Senior Remote Customer Service Scheduler & Office Administrator – Expert Home Inspection Scheduler & Client Relations Specialist at brighthush – Championing Exceptional Client Experience, Operational Excellence, Seamless Scheduling, and Continuous Improvement

About brighthush

For more than 28 years, brighthush has stood at the forefront of the home‑inspection industry, serving homeowners, real‑estate professionals, and investors across the Greater Cincinnati region and beyond. Our reputation is built on meticulous inspections, crystal‑clear communication, and an unwavering customer‑first mindset. We empower our clients to make confident, informed decisions, protecting their most valuable investment with expert inspections and a service experience that feels personal, reliable, and always exceeds expectations.

Why Join brighthush?

At brighthush, the first conversation with a client sets the tone for the entire journey. We’re not just a service provider; we’re a partner who walks every step of the home‑ownership process with our clients. By joining our remote‑first team, you’ll enjoy the flexibility to work from anywhere while staying connected to a vibrant, collaborative culture that values innovation, integrity, and continuous improvement. Our people are the heart of our success, and we invest heavily in their growth, well‑being, and professional fulfillment.

Role Overview

As the Senior Remote Customer Service Scheduler & Office Administrator, you will be the linchpin that turns a simple inquiry into a lasting relationship. Your blend of administrative precision and genuine customer care will ensure that every call, email, or text is answered with professionalism, warmth, and a clear path forward. You’ll go beyond scheduling; you’ll build confidence, foster trust, and create a seamless experience that keeps clients coming back and referring others. This role is pivotal to our operational excellence and the quality of service that sets brighthush apart in a competitive market.

Key Responsibilities

Client Communication & Relationship Building

• Answer inbound phone calls, emails, texts, and online inquiries with professionalism and warmth.
• Guide homebuyers and Realtors through the inspection scheduling process, explaining packages and additional services.
• Build rapport and provide a caring, professional customer experience that turns first contacts into long‑term relationships.
• Respond promptly to customer questions and concerns, ensuring no query goes unanswered.
• Document all interactions in the CRM to maintain a single source of truth for every client.
• Follow up on pending inquiries to close the loop and confirm satisfaction.
• Escalate complex issues to the appropriate team members while keeping the client informed.

Scheduling & Coordination

• Schedule and confirm inspection appointments, ensuring optimal use of inspector time and client convenience.
• Coordinate inspector availability, daily routes, and travel logistics.
• Manage calendar changes, reschedules, and cancellations with minimal disruption.
• Verify that all inspection details are accurate, complete, and ready for the inspector’s arrival.
• Use data analytics to forecast peak periods and proactively adjust staffing.
• Maintain a real‑time view of the schedule to avoid conflicts and double bookings.
• Collaborate with the operations team to optimize route planning and reduce travel time.

CRM & Administrative Support

• Enter and maintain accurate customer information in our CRM system.
• Update appointment records, notes, and follow‑up tasks.
• Monitor pending opportunities and trigger timely reminders.
• Assist with appointment reminders and communication workflows to keep clients informed.
• Generate weekly reports on scheduling efficiency and client satisfaction.
• Audit data for accuracy and completeness on a regular basis.
• Support the creation of dashboards for senior leadership.

Realtor Relationship Support

• Provide exceptional service to referring real estate agents, ensuring they feel valued and supported.
• Follow established communication standards with Realtor partners to maintain consistency.
• Help strengthen long‑term referral relationships through timely communication and professionalism.
• Collaborate with the sales team to identify upsell opportunities and cross‑sell additional services.
• Maintain a database of Realtor contacts and track engagement history.
• Coordinate joint marketing initiatives and co‑branded events.

What Success Looks Like

• Calls answered promptly and professionally, with a friendly tone.
• High appointment conversion rates and minimal no‑shows.
• Accurate scheduling with minimal errors and efficient use of inspector time.
• Exceptional customer satisfaction scores and positive client feedback.
• Strong communication with clients, Realtors, and inspectors, fostering trust and reliability.
• Positive attitude, ownership of results, and a proactive approach to problem‑solving.
• Consistent achievement of weekly and monthly performance metrics.
• Active participation in continuous improvement initiatives.

