Senior Remote Customer Service & Sales Specialist – Nationwide Contact Center Representative Driving Revenue Growth & Exceptional Support at brighthush

About brighthush

brighthush is a global trailblazer in customer experience and digital transformation, delivering world‑class contact center solutions to Fortune 500 brands, mid‑market enterprises, and public sector organizations. With a presence in North America, South America, Europe, Asia, and Africa, we empower our clients to achieve operational excellence, customer delight, and measurable ROI through innovative technology, data‑driven insights, and a culture of continuous improvement.

At brighthush, we believe that every interaction is an opportunity to create lasting value—for our customers, our partners, and our people. Our mission is to transform the way businesses connect with their audiences, and our vision is to be the most trusted partner for customer experience worldwide. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive, and growth‑oriented environment where your contributions are recognized, rewarded, and celebrated.

Why brighthush?

Working at brighthush means joining a forward‑thinking organization that places people at the heart of everything we do. We invest in cutting‑edge technology, provide a flexible remote work model, and foster a culture of collaboration, innovation, and continuous learning. If you thrive in a fast‑paced environment, love solving problems, and want to help shape the future of customer experience, brighthush is the place for you.

Key Responsibilities

As a Remote Customer Service & Sales Specialist, you will be the frontline ambassador for brighthush’s clients, delivering exceptional service and driving revenue growth through upsell and cross‑sell initiatives. Your day‑to‑day activities will include:

• Customer Engagement: Handle an average of 60–80 inbound calls per day, listening actively to understand customer needs, and resolving issues with empathy and professionalism.
• Account Management: Use our state‑of‑the‑art CRM and ticketing systems to update account information, process transactions, and document interactions accurately.
• Sales Enablement: Identify and seize opportunities to upsell or cross‑sell products and services, meeting or exceeding monthly sales targets.
• Product Education: Explain and position brighthush’s solutions—such as automated contact center platforms, digital experience tools, and workforce optimization services—to customers in a clear, compelling manner.
• Escalation Management: Escalate complex or dissatisfied cases to the appropriate managerial or technical teams, ensuring a smooth handoff and timely resolution.
• First‑Call Resolution: Strive to resolve the majority of customer inquiries on the first call through effective problem‑solving and knowledge application.
• Continuous Improvement: Participate in quality assurance reviews, share best practices, and contribute to process enhancements that elevate the customer experience.
• Data‑Driven Insight: Track and analyze key performance indicators (KPIs) such as CSAT, NPS, FCR, and sales conversion rates to identify trends and recommend actionable improvements.
• Team Collaboration: Work closely with cross‑functional teams—including sales, technical support, and product development—to ensure a seamless customer journey.

Essential Qualifications

• Minimum age 18 years and a high school diploma or equivalent.
• Excellent written and oral communication skills, with the ability to convey complex information clearly and concisely.
• Typing speed of 20+ words per minute with high accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and familiarity with Windows operating systems.
• Strong organizational skills, capable of managing multiple tasks simultaneously while maintaining focus.
• Demonstrated ability to troubleshoot, evaluate, and follow up on customer issues.
• Conflict resolution, negotiation, and problem‑solving aptitude.
• Customer‑service orientation: empathetic, responsive, patient, and conscientious.
• Self‑management and time‑management skills, with a proven track record of reliability and punctuality.
• Team orientation and the ability to build positive relationships with colleagues and customers alike.
• Comfortable working in a fast‑paced, dynamic environment where change and ambiguity are common.

Preferred Qualifications

• Prior experience in a contact center or customer support role, preferably in a remote setting.
• Experience with call‑center software such as Genesys, Five9, or similar platforms.
• Basic understanding of sales principles and experience meeting or exceeding sales targets.
• Knowledge of customer experience metrics (CSAT, NPS, FCR) and the ability to use data to drive improvements.
• Multilingual abilities or experience serving a diverse customer base.
• Background in technology, telecommunications, or related fields.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication.
• Technical Proficiency: Comfortable navigating multiple software applications and quickly learning new tools.
• Analytical Thinking: Ability to assess situations, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a constantly evolving environment, embracing new processes and technologies.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting customer relationships.
• Team Collaboration: Work effectively with cross‑functional teams, sharing insights and supporting collective success.
• Resilience: Maintain composure under pressure, turning challenges into opportunities for growth.

Career Growth & Development

At brighthush, we invest heavily in our people. From day one, you will receive comprehensive onboarding and ongoing training that covers product knowledge, customer service excellence, and sales techniques. Our learning pathways are designed to:

• Equip you with the skills to advance from a Remote Customer Service Agent to a Senior Agent, Team Lead, or Manager.
• Provide access to industry certifications, such as Certified Customer Experience Professional (CCXP) or Salesforce Administrator.
• Offer mentorship programs pairing you with seasoned leaders who will guide your career trajectory.
• Encourage participation in cross‑functional projects, giving you exposure to new business areas and technologies.
• Support continuous learning through e‑learning platforms, webinars, and in‑house workshops.
• Provide regular career coaching sessions to help you set and achieve professional goals.

Work Environment & Culture

brighthush’s remote work model empowers you to create a productive, comfortable workspace that suits your lifestyle. We provide:

• High‑speed internet stipend and a fully equipped home office kit (monitor, headset, ergonomic chair).
• Flexible scheduling options, including core hours and shift flexibility to accommodate different time zones.
• A vibrant virtual community with monthly team events, virtual coffee breaks, and recognition programs.
• A culture that values diversity, equity, and inclusion, ensuring every voice is heard and respected.
• Regular feedback loops and performance reviews that focus on growth, not just metrics.
• Access to a digital collaboration hub where you can share ideas, celebrate wins, and stay connected with teammates worldwide.

Compensation & Benefits

We believe in rewarding hard work and dedication. While specific compensation varies by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays.
• Health & Wellness: Full‑time employees receive supplemental health coverage through Blue Cross, along with dental and vision plans.
• Life & Supplemental Insurance: Life insurance, accident, and critical illness coverage to protect you and your loved ones.
• Retirement Plans: 401(k) with company match to help you plan for the future.
• Professional Development: Paid training, tuition reimbursement, and conference attendance.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Wellness Initiatives: Access to fitness apps, mindfulness resources, and wellness challenges.
• Technology Stipend: Annual allowance to upgrade your home office equipment.

How to Apply

If you are ready to join a forward‑thinking organization that values your contributions, supports your growth, and offers a flexible, remote work environment, we encourage you to apply today. Bring your passion for customer service, your drive to succeed, and your commitment to excellence to brighthush.