Senior Remote Customer Success Manager – Automotive Performance Growth & Retention Specialist, Driving Revenue & Loyalty for Service Shops at brighthush

About brighthush

brighthush is a forward‑thinking, data‑driven partner that empowers automotive service shops to unlock their full potential. By blending cutting‑edge technology, industry expertise, and a passion for customer success, we help our clients increase revenue, streamline operations, and build lasting relationships with their customers. Our mission is simple: to elevate the automotive service experience through measurable growth and sustainable retention.

Why brighthush?

At brighthush, we believe that every interaction with a client is an opportunity to create value. Our culture is built on collaboration, continuous learning, and a relentless focus on results. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a supportive environment where your ideas are heard, your growth is nurtured, and your impact is tangible.

Position Overview

We are seeking a highly motivated, results‑oriented Remote Customer Success Manager to join our dynamic team. In this role, you will be the primary advocate for our automotive partners, ensuring they achieve their business goals through strategic guidance, data‑driven insights, and exceptional service. You will work closely with cross‑functional teams—including Product, Sales, Marketing, and Engineering—to translate performance metrics into actionable recommendations that drive retention, upsell opportunities, and overall client satisfaction.

Key Responsibilities

• Client Relationship Management: Serve as the trusted point of contact for a portfolio of automotive shops, building deep, long‑term relationships that foster loyalty and advocacy.
• Onboarding & Enablement: Guide new clients through a seamless onboarding process, ensuring they understand and maximize the value of our platform.
• Performance Analysis: Monitor key metrics (e.g., revenue growth, service utilization, customer satisfaction scores) and identify trends, gaps, and opportunities for improvement.
• Strategic Recommendations: Translate data insights into clear, actionable plans that help clients optimize operations, increase profitability, and enhance customer experience.
• Cross‑Functional Collaboration: Partner with Product, Sales, and Marketing to relay client feedback, shape feature roadmaps, and create targeted campaigns.
• Renewal & Upsell Management: Drive renewal conversations, identify upsell opportunities, and close deals that contribute to the company’s revenue targets.
• Proactive Issue Resolution: Anticipate potential challenges, address concerns promptly, and ensure a smooth, frictionless client journey.
• Reporting & Documentation: Produce regular account health reports, executive summaries, and best‑practice playbooks for internal and client use.
• Continuous Improvement: Stay current on industry trends, emerging technologies, and competitive landscape to continuously refine our customer success strategy.

Essential Qualifications

• Minimum of 3–5 years of experience in customer success, account management, or related roles within the automotive, SaaS, or B2B service industry.
• Proven track record of driving client retention, upsell, and revenue growth.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into strategic actions.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Self‑motivated, highly organized, and comfortable working independently in a remote environment.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Experience using data visualization tools (e.g., Tableau, Power BI) is a plus.

Preferred Qualifications

• Background in automotive service operations or familiarity with shop management software.
• Experience leading cross‑functional projects and influencing product roadmap decisions.
• Knowledge of digital marketing tactics and customer acquisition strategies.
• Certifications in Customer Success Management (CSM) or related fields.
• Fluency in multiple languages, especially Spanish, to serve a diverse client base.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while paying attention to detail.
• Data Literacy: Comfortable working with spreadsheets, dashboards, and reporting tools.
• Problem‑Solving: Creative and analytical approach to overcoming obstacles.
• Relationship Building: Empathy, active listening, and a consultative mindset.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Collaboration: Works effectively with remote teams across time zones.
• Time Management: Prioritizes tasks to meet deadlines and exceed expectations.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Mentorship from senior leaders in Customer Success, Product, and Sales.
• Regular training sessions on industry best practices, new product features, and advanced analytics.
• Opportunities to lead high‑impact projects that shape the future of our platform.
• Clear career ladder with pathways to Senior Customer Success Manager, Director of Customer Success, or Head of Growth.
• Annual conference attendance and networking events to broaden your industry perspective.

Work Environment & Culture

brighthush is a fully remote organization that values flexibility, transparency, and a healthy work‑life balance. Our culture is defined by:

• Open communication channels—weekly all‑hands meetings, real‑time chat, and virtual coffee breaks.
• Inclusive decision‑making—every voice is heard, and diverse perspectives are celebrated.
• Innovation—freedom to experiment, fail fast, and iterate quickly.
• Community impact—initiatives that give back to local automotive communities and support sustainability.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary that reflects the value you bring to our clients and the company. In addition, you’ll enjoy:

• Performance‑based bonuses tied to client retention and revenue growth.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous holiday schedule.
• 401(k) matching program to help you plan for the future.
• Unlimited learning stipend for courses, certifications, and conferences.
• Wellness resources—virtual fitness classes, mental health support, and ergonomic guidance.

How to Apply

If you’re passionate about driving measurable growth for automotive service partners and thrive in a remote, collaborative environment, we want to hear from you. Join brighthush and help shape the future of automotive customer success.

Ready to take the next step? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how your expertise can elevate our clients and our organization.