Required Qualifications

• 2+ years of customer service, scheduling, inside sales, or call center experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working in multiple software systems simultaneously.
• Reliable internet connection and a dedicated home office environment.
• Professional phone presence and a polished, courteous demeanor.
• Basic understanding of real‑estate terminology and processes is a plus.
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM platforms.
• Ability to work independently and manage self‑directed schedules.

Preferred Qualifications

• Experience in real estate, mortgage, title, insurance, or home services.
• CRM experience (brighthush, Salesforce, HubSpot, or similar).
• Inside sales or appointment‑setting experience.
• Experience working remotely and managing self‑directed schedules.
• Knowledge of scheduling tools such as Calendly, Google Calendar, or Microsoft Outlook.
• Experience with data analytics and reporting tools.
• Previous exposure to the home‑inspection industry.

Essential Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for helping people and a commitment to delivering the best possible experience.
• Communication Excellence: Clear, concise, and empathetic communication across phone, email, and text.
• Time Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment.
• Tech Savvy: Comfortable navigating CRM platforms, scheduling tools, and virtual communication apps.
• Problem‑Solving: Quick thinking, resourcefulness, and a proactive approach to resolving issues before they impact clients.
• Team Collaboration: Strong interpersonal skills and a willingness to support colleagues and cross‑functional teams.
• Adaptability: Comfortable adjusting to changing priorities and evolving client needs.
• Attention to Detail: Meticulous data entry and a commitment to accuracy.
• Resilience: Ability to handle high‑volume periods and maintain composure under pressure.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Comprehensive onboarding and ongoing training programs tailored to your role.
• Access to industry certifications and workshops that enhance your skill set.
• Clear career pathways from Scheduler to Senior Scheduler, Team Lead, or Operations Manager.
• Mentorship from seasoned inspectors and executives who share their expertise.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Opportunities to lead process improvement projects and influence company strategy.
• Cross‑functional exposure to sales, operations, and technology teams.
• Support for pursuing advanced education or certifications.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We provide:

• Flexible scheduling to accommodate your life and peak productivity times.
• Regular virtual team huddles, training sessions, and social events.
• A supportive, inclusive environment where every voice is heard.
• Access to cutting‑edge technology and tools that streamline your workflow.
• Monthly virtual coffee breaks and quarterly virtual retreats to foster team bonding.
• Clear communication channels and a culture of transparency.
• Recognition programs that celebrate individual and team achievements.
• Opportunities to contribute to community outreach and volunteer initiatives.

Compensation & Benefits

We offer a competitive compensation package that rewards performance and dedication:

• Competitive hourly rate based on experience and skill level.
• Performance‑based bonus opportunities tied to appointment conversion and customer satisfaction.
• Paid training and professional development stipend.
• Health, dental, and vision insurance options for full‑time employees.
• 401(k) matching program to help secure your future.
• Paid time off, holidays, and a generous sick leave policy.
• Employee referral bonuses and recognition programs.
• Access to a wellness program and mental health resources.
• Flexible work‑from‑home stipend to support your home office setup.

How to Apply

Ready to bring your expertise to brighthush? Please submit:

• Your resume highlighting relevant experience.
• A short video (2–3 minutes) explaining why you’re the best fit for this role and how you can contribute to our mission.
• Any relevant certifications or references that showcase your customer service excellence.
• A brief cover letter outlining your motivation and what you bring to the team.

Click the link below to apply and join a team that values excellence, integrity, and growth.

Apply To This Job

Join the brighthush Legacy

When you join brighthush, you become part of a legacy of trust and quality. You’ll work alongside passionate professionals who are dedicated to making a difference in people’s lives. Your role will be pivotal in ensuring that every client feels heard, respected, and supported from the first call to the final inspection report. If you’re ready to elevate your career, embrace continuous learning, and contribute to a company that truly cares, we can’t wait to hear from you.