Senior Remote Customer Service Specialist – Automotive Appointment & Client Engagement Lead – Drive Dealer Success, Elevate Customer Loyalty, Accelerate Growth at brighthush

About brighthush

brighthush is the leading catalyst for transformation in the automotive customer experience landscape. With a presence that spans every major dealership across the United States, we empower automotive partners to connect with their customers in ways that were once unimaginable. By blending data‑driven insights, cutting‑edge technology, and an unwavering focus on service excellence, we help dealerships turn every interaction into a lasting relationship.

Our core philosophy is simple: Customer experience is the engine that drives dealership success. From the first phone call to the final service appointment, we ensure that every touchpoint reflects the brand’s promise of quality, reliability, and care.

At brighthush, we celebrate a culture of collaboration, continuous learning, and genuine impact. Whether you’re a seasoned professional or a fresh talent, you’ll find an environment where your passion for service meets the latest in technology and innovation.

Why brighthush is the Right Choice for Your Career

When you join brighthush, you’re not just filling a role—you’re becoming a vital link in a network that drives customer satisfaction and dealership success. Here’s what sets us apart:

• Remote Flexibility: Work from the comfort of your own home with a fully supported home‑office setup.
• Comprehensive Training: No automotive experience? No problem. We’ll equip you with all the knowledge you need to thrive.
• Clear Growth Pathways: From entry‑level support to senior client liaison, we provide transparent advancement opportunities.
• Inclusive Culture: We celebrate diversity, champion equity, and foster an environment where every voice is heard.
• Competitive Perks: Health benefits, 401(k), paid time off, performance bonuses, and more.

Role Overview

As a Senior Remote Customer Service Specialist at brighthush, you will serve as the frontline ambassador for our automotive partners. Your daily responsibilities will blend customer interaction, appointment coordination, and data stewardship—all while upholding the highest standards of service excellence. You will also mentor junior agents, contribute to process improvements, and act as a key liaison between dealerships and our internal teams.

Key Responsibilities

• Answer inbound calls with professionalism and empathy, ensuring a positive first impression.
• Identify caller needs—whether it’s scheduling a service appointment, answering product questions, or resolving concerns—and guide them toward a timely resolution.
• Schedule and confirm service appointments for dealership customers, coordinating with internal teams to optimize dealership calendars.
• Share accurate, up‑to‑date information about dealership products, promotions, and service offerings.
• Process online reservations, update customer records, and maintain data integrity across our CRM platform.
• Document every interaction meticulously, ensuring all details are captured for future reference.
• Follow established call scripts and procedures to maintain consistency and quality across all interactions.
• Escalate complex issues to supervisors or specialized teams when necessary.
• Meet and exceed Quality Assurance (QA) standards, participating in regular performance reviews.
• Stay current on client programs, product updates, and industry trends through ongoing training.
• Perform additional duties as assigned to support team objectives and dealership success.
• Mentor and coach new hires, sharing best practices and fostering a culture of continuous improvement.
• Collaborate with cross‑functional teams—marketing, operations, and technology—to refine customer journey touchpoints.

Essential Qualifications

• High school diploma, GED, or higher.
• Minimum of one year of call center or customer service experience.
• Proficient computer skills, including typing speed, multitasking across applications, and familiarity with Windows operating systems.
• Strong spoken and written English—correct spelling, grammar, and clear communication.
• Excellent documentation habits—accurate, concise, and organized record‑keeping.
• Judgment in handling confidential information with discretion.
• Problem‑solving mindset with keen attention to detail.
• Commitment to delivering outstanding customer service.
• Availability to work Monday through Friday, plus every other Saturday, within our operating hours of 6:00 a.m. – 9:00 p.m. CST.
• Experience using CRM systems and call‑routing software.

Preferred Qualifications (Give You an Edge)

• Experience in automotive or dealership support environments.
• Knowledge of CRM systems such as brighthush.
• Prior exposure to outbound campaign management.
• Multilingual abilities to serve diverse customer bases.
• Proactive learning attitude and willingness to pursue additional certifications.
• Experience with data analytics or reporting tools.

Skills & Competencies

• Communication: Articulate information clearly, listen actively, and adapt tone to customer needs.
• Technical Proficiency: Comfortable navigating multiple software tools, troubleshooting basic tech issues, and maintaining a reliable home‑office setup.
• Time Management: Prioritize tasks, manage call volume, and meet scheduling deadlines.
• Team Collaboration: Work seamlessly with remote teammates, supervisors, and dealership partners.
• Adaptability: Thrive in a dynamic environment with evolving processes and client requirements.
• Customer‑Centric Mindset: Put the customer first, anticipate needs, and go the extra mile to ensure satisfaction.
• Analytical Thinking: Use data insights to improve service quality and identify trends.
• Leadership Potential: Demonstrate initiative, mentor peers, and contribute to process enhancements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from day one. Your journey may include:

• Progression to Senior Customer Service Representative, handling more complex inquiries and leading small teams.
• Transition into Client Success Manager roles, overseeing dealership relationships and strategy.
• Specialization in outbound campaign management, data analytics, or quality assurance.
• Access to continuous learning programs—webinars, workshops, and industry certifications—to sharpen your expertise.
• Mentorship from seasoned professionals who share insights and career guidance.
• Opportunities to participate in cross‑functional projects that shape the future of automotive customer experience.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and mutual respect. You’ll enjoy:

• A supportive team that values collaboration over competition.
• Regular virtual team‑building events, game nights, and wellness challenges.
• Open communication channels—weekly town halls, instant messaging, and video calls keep everyone connected.
• A focus on work‑life balance, with flexible scheduling and ample paid time off.
• A commitment to diversity, equity, and inclusion—every team member’s voice matters.
• Access to a digital library of resources, including industry research, best‑practice guides, and skill‑building courses.

Compensation, Perks, and Benefits

While specific salary ranges vary by experience and location, we offer a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive pay tied to call quality and client satisfaction.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Life insurance coverage.
• Paid training and professional development opportunities.
• Employee events, virtual meet‑ups, and community outreach initiatives.
• Technology stipend for home‑office equipment upgrades.

Remote Work Setup Requirements

To ensure a seamless experience, we require the following from your home office:

• Computer running Windows 11 with an Intel i3 or AMD Ryzen 3 processor (or better).
• Minimum of 8 GB RAM.
• Dual monitors for multitasking.
• High‑definition webcam.
• Wired USB headset for clear audio.
• Wired Ethernet connection (Wi‑Fi is not permitted).
• Reliable high‑speed internet connection with a minimum upload speed of 3 Mbps.

How to Apply

Ready to make a difference in the automotive customer experience? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected status.