
• Collaborating with cross‑functional teams (Marketing, Product Development, Data Analytics) to translate insights into tangible product features and marketing messages.
• Tracking and reporting on key metrics such as response time, satisfaction scores, and engagement rates to continuously refine service quality.
• Participating in continuous improvement initiatives to refine research methodologies, tools, and workflows.
• Managing a portfolio of consumer research projects, ensuring deadlines are met and deliverables exceed expectations.
• Acting as a liaison between the research team and product development, ensuring that consumer insights are embedded into every stage of the product lifecycle.
• Staying current on industry trends, emerging research techniques, and new technologies that can enhance the quality and speed of our insights.
• Mentoring junior researchers and customer service agents, fostering a culture of curiosity and analytical rigor.
• Contributing to the development of research playbooks, best‑practice guides, and training materials for the broader organization.
• Representing brighthush at external events, webinars, and industry panels to showcase our research capabilities.

Essential Qualifications

We’re looking for candidates who bring a blend of customer‑centric mindset and analytical rigor:

• High school diploma or equivalent; Bachelor’s degree in Communications, Marketing, Psychology, or a related field preferred.
• Minimum of 2 years experience in customer service, market research, or a related role.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with research tools such as Qualtrics, SurveyMonkey, or similar platforms.
• Experience analyzing qualitative data and synthesizing findings into actionable insights.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Proactive problem‑solving attitude and a passion for continuous improvement.
• Comfortable with remote collaboration tools (Slack, Miro, Asana) and virtual meeting etiquette.
• Basic understanding of data visualization tools (Tableau, Power BI) is a plus.
• Experience with CRM systems (Salesforce, HubSpot) to track customer interactions.

Preferred Qualifications

• Advanced degree (Master’s) in Market Research, Consumer Psychology, or a related discipline.
• Experience with statistical analysis software (SPSS, R, or Python) to support quantitative research.
• Background in the consumer goods or lifestyle sectors, with familiarity of product development cycles.
• Familiarity with agile product development cycles and sprint planning.
• Track record of leading cross‑functional initiatives that resulted in measurable business impact.
• Published research findings or case studies demonstrating influence on product strategy.
• Experience with ethnographic research methods and field studies.
• Knowledge of emerging technologies such as AI‑driven sentiment analysis or virtual reality testing.

Skills & Competencies

• Customer‑First Mindset – Empathy, active listening, and a genuine desire to solve consumer pain points.
• Analytical Thinking – Ability to dissect complex data sets and uncover hidden patterns.
• Communication Excellence – Clear, concise, and persuasive written and verbal communication.
• Collaboration & Influence – Comfortable working with diverse teams and influencing decision makers.
• Adaptability – Thrive in a fast‑paced, evolving environment and pivot quickly when priorities shift.
• Tech Savvy – Comfortable using CRM systems, research platforms, and collaboration tools.
• Project Management – Ability to plan, execute, and deliver research projects on time and within scope.
• Data Storytelling – Translate data into compelling narratives that drive action.
• Continuous Learning – Eagerness to stay updated on industry trends, new methodologies, and emerging tools.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a partnership. As a Remote Customer Service & Market Research Specialist, you will have access to:

• Mentorship from senior researchers and product leaders who guide your career trajectory.
• Regular training sessions on the latest research methodologies, data analytics tools, and industry trends.
• Opportunities to lead larger research initiatives or transition into product strategy, data science, or innovation roles.
• Participation in cross‑departmental projects that broaden your skill set and visibility across the organization.
• Access to a curated library of industry reports, webinars, and conferences, plus a stipend for external learning.
• Annual performance reviews that align your goals with the company’s strategic priorities.
• Clear promotion pathways: from Specialist to Senior Specialist, Lead Specialist, and eventually to Manager or Director roles.
• Leadership development programs for high‑potential employees.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and creativity. Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual town halls and team check‑ins that keep everyone aligned.
• Open‑door communication channels with leadership, fostering a culture of feedback and continuous improvement.
• Collaborative tools like Slack, Miro, and Asana that keep projects moving smoothly.
• A culture that celebrates experimentation, learning from failure, and celebrating wins together.
• Regular virtual coffee breaks and informal meet‑ups to build camaraderie across time zones.
• Inclusive policies that support flexible work arrangements, parental leave, and mental health days.
• Annual virtual or in‑person retreats that strengthen relationships and celebrate achievements.
• Community initiatives such as volunteer days, sustainability projects, and diversity hackathons.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance with flexible plans.
• Flexible paid time off and a holiday schedule that respects personal commitments.
• Professional development stipend to support courses, certifications, and conferences.
• Equity or stock‑option opportunities for eligible employees, aligning your success with the company’s growth.
• Wellness programs, including virtual fitness classes, mental health resources, and mindfulness sessions.
• Access to a digital library of industry publications, podcasts, and research journals.
• Annual team‑building retreats (virtual or in‑person) to strengthen relationships and celebrate achievements.
• Home office stipend to set up a productive remote workspace.
• Employee assistance program (EAP) for confidential counseling and support.
• Retirement savings plan with company match.

How to Apply

If you’re ready to bring your customer service expertise and research passion to a company that values insight‑driven innovation, we’d love to hear from you. Submit your resume, a brief cover letter outlining your relevant experience, and any portfolio pieces or case studies that showcase your research impact. Let’s shape the future of consumer goods together at brighthush.