Senior Remote Customer Success Engineer – Driving Enterprise Adoption, Renewal, and Technical Enablement for Cloud‑Native AI, GPU, and Kubernetes Platforms at brighthush

About brighthush

brighthush is a pioneering cloud‑native platform that empowers modern enterprises to deploy secure, multi‑tenant infrastructure for GPU, AI, and Kubernetes workloads across private, public, and hybrid clouds. Since our founding in 2019, we have grown into a vibrant team of 51‑200 professionals who are passionate about redefining developer experience and operational excellence. Our mission is simple yet ambitious: make complex infrastructure effortless so that teams can focus on innovation, not on plumbing.

Operating as a remote‑first organization, brighthush places a premium on flexibility, autonomy, and a results‑driven culture. We believe that the best ideas emerge from diverse perspectives, so we actively foster an inclusive environment where every voice is heard. If you thrive in a fast‑paced, high‑impact setting and want to help shape the future of cloud‑native infrastructure, brighthush is the place for you.

Why Join brighthush?

• Impact at Scale: Your work will directly influence how thousands of developers and data scientists deploy and manage critical workloads.
• Career Growth: We invest heavily in professional development—mentorship, certifications, and cross‑functional projects that accelerate your career trajectory.
• Culture of Ownership: Every team member is empowered to make decisions, experiment, and drive results without excessive bureaucracy.
• Competitive Compensation: Equity, performance commissions, and a comprehensive benefits package that supports you and your family.
• Remote Flexibility: Work from anywhere in the U.S. with a flexible schedule that prioritizes outcomes over hours.

Role Overview

As a Senior Remote Customer Success Engineer at brighthush, you will be the linchpin between our customers and the product. Your role will span the entire customer lifecycle—from onboarding to expansion—ensuring that each engagement delivers measurable business value. You will partner with engineering, product, and sales to translate technical capabilities into tangible outcomes, while championing the customer’s voice within brighthush.

Key Responsibilities

• End‑to‑End Onboarding Ownership – Lead comprehensive onboarding journeys, coordinating architecture workshops, platform installation, access provisioning, integration configuration, and operational readiness reviews. Set the tone for a frictionless experience from day one.
• Success Planning & Execution – Craft and maintain living success plans that capture business objectives, KPIs, adoption milestones, and a forward‑looking roadmap. Use these plans to steer every customer conversation and decision.
• Value Articulation & Business Case Development – Translate technical adoption into tangible business outcomes—cost savings, engineering velocity, risk mitigation, and ROI. Build robust business cases that support renewal and expansion discussions.
• Proactive Engagement & Relationship Management – Own the cadence of customer interactions: regular check‑ins, Quarterly Business Reviews (QBRs), and Executive Business Reviews (EBRs). Drive strategic partnership conversations that go beyond feature updates.
• Technical Credibility & Problem Solving – Engage confidently with platform engineers, DevOps leads, and architects. Discuss tenant cluster deployment patterns, RBAC, tenant isolation, integrations, and day‑2 operations. Provide hands‑on support for complex technical challenges.
• Renewal & Expansion Leadership – Initiate renewal conversations 90+ days before the contract end date. Identify expansion triggers—new use cases, AI/GPU workloads, additional tenant clusters, tier upgrades—and collaborate with the Account Executive and Solutions Engineer to convert them into growth.
• Customer Advocacy & Feedback Loop – Serve as the internal champion for customer needs. Escalate blockers, prioritize feature requests, and deliver actionable insights to Product and Engineering teams grounded in real account context.

