Senior Remote Customer Success Director – AI‑Native Research & Client Growth Leader (Strategic Partnerships & Revenue Expansion) – brighthush

About brighthush

brighthush is a trailblazing AI‑native research powerhouse that empowers the world’s most iconic brands to make data‑driven decisions with unprecedented speed and precision. Founded in 2022, we have grown to a vibrant team of 51‑200 professionals who live and breathe innovation. Our mission is simple yet ambitious: democratize advanced research technology so that every organization, regardless of size, can unlock insights that drive strategy, product, and growth.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we blend cutting‑edge artificial intelligence with human expertise to deliver research solutions that are faster, cheaper, and more actionable than traditional methods. Our culture is built on curiosity, collaboration, and a relentless focus on delivering value to our clients. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of what’s possible.

Role Overview

As a Senior Remote Customer Success Director, you will be the strategic partner and trusted advisor for a portfolio of high‑impact clients. You will own the entire client lifecycle—from onboarding and adoption to renewal and expansion—ensuring that each account achieves its research goals while driving sustainable revenue growth for brighthush. Your influence will shape product road‑maps, internal processes, and the overall client experience.

Key Responsibilities

• Commercial Leadership: Own a portfolio of clients end‑to‑end, carrying commercial accountability for retention, expansion, and overall account health. Lead renewal negotiations, pricing discussions, and contract renewals, ensuring win‑win outcomes for both clients and brighthush.
• Use‑Case Activation: Transform single‑study engagements into multi‑use‑case programs that span teams and budgets. Identify new research opportunities, champion cross‑functional adoption, and demonstrate measurable ROI.
• Product Enablement: Serve as the go‑to platform expert for your accounts. Conduct onboarding, platform setup, live and asynchronous training, dashboard walkthroughs, and educate clients on new releases and features.
• Relationship Building: Build trusted, multi‑threaded relationships across each account, securing a direct line to the economic buyer while nurturing relationships with analysts, researchers, and decision‑makers.
• Support Partnership: Collaborate with the Support team to deliver responsive, high‑context product support that resolves issues quickly and protects client satisfaction.
• Advocacy & Feedback Loop: Advocate for client needs internally with specificity and evidence, informing product roadmap decisions and ensuring that the platform evolves to meet market demands.
• Cross‑Functional Collaboration: Work closely with Sales, Research, Product, and Marketing to deliver a unified, high‑impact client experience that aligns with brighthush’s strategic objectives.

Essential Qualifications

• 8+ years of market research experience on the supplier side—whether at an agency, research tech company, or on the client side.
• 6+ years of owning client relationships with direct commercial accountability, including leading renewals, negotiating pricing, and closing expansion or repeat business end‑to‑end.
• Proven ability to learn technical products quickly and deeply, becoming the platform expert for your accounts.
• Exceptional communication and presentation skills, capable of leading training sessions, commercial negotiations, and strategic business reviews.
• Highly collaborative mindset with a history of working cross‑functionally across Sales, Product, and Research teams.
• Comfortable navigating change and ambiguity in a fast‑paced, high‑growth environment.
• Curious, customer‑centric mindset with a desire to scale impact through technology, enablement, and strategic partnership.

Preferred Qualifications

• Experience in AI‑native or data‑science research platforms.
• Track record of driving multi‑year revenue growth and expanding account footprints.
• Background in SaaS or subscription‑based business models.
• Experience working with enterprise‑level clients in the consumer goods, tech, or finance sectors.
• Strong analytical skills with the ability to translate data insights into actionable business recommendations.

Skills & Competencies

• Strategic Thinking & Execution
• Relationship Management & Stakeholder Engagement
• Negotiation & Commercial Acumen
• Product Evangelism & Training
• Data‑Driven Decision Making
• Project Management & Prioritization
• Team Collaboration & Influence
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the research solutions we deliver. As a Customer Success Director, you will:

• Progress to a Vice President of Customer Success or Head of Client Experience role, shaping the global customer strategy.
• Lead cross‑functional initiatives that influence product development, go‑to‑market strategy, and industry thought leadership.
• Participate in executive‑level strategy sessions, gaining exposure to senior leadership and industry trends.
• Access continuous learning resources, including AI and data science workshops, leadership training, and industry conferences.
• Earn recognition through brighthush’s “Innovation & Impact” awards and performance‑based bonuses.

Work Environment & Culture

brighthush embraces a hybrid model that prioritizes flexibility and collaboration. While we encourage remote work for all team members, we also maintain vibrant hubs in NYC, Chicago, and Washington, D.C. Our culture is defined by:

• Inclusive, diverse teams that celebrate different perspectives.
• Transparent communication and open feedback loops.
• Regular “Innovation Fridays” where teams prototype new ideas.
• Community service initiatives that give back to local communities.
• Wellness programs, including mental health resources and virtual fitness classes.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent and reward high performance:

• Base salary commensurate with experience.
• Commission plan aligned with account growth and renewal targets.
• Equity options to share in brighthush’s long‑term success.
• Comprehensive healthcare coverage (medical, dental, vision) and additional coverage options.
• Company laptop and one‑time onboarding technology stipend.
• 401(k) with company match.
• Flexible time‑off policy, including unlimited vacation for eligible employees.
• Remote‑friendly work environment with optional in‑office pods in NYC, Chicago, and D.C.

How to Apply

If you are a strategic, client‑focused leader who thrives in a fast‑paced, AI‑driven environment, we want to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. Join brighthush and help shape the future of research for the world’s most iconic brands.