Senior Remote Customer Success Leader – Enterprise Security Compliance, Posture Optimization, Platform Adoption, and Strategic Account Management for Global High‑Impact Clients at brighthush

About brighthush

brighthush is more than a security platform – it’s a movement that redefines how modern enterprises protect their most valuable assets. Born from a vision to make security both simple and strategic, our cloud‑native solution unifies threat detection, identity & access management, and continuous compliance into a single, intuitive experience. Whether you’re a nimble startup scaling fast or a Fortune 500 organization navigating complex regulatory landscapes, brighthush scales with you, turning security from a compliance checkbox into a competitive advantage.

Our mission is clear: make security simple, scalable, and measurable. We believe every organization deserves a security strategy that is as agile as it is robust, enabling leaders to focus on growth rather than governance. Through relentless innovation, deep industry expertise, and a passion for customer success, brighthush empowers businesses to navigate today’s complex cybersecurity landscape with confidence and clarity.

Why brighthush is the Place to Grow

At brighthush, we understand that the best security starts with people. Our culture is built on collaboration, relentless innovation, and an unwavering commitment to customer success. As a Senior Remote Customer Success Leader, you will be the linchpin that connects our technology to the real‑world challenges our clients face. You’ll partner with a talented, cross‑functional team of engineers, product managers, and sales professionals—all dedicated to delivering world‑class security solutions.

Here’s why you’ll love working at brighthush:

• Remote‑first flexibility that lets you work from anywhere while staying connected to a vibrant, global community.
• A clear career ladder that rewards impact, from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Access to the latest security research, industry certifications, and continuous learning opportunities.
• A culture that celebrates wins, embraces experimentation, and values transparency at every level.
• Regular opportunities to shape product direction through customer feedback loops and cross‑functional initiatives.

About the Role

As the Senior Remote Customer Success Leader at brighthush, you will own the entire client lifecycle for our most strategic accounts. Your mission is to ensure that every engagement delivers measurable value, drives long‑term loyalty, and positions brighthush as the trusted advisor in the security space. You will be a strategic partner to C‑suite executives, an advocate for regulatory compliance, and a catalyst for platform adoption.

Key Responsibilities

• Client Lifecycle Ownership – From onboarding to renewal, guide clients through every stage, ensuring they realize ROI, achieve compliance milestones, and fully adopt our platform.
• Compliance & Security Posture Champion – Serve as the primary advocate for clients’ regulatory goals, translating frameworks such as ISO 27001, SOC 2, HIPAA, GDPR, and NIST into actionable roadmaps.
• Platform Adoption Strategist – Identify adoption gaps, design targeted training, and implement best‑practice playbooks that increase usage, reduce churn, and unlock upsell opportunities.
• Strategic Account Management – Build deep, trusted relationships with C‑suite executives, IT leaders, and security teams, aligning brighthush solutions with their business objectives.
• Data‑Driven Success Metrics – Define, track, and report on key metrics (NPS, CSAT, renewal rates, security maturity scores), using insights to continuously refine the customer experience.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, and Support to resolve escalations, capture customer feedback, and influence product roadmap.
• Thought Leadership & Advocacy – Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted advisor in the security space.
• Continuous Learning & Thought Leadership – Stay ahead of emerging threats, regulatory changes, and industry trends, providing clients with forward‑looking guidance.
• Project & Change Management – Lead cross‑functional initiatives, manage timelines, and deliver on commitments, ensuring smooth transitions and high adoption.

Essential Qualifications

• 5+ years of experience in customer success, account management, or technical support within the cybersecurity or SaaS industry.
• Proven track record of managing enterprise‑level accounts and driving measurable improvements in security compliance and posture.
• Deep understanding of security frameworks (ISO 27001, SOC 2, NIST, CIS Controls) and regulatory requirements (HIPAA, GDPR, PCI‑DSS).
• Exceptional communication skills—both written and verbal—across all organizational levels.
• Ability to translate technical concepts into business value and vice versa.
• Experience with SaaS metrics (NPS, CSAT, churn, renewal, upsell) and data‑driven decision making.
• Self‑motivated, highly organized, and comfortable thriving in a fast‑paced, remote environment.
• Authorized to work in the United States; visa sponsorship is not available.

Preferred Qualifications

• Experience in higher‑education or campus security sectors.
• Hands‑on experience with security tools such as SIEM, SOAR, IAM, or vulnerability management platforms.
• Certifications such as CISSP, CISM, or CCSP.
• Previous consulting or advisory role guiding clients through complex security transformations.
• Fluency in multiple languages or experience working with global clients.

Core Competencies & Skills

• Strategic Thinking – See the big picture and align customer goals with brighthush’s product vision.
• Problem Solving – Diagnose issues quickly, propose effective solutions, and follow through to resolution.
• Relationship Building – Cultivate trust with C‑suite executives, IT leaders, and security teams.
• Project Management – Lead cross‑functional initiatives, manage timelines, and deliver on commitments.
• Analytical Acumen – Leverage data to uncover trends, forecast outcomes, and recommend improvements.
• Adaptability – Thrive in a dynamic environment, pivoting priorities as business needs evolve.
• Customer‑Centric Mindset – Put the client’s success at the heart of every decision.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Regular training on the latest security trends, compliance updates, and product enhancements.
• Opportunities to lead cross‑functional projects that shape the future of our platform.
• Clear career pathways—from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Participation in industry conferences, webinars, and speaking engagements.
• Access to a robust learning library, certification sponsorship, and a personal development stipend.
• Annual hackathons and innovation challenges that encourage creative problem solving.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. As a remote‑first organization, we empower our teams with flexible schedules, robust virtual collaboration tools, and a strong sense of community. Our core values—customer obsession, innovation, integrity, and teamwork—guide everything we do. Whether you’re brainstorming new features, troubleshooting a client issue, or celebrating a milestone, you’ll feel supported and valued.

We celebrate diversity and inclusion, fostering an environment where every voice is heard and every idea can flourish. Our virtual “watercooler” sessions, monthly town halls, and quarterly hackathons keep the energy high and the connections strong, no matter where you’re located.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, renewal, and adoption metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible work hours.
• Professional development stipend and access to industry certifications.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Team‑building retreats and social events (virtual and in‑person).
• Equity options for eligible employees, reflecting our commitment to shared success.

How to Apply

Ready to make a tangible impact on the security posture of leading organizations? Submit your application through our careers portal and join a team that values innovation, customer success, and professional growth.

Apply to brighthush Today

We look forward to exploring how your expertise can help our clients thrive in an ever‑evolving threat landscape.