Senior Remote Customer Service Specialist – Personal Lines & Property & Casualty Licensing (20‑44 / 2‑20) – Full‑Time, Competitive Compensation, Leadership Pathways, Cutting‑Edge Insurance Technology, Career Advancement at brighthush

Welcome to brighthush – A New Era of Insurance Excellence

At brighthush, we are redefining what it means to protect people, homes, and businesses in a world that moves faster than ever. By marrying advanced data science, artificial intelligence, and a customer‑first philosophy, we create insurance solutions that anticipate needs before they arise. Our mission is simple: deliver peace of mind through seamless digital experiences and genuine human empathy.

Why a Career at brighthush is a Game‑Changer

When you join brighthush, you become part of a culture that celebrates bold ideas, embraces diversity, and rewards performance. We invest heavily in our people, providing the tools, training, and support needed to thrive in a fast‑moving industry. Here’s what sets us apart:

• Unlimited Growth Potential: From front‑line representative to team lead, manager, or specialist, we create clear pathways for advancement.
• Fully Remote Flexibility: Work from anywhere in the United States while enjoying a schedule that respects your personal commitments.
• State‑of‑the‑Art Technology: Access industry‑leading platforms, AI‑driven insights, and a robust CRM ecosystem that empower you to serve customers efficiently.
• Performance‑Based Rewards: Competitive base salary complemented by quarterly bonuses, incentive programs, and recognition awards.
• Comprehensive Benefits Package: Health, dental, vision, 401(k) with company match, tuition reimbursement, and wellness resources.
• Inclusive Community: A supportive network of peers, mentors, and leaders who champion each other’s success.

Key Responsibilities – Your Day‑to‑Day Impact

As a Senior Remote Customer Service Specialist, you will be the trusted voice of brighthush for our personal lines and P&C policyholders. Your responsibilities will include, but are not limited to:

• Providing empathetic, solution‑focused assistance for billing inquiries, policy modifications, coverage questions, and claims referrals.
• Utilizing multiple software platforms to accurately input applicant data, calculate premiums, generate policy documents, and ensure compliance with state regulations.
• Identifying cross‑sell and up‑sell opportunities, articulating the value of additional coverage options, and guiding customers toward comprehensive protection plans.
• Managing inbound and outbound calls with professional etiquette, maintaining high call quality scores, and meeting or exceeding service level agreements (SLAs).
• Documenting every interaction in the CRM system, preserving data integrity, and updating customer records in real time.
• Resolving complex issues, handling objections, and de‑escalating challenging situations with a calm, solutions‑oriented approach.
• Adhering to brighthush’s Code of Conduct, regulatory standards, and internal policies, serving as a model of ethical behavior.
• Collaborating with supervisors, quality assurance teams, and product specialists to continuously improve processes and customer experience.
• Participating in ongoing training sessions, webinars, and certification programs to stay current on industry trends, product updates, and best practices.

Essential Qualifications – What We Need to See

• High school diploma or GED; additional education (associate’s or bachelor’s degree) or certifications in customer service, insurance, or related fields is a plus.
• Active and valid 20‑44 Personal Lines or 2‑20 Property & Casualty license issued by the appropriate state insurance department.
• Minimum 1–2 years of experience in a high‑volume call‑center or customer‑service environment, preferably within the insurance sector.
• Exceptional verbal and written communication skills, with the ability to convey complex policy information in clear, concise language.
• Proficiency with computers, multi‑tasking across several applications simultaneously, and comfort using headsets and telephone keypads.
• Demonstrated ability to maintain accuracy while handling a fast‑paced workload and meeting productivity targets.
• Strong conflict‑resolution skills, with a track record of turning dissatisfied customers into satisfied advocates.
• Highly organized, capable of prioritizing tasks, managing time effectively, and meeting attendance and punctuality expectations.
• Commitment to upholding professional standards, regulatory compliance, and the ethical values of brighthush.

Preferred Qualifications – The Extra Edge

• Previous experience selling insurance products or working in a sales‑focused role.
• Deep familiarity with insurance terminology, policy structures, underwriting guidelines, and rating factors.
• Hands‑on experience with CRM platforms such as Salesforce, Genesys, Zendesk, or comparable call‑center solutions.
• Proven success thriving in a remote or distributed team environment.
• Additional certifications in customer service excellence, conflict resolution, sales methodology, or advanced insurance licensing.