Essential Qualifications

• Proven experience in a technical post‑sales role (Customer Success, Technical Account Management, or Professional Services) with a track record of driving adoption and measurable business outcomes across a portfolio of technical customers.
• Hands‑on familiarity with Kubernetes and cloud‑native technologies.
• Strong technical communication skills—able to discuss RBAC, tenant isolation, and cloud infrastructure with confidence and depth.
• Experience coordinating cross‑functional technical resources and escalating issues when necessary.
• Ability to manage both high‑level executive conversations and detailed technical troubleshooting within the same day.
• Self‑driven, organized and comfortable operating with a clear framework—success plans, adoption milestones, renewal timelines—without constant reminders.
• Proactive risk identification and mitigation before customers raise concerns.
• Deep understanding of what drives renewal and expansion in a SaaS or platform business.
• Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) or equivalent technical depth in cloud‑native infrastructure.
• Experience with AI/ML infrastructure, GPU compute environments, or building internal developer platforms at scale.
• Background working with regulated industries—financial services, healthcare, or public sector—where compliance and governance add complexity to technical decisions.
• Contributions to the Kubernetes or open‑source ecosystem.
• Experience at a Series B‑D startup where you operated autonomously and helped build a repeatable post‑sales motion from the ground up.

Preferred Qualifications

• Advanced certifications such as CKA/CKAD plus additional credentials in cloud security or AI/ML operations.
• Prior experience in a high‑growth, high‑volume SaaS environment with a focus on enterprise accounts.
• Fluency in multiple programming or scripting languages (Python, Go, Bash) to better understand customer workloads.
• Experience leading cross‑team initiatives that bridge product, engineering, and sales to deliver end‑to‑end customer success.

Skills & Competencies

• Technical Acumen: Deep knowledge of Kubernetes, container orchestration, cloud infrastructure, and AI/ML workloads.
• Strategic Thinking: Ability to align technical solutions with business objectives and articulate value in business terms.
• Communication: Exceptional written and verbal communication skills, capable of tailoring messages to technical and non‑technical audiences.
• Relationship Building: Proven track record of building trust with C‑level executives, engineers, and product teams.
• Project Management: Strong organizational skills, adept at juggling multiple accounts and priorities simultaneously.
• Problem Solving: Analytical mindset with a hands‑on approach to troubleshooting and resolving complex technical issues.
• Collaboration: Comfortable working cross‑functionally with Sales, Product, Engineering, and Support teams.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot quickly to meet changing customer needs.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Customer Success Engineer, you will:

• Earn industry‑recognised certifications (CKA/CKAD, AWS/Azure/GCP, AI/ML) through our sponsorship program.
• Participate in quarterly “Innovation Labs” where you can experiment with new features and propose enhancements.
• Take on mentorship roles, guiding junior team members and sharing best practices.
• Move into senior or lead roles—Customer Success Lead, Director of Customer Success, or even Product Management—based on your interests and performance.
• Attend global conferences, workshops, and hackathons to stay at the forefront of cloud‑native and AI/ML trends.

Work Environment & Culture

brighthush’s culture is built on four pillars: Ownership, Collaboration, Innovation, and Inclusion. We celebrate diverse perspectives, encourage experimentation, and reward results. Our remote‑first model means you can work from anywhere in the U.S., but we also host quarterly in‑person retreats to strengthen team bonds and align on strategy.

Compensation & Benefits

• Competitive Base Salary: Market‑aligned and reflective of your experience.
• Equity: Stock options that grow with the company’s success.
• Commission: Performance‑based incentives tied to renewal and expansion metrics.
• Health & Wellness: Comprehensive medical, dental, vision, and life insurance plans for you and eligible dependents.
• Flexible Work Schedule: Results‑oriented approach—your output matters more than your clock‑in time.
• Remote Flexibility: Work from any U.S. location with the support of a home‑office stipend.
• Professional Development: Annual budget for courses, certifications, and conferences.
• Well‑being Programs: Mental health resources, gym memberships, and wellness stipends.

Ready to Make an Impact?

If you are a technically savvy, customer‑centric professional who thrives on driving adoption, building strategic relationships, and turning technical conversations into business outcomes, we want to hear from you. Join brighthush and help shape the future of cloud‑native infrastructure for the next generation of AI and Kubernetes workloads.

Apply Today and become a pivotal part of a company that is redefining how enterprises deploy and manage complex workloads at scale.