Core Skills & Competencies – What Makes You Successful

• Customer‑Centric Mindset: Genuine desire to help people and protect their assets.
• Analytical Thinking: Ability to dissect policy details, assess risk factors, and recommend appropriate coverage.
• Active Listening: Fully understand customer concerns before offering solutions.
• Adaptability & Resilience: Thrive amid changing priorities, new product launches, and evolving regulatory landscapes.
• Collaboration: Work seamlessly with cross‑functional teams, sharing insights and best practices.
• Continuous Learning: Proactively seek knowledge about industry trends, technology updates, and professional development opportunities.

Career Growth & Development – Your Path at brighthush

We view every employee as a long‑term investment. brighthush offers a structured development framework designed to accelerate your career:

• Comprehensive Onboarding: In‑depth training covering product portfolios, compliance, call‑center etiquette, and technology tools.
• Mentorship & Coaching: Regular one‑on‑one sessions with seasoned leaders who provide feedback, goal‑setting, and career advice.
• Certification Support: Financial assistance and study resources for advanced insurance licenses (e.g., CPCU, CLU) and professional designations.
• Clear Promotion Ladder: Progress from Senior Representative to Team Lead, then to Operations Supervisor, and eventually to Managerial or Specialist roles.
• Learning Stipends: Annual budget for courses, conferences, or industry certifications of your choosing.
• Performance Reviews: Quarterly evaluations that align personal objectives with company goals, ensuring transparent growth pathways.

Work Environment & Culture – The brighthush Experience

Our remote‑first model is built on trust, autonomy, and accountability. You’ll enjoy a supportive ecosystem that includes:

• Virtual Collaboration Spaces: Regular video huddles, team‑building events, and digital coffee chats to foster connection.
• Well‑Being Initiatives: Access to mental‑health resources, fitness challenges, and ergonomic equipment allowances.
• Diversity & Inclusion: Programs that celebrate varied perspectives, cultural backgrounds, and life experiences.
• Recognition Programs: Monthly awards, peer‑nominated accolades, and spot bonuses for outstanding contributions.
• Innovation Culture: Encouragement to propose process improvements, pilot new tools, and participate in hack‑athon style idea sessions.

Compensation, Perks & Benefits – Investing in You

While the advertised base salary ranges from $59,000 to $69,000 annually, total compensation at brighthush is designed to be competitive and holistic:

• Performance‑based quarterly bonuses tied to individual and team metrics.
• 401(k) retirement plan with a 6% company match, vested from day one.
• Medical, dental, and vision insurance with multiple plan options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for tax‑advantaged savings.
• Generous paid time off (PTO) policy, including vacation, sick leave, and paid holidays.
• Employee Assistance Program (EAP) for counseling, legal, and financial guidance.
• Tuition reimbursement for approved coursework and professional certifications.
• Remote work stipend covering high‑speed internet, ergonomic chair, and desk accessories.
• Company‑wide wellness challenges, virtual fitness classes, and mindfulness resources.

The brighthush Pledge – Great Company, Great Culture, Great Rewards, Great Careers

Our commitment to excellence is encapsulated in four pillars:

• Great Company: A forward‑thinking organization that leads the insurance industry with innovative, customer‑centric solutions.
• Great Culture: An inclusive environment where integrity, action, and a winning mindset are celebrated daily.
• Great Rewards: Competitive salaries, performance incentives, and comprehensive benefits that recognize your impact.
• Great Careers: Tailored development programs, mentorship, and clear advancement routes that empower you to reach your full potential.

Equal Opportunity & Inclusion Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on qualifications, experience, and business needs, without regard to race, color, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.

How to Apply – Take the Next Step Toward a Rewarding Future

If you are ready to bring your expertise, enthusiasm, and customer‑focused mindset to a dynamic, technology‑driven insurance leader, we want to hear from you. Click the button below to submit your application, attach your resume, and share a brief cover letter highlighting why you are the perfect fit for this role at brighthush.

Apply Now – Join brighthush

We look forward to welcoming you to a team where your contributions are valued, your growth is supported, and your career can truly shine.